Royal Maxim Palace Kempinski Cairo Reviews
Royal Maxim Palace Kempinski Cairo
First Settlement, Eastern Ring Road, New Cairo City, Cairo Governorate, 11477, EgyptView Hotel Details
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Royal Maxim Palace Kempinski Cairo Guest Reviews
4.3/5
Very Good
60 review
Verified reviewsLocation4.3
Amenities4.3
Service4.2
Cleanliness4.4
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All reviews(60)
Positive reviews(31)
Reviews with photos/video(8)
Awesome stay(10)
Friendly owner(8)
Negative reviews(3)
R Maurice
Grand Deluxe Pool Room
Stayed in Jun 2024
Family
4 review
Outstanding
Posted on Jun 24, 2024
Excellent hotel big room Great breakfast very good service and amenities.
Response from Property: Dear Mr. Maurice, Thank you for highly rating our hotel's facilities & services and for your kind valuable comment. Looking forward to your return visit in the near future. Kind regards, Philippe H. Charraudeau General Manager
ParkZoe
Cabana Pool Room Non smoking
Stayed in May 2023
Business travelers
3 review
Amazing
Posted on May 27, 2023
The hotel staff was incredibly friendly, and the view from the window was exceptionally beautiful. Due to my busy business schedule, I couldn't experience all the facilities, but overall, the hotel was excellent.
Response from Property: Dear Mr. ParkZoe, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
Guest User
Deluxe City Room
Stayed in Jun 2024
Business travelers
97 review
Outstanding
Posted on Jun 8, 2024
As always , great stay and very good breakfast
Response from Property: Dear Valued Guest, Thank you for highly rating our hotel's facilities & services and for your kind valuable comment. Looking forward to your return visit in the near future. Kind regards, Philippe H. Charraudeau General Manager
Guest User
Deluxe King Room Non smoking
Stayed in Apr 2023
Business travelers
1 review
Outstanding
Posted on May 1, 2023
I loved my experience in the hotel, it has an Egyptian taste and touch.. I will diffidently would re-stay at this hotel.. for my next visit to Cairo.
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
Christian
Deluxe Room with Pool View
Stayed in Feb 2023
Family
1 review
Outstanding
Posted on Feb 17, 2023
Very friendly and helpful staff at reception, room service and restaurants. Super Breakfast buffet.
Response from Property: Dear Mr. Christian, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
Guest User
Cabana Pool Room Non smoking
Stayed in Dec 2022
Family
2 review
Outstanding
Posted on Dec 26, 2022
Rooms are always clean and perfect . Soft pillows . Big bed and soft bed set . Bathroom and towels nice and enough . Hotel take care of the details . Stuff fast and friendly . Amazing breakfast . Lovely restaurants sushi and steak. . Amazing place always coming and always happy .
Response from Property: Dear Valued Guest, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
Guest User
Deluxe King Room
Stayed in Jul 2022
Business travelers
5 review
Outstanding
Posted on Aug 2, 2022
Lady red staff is helpful Ms. Sabrin , delicious food and clean atmosphere
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager
Guest User
Deluxe King Room Non smoking
Stayed in Dec 2022
Travel with friends
1 review
Outstanding
Posted on Dec 4, 2022
It was pleasant. Mahmoud was exceptionally helpful to us. The breakfast was lovely too.
Response from Property: Dear Valued Guest, Let us take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager
Ahmed JAAFRYA
Deluxe Room
Stayed in Aug 2022
Business travelers
4 review
Posted on Sep 12, 2022
I had 6 nights at this hotel, paying high amount comparing to other hotels and looking for at least a good service and quality. Unfortunately I wouldn't recommend it and will never go back there again.
Response from Property: Dear Valued Guest, Greetings from Royal Maxim Palace Kempinski. First and foremost, please accept our sincere apologies for the unpleasant stay you had at our Palace. Please allow us to thank you for your detailed feedback and to unreservedly apologize for any dissatisfaction you have felt at our property. This is certainly not how we wish our guests to feel and we regret that this was the case. Thank you once again for bringing this to our attention and please let me assure you that we will take all the necessary measures to improve our overall quality of service. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager
Guest User
Deluxe Room
Stayed in Sep 2022
Travel with friends
1 review
Posted on Sep 14, 2022
Nice hotel and it is good but the service is not that good and it
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment, please accept our sincere apologies for any inconvenience this might have caused. As a result, please let me assure you that we will take all the necessary measures to improve our overall quality of service. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager
Guest User
Deluxe Room with Pool View
Stayed in Jul 2022
Couples
2 review
Outstanding
Posted on Jul 29, 2022
Nice and cool to stay front of pool 😄😄
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Oliver Kuhn General Manager
Guest User
Deluxe Room
Stayed in Jun 2022
Business travelers
3 review
Amazing
Posted on Jun 10, 2022
Very nice hotel, everything perfect
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager
Mable
Deluxe King Room
Stayed in May 2022
Couples
3 review
Outstanding
Posted on May 6, 2022
Good service and environment
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager
AKGUN
Deluxe Room
Stayed in May 2022
Business travelers
56 review
Outstanding
Posted on May 30, 2022
Good and clean hotel
Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Brice Pean General Manager
Anonymous User
Deluxe King Room Non smoking
Stayed in Sep 2023
Couples
36 review
Very Good
Posted on Oct 3, 2023
The room facilities are relatively old and the attitude of the service staff is average. It's close to the airport. It's convenient to take an Uber when going out. You don't have to worry about tips. The hotel restaurant is not delicious👎
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Response from Property: Dear Valued Guest, Let me take the opportunity to thank you for taking the time to give us your valuable feedback. It was a great pleasure that we read through your remarks expressing gracious comments on our hotel facilities and services. We have also noted your kind valuable comment and please accept our sincere apologies for any inconvenience this might have caused. It is of utmost importance that we live up to our promise of maintaining our service standards and exceeding our guests’ expectations. Thank you once again and we all look forward to welcoming you back soon. Kind regards, Anshuman Narayan General Manager