Hotels near Nettetal De Wittsee, Nettetal

Great hotel, near the train station and the centre. Nice spacious room with good shower.

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

What a lovely place! The room is clean and spacious. Enough storage possibilities. We found the crew very helpful and friendly. The hotel offers a lot of information and discounts for activities around Arcen. Our room was located next to the garden opposite the restaurant. Very confenient :-) We thought it might be noisy but it wasn't at all.

The location of the hotel is very good, the environment is very beautiful, the room is nice, there is a kettle, the reception is very enthusiastic, the hygiene is also very good, very satisfied, next time I go to live here

Das Hotel befindet sich in einem guten Zustand. Das Zimmer war für ein Familienzimmer eher klein und insbesondere das Bad war winzig, so dass hier ein Aufenthalt mit mehr als einer Person kaum möglich war. Sehr angenehm ist das problemlose und unkomplizierte Check-out-Prinzip sowie die Tatsache, dass es keine Schlüsselkarten gibt sondern alles über einen Code geregelt ist. Das Preis-Leistungsverhältnis beim Frühstück ist eher weniger passend und insbesondere das Angebot an Produkten für Personen mit Laktoseintoleranz ist als unbefriedigend zu bezeichnen. Kostenlose Parkmöglichkeiten sind ausreichend geboten, hier ist man halt drauf angewiesen, dass alle Gäste vernünftig parken und auch an ihre Mitmenschen denken.