Fullon Hotel Taipei East

Fullon Hotel Taipei East Reviews

Fullon Hotel Taipei East

236 Section 3 of Beishen Road (Beishen Lu San Duan), Shenkeng District, New Taipei City, Taiwan, ChinaView Hotel Details
Fullon Hotel Taipei East
Fullon Hotel Taipei EastFullon Hotel Taipei EastFullon Hotel Taipei East
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Fullon Hotel Taipei East Guest Reviews

4.1/5
Very Good
39 review
Verified reviews
Location4.1
Amenities3.9
Service4.3
Cleanliness4.2
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Positive reviews(37)
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Friendly owner(11)
Awesome rooms(6)
Negative reviews(2)
Anonymous User
Superior Twin Room
Stayed in Aug 2024
Couples
27 review
3.5/5
Posted on Aug 12, 2024
The staff is very friendly and service orientated. But we needed to queue up waiting to be seated for breakfast because there were too many people. Breakfast was okay. Coffee or tea in plastic cup however s is not pleasing.
Response from Property: My dear honored guestsIt is our pleasure to hear your valuable feedback.We appreciate all feedback. Thank you for bringing this issue to our attention.
Lucksamee Sriwijit
Superior Twin Room
Stayed in Feb 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 5, 2024
Good hotel
Response from Property: It is our pleasure to hear your valuable feedback.We appreciate all feedback. Thank you for bringing this issue to our attention.
Mexialee
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Dec 14, 2024
We came to Taiwan from Suzhou to visit relatives and travel. We booked this hotel because we were going to take our children to Taipei Zoo the next day. To be honest, as people who have not stayed in many hotels in Taiwan, we are really not used to it. Disposable items are not provided in the bathroom, and you need to bring your own toothbrush and toothpaste. The shower gel and shampoo in the shower room are two-in-one, and there is no conditioner. It feels lonely to wash your hair. Bottled water is not provided in the room. There is a kettle in the room, and you need to go to the water dispenser in the hotel corridor to get water. The hotel breakfast is really average. The breakfast of hotels in Jiangsu, Zhejiang and Shanghai with a price of 1200+ can beat this one. The auntie in the breakfast room is still standing next to your table waiting to collect the plate, giving people the feeling that she wants you to finish eating quickly so that she can go off work 🌝🌝anyway, the room is clean and quiet, and it is a perfect stay without any other particularly unpleasant things. It is more important to be happy when you go out.
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Response from Property: 親愛的Mexialee,感謝您選擇福容大飯店台北二館並分享您的入住體驗。我們很高興您對於房間的整潔和安靜感到滿意。關於衛生間的一次性用品及瓶裝水的提供,我們的政策是希望與客人一同環保愛地球的方式。至於早餐的部分,我們會持續努力提升品質與服務,感謝您的寶貴意見,期待未來能再為您服務。福容大飯店 台北二館
Guest User
Superior Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 5, 2024
The environment is very quiet, the scenery and views are great, the room is very clean, I recommend it ❤️
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好,感謝您蒞臨福容大飯店 台北二館,並抽出您寶貴的時間與我們分享您飯店體驗。您與親友在飯店度過的美好時光讓團隊深感喜悅。我們衷心期待您的再次蒞臨。福容大飯店 台北二館 敬上
Shumin
Superior Twin Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Nov 11, 2024
The rooms are comfortable and the bathrooms have bathtubs for taking a bath. Currently, the rooms do not provide disposable supplies and water dispensers. You need to ask for them at the counter.
Original TextTranslated by Google
Response from Property: 親愛的Shumin貴賓您好, 感謝您蒞臨福容大飯店 台北二館,並抽出您寶貴的時間與我們分享您飯店體驗。您與親友在飯店度過的美好時光讓團隊深感喜悅。 我們衷心期待您的再次蒞臨。 福容大飯店 台北二館 敬上
Mango mama
Superior Twin Room
Stayed in Oct 2024
Family
5 review
2.2/5
Posted on Oct 14, 2024
This was my second stay, and I was satisfied with the first one, but this time I couldn't believe it was a 5-star hotel, so I was very disappointed. 1. When checking in and out, the staff just left me at the front desk and did their own work. . . They ignored me without even asking me to wait a moment. 2. Swimming pool - The swimming pool is not open in October. I think it's understandable since it's the hotel's policy. However, I had asked about the swimming pool in advance, and at that time they didn't mention at all that the swimming pool was not open. I visited again because of the swimming pool, but I was very disappointed. 3. There is no hand soap in the bathroom sink.
Original TextTranslated by Google
Response from Property: 敬愛的Mango mama貴賓 您好謝謝您再一次選擇蒞臨福容大飯店台北二館,並且抽出寶貴的時間與我們分享您此次飯店住宿體驗。很遺憾這次的住宿體驗不如您的預期,或許是語言的隔閡,有接待不周的地方請您包涵,我們已經跟第一線接待人員進行檢討改善,務必要將來到台北二館的每一位貴賓當作自己的家人與朋友一般來款待。台北二館游泳池開放時間為每一年的5月到9月,在我們的官網及現場都有明確的告示,很抱歉服務人員沒在第一時間與您說明清楚,我們會再要求第一線人員對於客人的每一項需求,都要主動殷切的答覆。最後,響應ESG環保議題,我們在一次性備品的提供及環保減塑上做了一些調整,目前房間內沒有提供洗手乳,但仍然可以在大廳櫃檯索取香皂,我們也會要求服務人員在客人辦理入住登記時再更詳細說明。每一位貴賓的住宿體驗我們都很重視,再次謝謝您提供寶貴意見,讓我們的團隊有機會做得更好。我們衷心期待您的再次蒞臨。福容大飯店 台北二館 敬上。
Suratmi Bismillah Mart
Superior Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
The place is clean, the service is friendly, suitable for relaxing.
Original TextTranslated by Google
Response from Property: 親愛的Suratmi Bismillah Mart貴賓您好:感謝您給予我們高度的肯定,而您的肯定也是我們服務品質的動力,福容台北二館期待您下次再蒞臨
Guest User
Superior Twin Room
Stayed in Dec 2024
Travel with friends
1 review
2.5/5
Posted on Dec 18, 2024
The room had a very damp and musty smell. After telling the lady at the counter, the service staff was very proactive in changing the room, which is very rare! There weren't many breakfast items, and the soy milk was very watery and tasteless.
Original TextTranslated by Google
Response from Property: 親愛的貴賓 您好,謝謝您選擇蒞臨福容大飯店 台北二館並分享您的寶貴意見。我們非常重視您提到的房間狀況,爾後會更加注意,也感謝您對服務人員的肯定。很遺憾得知這次的用餐體驗未達到您的預期,我們十分重視您的意見,已於第一時間反應給相關部門主管知悉,近期將對現有菜色進行調整,希望今後能提供更營養豐富的餐點給我們的顧客。再次謝謝您的寶貴意見,讓福容大飯店 台北二館可以做的更好,期待您的再次蒞臨,謝謝!
Vivi Yeh
Superior Twin Room
Stayed in Jul 2024
Family
4 review
4.0/5
Very Good
Posted on Sep 10, 2024
It's a very good family hotel. The room is generally comfortable and comfortable.
Original TextTranslated by Google
Response from Property: Dear VIP Vivi Yeh: First of all, thank you for choosing to stay at Fullon Taipei Hotel II. If there are any improvements that need to be made during your stay, please feel free to let us know. Thank you again!
CHU777
Superior Twin Room
Stayed in Nov 2024
Family
2 review
3.0/5
Posted on Nov 25, 2024
The service staff in the lobby are friendly and the environment on the first floor is clean. However, the room feels like it has not been occupied for a long time. There is mold on the metal of the inner door handle. The bathroom does not have the surprise of a hotel. The lights are dim and the curtains are not clean enough. It will be scary to shut yourself in; naked. The soup facility floor was deserted and I didn't dare to use it, and the breakfast was disappointing.
Original TextTranslated by Google
Response from Property: 親愛的CHU777貴賓 您好,謝謝您選擇蒞臨福容大飯店 台北二館,並抽出您寶貴的時間與我們分享您飯店體驗。感謝您對於員工的稱讚,已與員工分享這份喜悅。同時很遺憾此次房間清潔、準備狀況與早餐狀況未達您得期待,我們十分重視您的意見,因此已於第一時間反應予相關團隊知悉並立即改善房間清潔與準備作業以及早餐內容的修改。我們衷心期待您的再次蒞臨。敬祝闔家愉快。福容大飯店 台北二館 敬上。
頭狗
Deluxe Twin Room
Stayed in Sep 2024
Family
1 review
3.5/5
Posted on Sep 9, 2024
Fullon Hotel Taipei Branch 2 That’s not how service works! ! This is a problem for four star hotels up north! ! The problem with the room is that it is located in the north #The overall lighting in the room is too low and too dark, and the cosmetic mirror has no independent lighting #There is no charging socket or USB charging socket at the bedside #No electric fans are provided for customers who are afraid of heat to borrow # Spending 6800 to book a four-person room and only providing one luggage rack is enough? How to charge four mobile phones Bathroom problem is in the north #The overall lighting in the bathroom is too dark (there is only one light in the entire bathroom, probably a traditional 12w light! As a result, the restaurant on the second floor knows to use a small wattage projection light) #The toilet does not provide a disposable toilet seat, nor does it provide a spray gun #The makeup mirror does not provide independent lighting and switches #Separate wet and dry parts into half, can be used without curtains #It is very inconvenient to switch the shower head up and down
Original TextTranslated by Google
Response from Property: 親愛的貴賓 饅頭狗 您好,謝謝您選擇蒞臨福容大飯店台北二館,並抽出寶貴的時間與我們分享您的飯店體驗。很遺憾這次的住宿體驗不如您的預期,誠如電話中與您報告的回覆,相關反應內容我們已在第一時間要求團隊檢討,並著手進行改善計劃。服務人員的應對也會加強教育及訓練,避免類似的狀況發生在下一個住客反映。再次謝謝您的提供寶貴意見,讓我們有機會做得更好。敬祝闔家愉快。
麗秋86
Deluxe Twin Room
Stayed in Jul 2024
Family
1 review
4.2/5
Very Good
Posted on Jul 23, 2024
The hotel is an old hotel that has been renovated. The environment is okay. The location is in the urban area. There are many convenience stores and snack bars around. The room is quite good except that the carpet is a bit old. It is very close to the zoo. The hotel service is pretty good, but I'm a little disappointed that there are no children's toiletries.
Original TextTranslated by Google
Response from Property: 親愛的麗秋貴賓您好,感謝您給予我們的肯定,您的肯定是我們服務的動力,對於您反應的問題我們將努力改善,非常感謝您提供的寶貴意見,福容台北二館期待您再次蒞臨。
CHAN YI
Superior Twin Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 23, 2024
It is very convenient to go to Muzha Zoo, and it is very child-friendly and has a baby bath.
Original TextTranslated by Google
Response from Property: 親愛的貴賓您好,感謝您給予我們高度的肯定,您的肯定是我們服務的動力,福容台北二館期待您再次蒞臨。
Peishan
Superior Twin Room
Stayed in Jun 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Jun 17, 2024
The hotel has a good location It's clean overall when you enter. The perfume smells very comfortable when you enter the hotel. Parking is also very convenient It’s also great for business people to stay It's a pity that I checked in too late and didn't use the facilities.
Original TextTranslated by Google
Response from Property: Dear Peishan, thank you for visiting Fullon Hotel Taipei II and taking your precious time to share your hotel experience with us! We sincerely look forward to your visit again and enjoying the hotel facilities. Yours sincerely, Fullon Hotel Taipei Branch 2
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The service staff are very enthusiastic, and the area around the hotel is quite lively. This room is so big for a stay in Taipei!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for visiting Fullon Hotel Taipei II and taking your precious time to share your hotel experience with us! We will share your appreciation for our staff with them and actively encourage the team to continue to provide guests with the best service. With high-quality and considerate service, we look forward to serving you again in the near future! Fullon Hotel Taipei Branch 2 would like to extend our sincere greetings to Hotel Taipei Branch 2 and take your precious time to share your hotel experience with us! We sincerely look forward to your visit again, and enjoy hotel facilities. Yours sincerely, Fullon Hotel Taipei Branch 2