Sonesta ES Suites New Orleans Downtown

I would advise against booking this hotel for international friends: Terrible attitude and expensive charges: On March 13, upon arrival at the hotel, we were informed that early check-in would cost at least $58, not even counting the cents! Of all the hotels I've stayed in, this was the most expensive. The most appalling thing was that although our check-in time was clearly stated as 4 PM on our reservation, the front desk lady, who was extremely rude, told us we couldn't check in at 4 PM because we didn't pay in advance. When I argued that it wasn't my fault and that she couldn't just make us wait, she yelled at me, claiming that nobody said it was my fault but we still couldn't check in, then made us wait for an entire hour! A stay here ruins the experience for anyone; I don’t know how such unprofessionalism gets one to the front desk. The worst part is that there’s no way to file a complaint; the hotel management is indifferent, and there’s no complaint channel on their website. Our rights were not protected at all! Had it not been for my friend and me, I would have canceled and changed hotels immediately (and now, having been made to wait until 5 PM, I wonder if they'd also prevent me from checking out). Consider carefully whether you want to book this hotel. Inflexible processes: We booked four nights, but due to changes in our itinerary, we wanted to cancel the last night. The hotel refused, which made us wonder why we didn’t just book one night at a time instead of all four nights together. This aspect is particularly incomprehensible, showing the hotel's lack of flexibility. Cleanliness: On the first day, we left a tip for the cleaning staff, only to return and find our room was not cleaned. When asked, the front desk (the same woman) said we needed to book cleaning services in advance, which she failed to mention initially. Such unprofessionalism makes one question how she ended up at the front desk. My friend and I decided not to leave tips anymore, preferring to request garbage bags and handle our tra

Keith and Ryan were very helpful and pleasant at check in. The breakfasts were excellent, especially those grits! The ladies in charge of breakfast were friendly and efficient! The four elevators were fast and in great shape. The room was great and we loved having a separate sleeping area that we could close off for quiet. It was interesting that we could hear the whir of the elevators from our bathroom but it wasn’t bothersome. The toaster didn’t work in our room (0711) but everything else was super! We also loved the location…it was walkable to the sports arenas, the French Quarter, the WWII Museum, and so many other places.

Budget friendly accommodations, conveniently located, but the pillows were the hardest we have encountered at any hotel. Quality sleep makes all the difference, and it was hard to achieve with rock hard pillows.

I think the hotel was fine and a super location. I wish they cleaned the rooms and made the bed everyday but I guess Covid killed that. TVs should be smart TVs. Towels should be distributed every other day at the minimum. Breakfast fine. Staff super nice.

The room seems okay upon entry… however after a few minutes the various stains in the carpets, countertops and then sheets were soon discovered. Staff makes you sign a paper saying you won’t have a party yet we heard loud music around 2am. 4 star hotel is a stretch, the breakfast offered in the morning was minimal and mostly gone and not replenished around 930. Never again.

The property is in a great location but the street can look very unkept and a lot of homeless sadly. But the proximity to canal and bourbon street is great.

Overall good stay at this hotel. The suite was massive with a full kitchen. It was about 15 min walk to Bourbon St. We took an Uber most places if we didn't feel like walking. Thought it was well priced for the accommodations.

Great place to stay in NOLA