Hotels near Bucklers Hard, Beaulieu

When you spend multiple thousands of pounds on your wedding day, you would expect hotel staff to do their upmost to make the day as special as possible. What you do not expect is kitchen staff to completely ignore the list of severe allergies that has been given to them, and then once they have handed out allergen filled food to those affected become rude and defensive to those affected, the bride and groom and family members. The night before my now wife and her bridesmaids had a room booked for all to stay in, when they arrived the room was too small for them all, was so dirty that one bridesmaid hung her dress and it immediately got marked. They were moved to a different room and told there would be no charge. They then ordered room service, which was overpriced and the portion sizes were abysmal. The mistakes made by kitchen staff led my brother (the best man) to a state of near anaphylaxis, meaning he was stuck in a room vomiting and shivering in bed, struggling to catch his breath for the rest of the day. While me and other family members were trying to find out what my brother had consumed to lead to this reaction one member of staff (Mark) confronting my brother who was at the time, hunched over and vomiting, and telling him what was happening was not the fault of the hotel, and there was no chance of contamination in the kitchen. While Mark was trying to cover the hotels arse to the person that they had, for all intents and purposes, poisoned. The ”food and beverage manager” (George) was telling concerned family members and wedding guests that he could not disclose what had been given to my brother (effectively breaking Natasha's law), despite us explaining to him that if we had to rush to the hospital they would need to know what had been consumed. He also told me and my new wife that we had signed disclaimers stating it was not the fault of the hotel if this kind of incident occurred. Eventually, I managed to convince him to bring me the packaging of the Ice Cream my brother had consumed, although he confidently declared it was ”dairy free” the label read dairy ice cream, once I pointed this out he exclaimed ”oh sh1t” and hid the ice cream lid behind his back telling me and other family members ”no proof, no proof”. We still have video evidence of this section occurring, if we require it. And while my sister was trying to explain we needed the ”proof” for if my brother had to go to the hospital, Mark walked over to us at which point George held up a hand and told us to ”shush”. Mark then told George to let us take a photo, which he did, and we did. At which point we were offered a small amount of money behind the bar as a ”good will gesture”, to which I had replied that at a minimum the goodwill gesture would need to be an open bar. For the rest of the wedding George was still continuing to work despite our requests to remove him from our event due to his rudeness to our guests. My brother was unable to leave the hotel room unti

Well, the service at the hotel was excellent too. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming. The only downside is that the hotel is slightly more expensive, but I think the price is still very reasonable given the location and quality of service of the hotel. In short, I really like this hotel and I would definitely choose to stay again if I travel to this city again.

Lovely friendly staff on reception and at the bar. Lots of fresh tasty breakfast options. The only negative at breakfast was that the hot water machine must have been in need of a good descale as tea was quite scaly. The room was very clean, quiet and adequately equipped. Good aircon, showers and towels. Bed was a little hard though. Lifts can be busy so tricky and c yourself on a high floor (there are 12) The other guests seemed to be mainly pre or post cruise passengers from all over the world - some looked very jet lagged.

Convenient location ! There are so many shops and restaurants within walking distance.

Stayed here with the family last weekend and would highly recommend this hotel. The room was clean and, even though the rules have changed, housekeeping were very efficient. Breakfast was as you would expect but with more care and attention than I have seen at any other Travelodge. Hot food was replenished almost instantly and everything was clean and tidy. Special mention must go to Doreen who provided hands down the best customer service I have ever received in any hotel. My son is coeliac and Doreen took the time on our first evening to go through each menu item and double check what was suitable for him. She was friendly and engaging, always with a smile on her face. During breakfast she made a point of greeting each guest and seemed to know who was happy for a chat and who was happy with just a cheery 'good morning'.

We stayed for one night in a very well appointed room; very clean, everything working and Yorkshire tea with enough milk sachets(!), not always a given in more expensive hotels. We ate downstairs, a lovely meal served by Grace ,whose attention was actually perfect, appearing at the right time with lovely food and a great smile. Her colleagues were also excellent during the evening. The food really was very well prepared and presented....we were most impressed with our stay. Thank you!