Hyatt Delhi Residences

Excellent stay

Excellent

The AC unit was locked into 22 degrees celsius. I called the front desk at 2am, unable to sleep, who sent someone up who proceeded to walk me through how to change an AC temp setting. I told him “I know how to change the temperature…the issue is the AC won’t actually bring the temperature down below 22 degrees C.” He said - “give it some time.” We slept through the night essentially sweating as the humidity levels were off the charts. Plus, we had an early morning flight. So the hotel was essentially a horrible overnight stay. Please know that we stayed in other Indian hotels (non-American brands) which were able to easily provide 20 or 21 degrees C in their rooms. So Hyatt really missed the mark here. Avoid is you want a comfortable overnight stay!

I was here for a business trip and I should say, it was a very pleasant stay of 4 nights. From ensuring a smooth check-in to my food restrictions and most importantly housekeeping tolerating all my tantrums/ requests. A special mention to Mr. Suman Kant, housekeeping manager, who took care of each and every request I had made - be it with respect to cleaning of my room to type of pillow etc etc etc. He was there to ensure I do feel at home. Thank you Suman for making it a great stay.

This was a really expensive apart-hotel for the quality and service. The reception and service personnel are really barebones and the entry looks like a small office building. But even if the actual room and service were good it would make sense. The third bedroom in a 3-bed apartment had a horrible sofa cum bed. But they were nice to get us an extra bed and also add one later. But it should not even have been required. The bed was good and firm with quality pillows and mattress. The lobby matt was coming off and I was nearly tripping there. Shocking was at this price, breakfast was also not included. The toilettries, the absence of any phones for service, the overall experience was inadequate for the price. At this price, we were expecting a lot more, also coming from Hyatt.

I have come here for a month and the worst part is the gym. The gym has one wall which is of large glass panes which get very heated in the Delhi October heat. I generally go there at 11 when the Delhi October heat is at its peak but the attendants keep the temperature at 24 degrees centigrade. On repeatedly requesting I was given a reply that other guests may feel cold. So by that logic the whole hotel should run on fans. I don’t understand the logic behind saving on electric bills especially in the hottest region of the hotel which is the spa. I have heard of people dying of stroke due to extreme heat exhaustion but never of cold