Urban One Hotel

This has been the worst hotel experience I've ever had! The front desk staff were incredibly insensitive, especially after a long and exhausting journey. They gave me the wrong room, and to make matters worse, they struggled to communicate in basic English. The staff member was rude and dismissive, despite it being clearly their mistake. We were then asked to wait for a new room, but it was wrong again. At that point, I was so tired that I didn’t bother to request another change. I had booked a Superior Twin room, but instead, I was given an Exquisite Twin room, which was definitely not the right one. Additionally, the room was not clean, especially the restroom tiles and ceiling. I will not be returning to this hotel and strongly recommend choosing another option for those who are planning to stay here.