Pullman New Delhi Aerocity- International Airport Reviews
Pullman New Delhi Aerocity- International Airport
Asset No 02, Gmr Hospitality District, IGI Rd, Aerocity, New Delhi, Delhi, 110037, IndiaView Hotel Details
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Pullman New Delhi Aerocity- International Airport Guest Reviews
4.4/5
Very Good
126 review
Verified reviewsLocation4.7
Amenities4.3
Service4.1
Cleanliness4.6
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All reviews(126)
Positive reviews(33)
Reviews with photos/video(12)
Awesome stay(18)
Friendly owner(9)
Awesome rooms(6)
Delicious breakfast(6)
Guest User
Deluxe Twin Room Non smoking
Stayed in Jul 2024
Business travelers
25 review
Very Good
Posted on Jul 29, 2024
well done but breakfast can.improve
ChanderSharma
Deluxe King Room Non smoking
Stayed in Aug 2024
Couples
3 review
Very Good
Posted on Sep 4, 2024
Location is perfect, staff is polite, food is not so good , overall a good experience, rooms are big
tanveerat
Deluxe Twin Room Non smoking
Stayed in Jul 2024
Business travelers
7 review
Posted on Jul 20, 2024
The check-in counter staff is unprofessional. First, they will tell you we can't find your reservation, and will take around 1 hour for them to find the reservation. Even after check-in, I had pre-paid the room and they said it was prepaid. While at checkout they informed me that your room was paid by 2 nights instead of 3 nights. While informing them that the check-in time it was already clear that this reservation is for 3 nights. They informed the check-in time they didn't know. Totally ridiculous and finally took my credit card authentication. Please be careful they are scamming. If you check in please ask them that time to give you the bill otherwise they will mess up at the time of checkout. I was so hurried and I had a flight they took advantage of this and forced me to give preauthorization of card. Not recommended at all.
Christina92
Superior King Room
Stayed in Nov 2023
Business travelers
4 review
Outstanding
Posted on Dec 2, 2023
Is for a business trip and it’s within the airport and super clean
Guest User
Deluxe King Room Non smoking
Stayed in Jan 2024
Couples
2 review
Amazing
Posted on Jan 2, 2024
Hotel very close to the airport terminals with clean air inside. Staff were very professional and gave excellent service.
Outside dining options are more limited, as you are within an enclave but also areas around the hotel is cleaner and quieter.
There is a metro station not far away as well.
Guest User
Superior Suite Non smoking
Stayed in Dec 2023
Couples
1 review
Outstanding
Posted on Dec 31, 2023
Stayed in the Pullman 5 nights and have to say was maybe the best hotel I’ve stayed in. 5 star service through out our stay. Staff is very polite and always ready to help. I was early and my room wasn’t ready (3pm check in) but they still gave me a temporary room so I could have a shower and rest for a while. Hats off, because it was needed after a 9 hour plane journey. Hotel food was also tasty and not over powering .
But honestly staff was amazing . Highly recommend
chetan
Executive Club King Room Non smoking
Stayed in Dec 2023
Business travelers
45 review
Outstanding
Posted on Dec 22, 2023
it was wonderful stay in pullman , service is good , numbers of choices for the breakfast , big bed with comfortable bed , good to stay when you need fly back
Anonymous User
Deluxe King Room Non smoking
Stayed in Jun 2023
Couples
4 review
Outstanding
Posted on Jun 27, 2023
Very Good. Near airport just 10 mins by car.
Best rooms for plane spoting
Response from Property: Dear Guest,Greetings from Pullman & Novotel New Delhi Aerocity!!Thank you for your positive rating! We are pleased to know that you had a great experience at our hotel. Your feedback is invaluable to us, and it inspires us to continue providing exceptional service. Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel soon.Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
Broken Wings
Deluxe Twin Room Non smoking
Stayed in Sep 2023
Family
34 review
Outstanding
Posted on Oct 18, 2023
It was OK. They could use a friendlier staff at the front desk given that this is a very costly hotel.
Response from Property: Dear Guest,Greetings for the day!!Thank you for sharing your feedback with us. We appreciate your comments, and we apologize if you found the service at our front desk to be less friendly than expected.We take your feedback seriously and will use it as an opportunity to improve our service. We hope to have the chance to provide you with a more pleasant experience during your next visit.Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
Dsni
Superior King Room
Stayed in Dec 2023
Travel with friends
3 review
Outstanding
Posted on Jan 7, 2024
It was a nice and good stay, loved the hospitality and location
F
Deluxe King Room Non smoking
Stayed in Feb 2023
Business travelers
11 review
Outstanding
Posted on Feb 16, 2023
My second stay at Pullman. As always, excellent services. Love their breakfast which has a wide range and services are efficient. Will come back
Response from Property: Dear Guest,Greetings of the day from Pullman and Novotel New Delhi Aerocity!We really appreciate you taking the time to share your rating with us. We are glad to hear your kind words about our excellent services and breakfast offerings. We appreciate your continued loyalty and are delighted to hear that you plan to return. Your satisfaction is our priority, and we look forward to serving you again during your next visit.We look forward to seeing you again soon.Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
Nishchay Kathuria
Deluxe King Room Non smoking
Stayed in Feb 2023
Travel with friends
2 review
Outstanding
Posted on Apr 4, 2023
Ambience of the hotel was like an architecture masterpiece.The service was excellent, the food was also delicious.
Response from Property: Dear Mr. Kathuria,Greetings of the day!Thank you for your wonderful review about your recent stay at our hotel. We are delighted to hear that you enjoyed the services and food at our hotel. We will make sure to share this with the team to let them know to keep up the amazing work.As a team, we are striving to provide all our guests with exceptional service and excellent setting for their stay. We are glad that these features enhanced your visit in some way.We look forward to hosting you again soon for another fantastic experience! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
Anonymous User
Deluxe King Room Non smoking
Stayed in Jun 2023
Couples
1 review
Very Good
Posted on Jun 24, 2023
Hotel staff was good but front office reception were not cooperative they were rude Specially Naved
Response from Property: Dear Guest,Greetings for the day!!Thank you for taking time to review us. We're glad to hear that you had a positive experience with our hotel staff. However, we apologize for any inconvenience caused by the front office reception, especially Naved. We take this feedback seriously and will address the issue to ensure better service in the future. Your satisfaction is our priority, and we appreciate your valuable input.We look forward to seeing you again soon.Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
tenzing dash
Deluxe King Room Non smoking
Stayed in Apr 2023
Business travelers
69 review
Great
Posted on Jul 1, 2023
Good breakfast... Still need to maintain on cleanliness.. I don't why India they like to stay so dirty.... And when we complain they ain't very welcoming.... U can learn from ur mistakes my friend.. Cleanliness is next to godliness
Response from Property: Dear Guest,Greetings of the day!Thank you for your review about your recent stay at our hotel. We are delighted to hear that you enjoyed the food at our hotel. We will make sure to share this with the culinary team.We realized however, that you experienced some dissatisfaction with the cleanliness. Please be rest assured that we are taking necessary actions to improve on the same. Cleanliness is indeed important, and it's a shared value. When discussing this topic, it's essential to remember that India is culturally diverse, and initiatives like the "Swachh Bharat Abhiyan" have been working towards improvement.We look forward to hosting you again soon! Have a beautiful day!Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity
Pureum Lee
Deluxe King Room Non smoking
Stayed in Jan 2023
Other
4 review
Outstanding
Posted on Jan 20, 2023
It was Great hotel I will use again!
Response from Property: Dear Guest,Greetings for the day!Thank you for taking time to review us about your stay with us. We are glad to hear that you enjoyed services and food at our hotel.We are glad that our staff and services met your needs and expectations. We will make sure to share this with the team to let them know to keep up the amazing work. We really appreciate your recommendation. Sincerely,Vineet MishraCluster General ManagerPullman and Novotel New Delhi Aerocity