Holiday Inn Express Hotels in New York

Great facility, great service - we got in early even, and good location and great cost

The rented house has not been installed yet, so I live here for the time being. The location is very good and the service is good. During the epidemic, the policy is to clean the room every three days, but they can be asked to clean up the garbage. Breakfast is a bit perfunctory, and the variety is not very rich.

I stayed here on the last night of trip because of the proximity to LGA airport for an early morning flight. Arrived around 7pm to an extremely full parking lot. Was able to squeeze into a non-designated spot. There were 4-5 guys just hanging out in the parking lot listening to music, as is they were in their own backyard. Odd, but, ok. Coming into the front lobby, it’s all dark except for the registration desk. Yet, there were a few people hanging out in the dark, where breakfast would normally be served. Get to my room, and immediately go use the toilet after a long day, which decides to keep running continuously, so I finally have to pop open the lid and wiggle the bobber around to make it stop. In the main bedroom, I discover there is no lamp fixture by the beds, only a gaping hole where one would normally be. The only light source in the entire room is a little desk lamp. Eventually settling into bed, there is all kinds of noises from the freeway, the tv next door, and people roaming the hallway. Earplugs are a necessity. This whole scenario feels like something out of a horror movie where you know something bad is going to happen. Wake up early & depart before 5 am out the rear entrance to the parking lot, where there are two shoeless guys again just hanging out on the steps. This hotel looks nice enough from the photos, but all the vagrants hanging out in and around the property do not make this a comfortable place to stay.

I chose this hotel for it's location, price, and the room photo showed a chair (which other hotels did not ). Check-in was easy and desk clerk was very helpful. The location is great; only two blocks from Times Square, and restaurants and theaters are nearby. Desk staff provided walking directions and restaurant suggestions. I observed breakfast staff really being helpful also. When I got to the room the AC was blasting cold air, the room was freezing and the thermostat didn't respond. I tried to call the desk, however I could hear them but they couldn't hear me. So down 28 floors to explain the situation. Staff quickly responded and reset the thermostat to fix the problem. The room was clean, however the bathroom vanity paint was peeling and the desk was scratched. The overall appearance was quite dated. I then noticed that there was no chair in the room. When I asked for one the desk staff said they didn't have any available. How can you have a desk but no chair? So sitting on the bed was the only option. The breakfast area was cramped, but not uncomfortable, and the food was basic eggs, sausage and breads, with some fruit (the hot sweet rolls were really good). Overall, not a bad experience. Kudos to the friendly and helpful staff. But this place really needs repairs and updating.

位置靠近地鐵站還是火車站 反正火車跑來跑去挺吵的 還好我累了 不大影響 停車是個很大的問題 沒有停車場 路邊停的也不知道對不對 罰款罰怕了英國，蒙特利爾 走到哪罰到哪 周邊晚上感覺髒兮兮的 黑人多，應該是老墨 晚上少出去為妙 酒店邊上吃的也有 都是漢堡 炸雞啥的 墨西哥餐廳多

Stayed in this IHG one night Sunday May 7th. Yes small bathrooms and small vanity but the breakfast and service was almost like a zombie apocalypse happened. We got down there way before breakfast ended and there was NOTHING left in terms of soemthing to drink. Name it, it was gone. No water, juice, milk. Oops the coffee machine to the left might have been working. My wife asked about it at front desk the lady cleaning up, but not really since all trash bins were overflowed, could not understand. I asked for a knife and finally when I acted it out did she get it. The frig, literally NOTHING IN IT. I have never seen that before at an IHG. No bagels, no muffins. When I got there there were 2 cinnamon rolls left, I got one of them. I took pics of the empty stuff, I took pics of the trash. This went off the rails when my wife asks for a muffin and tells of the situation and it's like come down sooner. Like what? No sorry? My wife was incensed. Then another lady, MUCH BETTER WITH hospitality skills, started passing out bottled water she got from storage for people. We got 2 of those. Yes there was PLENTY of eggs and sausage. That was literally it. I have never seen that before. Yes the bathroom vanity was small. The door kept opening even if you cracked it. The room was larger but built around the subway sound of the elevator shafts. The sound didn't bother us much but in am wow. Just a tough stay. The bed was nice. The room temp was easliy controlled. I am shocked at the disaster of the morning. Never seen that as Platinum member in almost 20 years of staying at IHG's. I feel I should write a letter to the hotel. The issue was just no way to fix anything. NO one was wow out of that, ok will get more. There was no one to really help anyone. I felt terrible for a set of parents with 2 kids. I was like not much around, try to get water. They had some sausage on a plate. There was a few slices of bread left as well. Stunningly bad. Happliy some guy came and braught my wife a frozen bagel we want to room and thawed with a hair-dryer. I took a pic of that too. We love IHG's over marriott but this was a fun on miss from what we saw at 910am on.

Must talk about it. Hotel location, service and hygiene, not to mention, anyway, generally pass. The breakfast was really good, things were basically the same every day, and I was tired for six days. By the way, breakfast is free to eat, no matter your room rate includes breakfast, just go down to the first floor to eat, no one cares, no breakfast coupons. What I want to say this time is that the hotel's checkout will not be refunded if you charge more! It was a very irresponsible and unreasonable hotel. Later, under the coordination of Ctrip, a part was returned, and Ctrip helped me to pay the rest. Thanks for Ctrip's support! The hotel received $ 162.76, but in the end it charged me $ 413.41, more than $ 250! The pre-authorization at check-in was only $ 187.76, and the front desk had no objection to the pre-authorization account at check-out. The remaining part was charged without my knowledge after leaving. What is the difference between stealing and stealing? And they are all received by mistake, and some fees are repeatedly collected. Later, with the help and coordination of Ctrip, the hotel promised to refund some of the fees that were repeatedly charged, and the overcharge of the front desk staff caused by their own mistakes was 125 dollars, and it was not refundable! Totally rogue behavior! In the end, Ctrip advanced the 125 US dollars equivalent to RMB and returned it to me. Thanks again for Ctrip's support! Once again, please pay attention to the hotel bill when you check out, including after leaving. Here's the thing. When I checked in, a man at the front desk (later known as Richard) told me that if the twin room was a total of $ 25, I changed the twin bed. Credit card pre-authorization at check-in

After traveling to New York, I had to take a plane to Toronto, so I booked a hotel near the airport, but it was a little smaller than I thought. It was spacious and clean ~ Breakfast was provided until 9 o'clock, but I went a few minutes ago and it was not over yet ㅠㅠ I can give you seven or eight out of 10.

The hotel stipulates check-in at 3 pm, and we were checked in even if we arrived early. The quality of the chain hotel is good, and the breakfast is rich. However, it is far away from the subway station, which takes ten minutes to walk. If you go to LaGuardia Airport, you can get a free drop-off.

When I first arrived in New York, I booked a hotel close to my relatives' house. The surrounding environment was average and the rooms were poorly soundproofed. I could hear police cars and ambulances all night long. Behind the hotel was the D subway line and a cemetery. It was okay to work. The staff arranged for me a room facing the entrance of the hotel. Looking at the residential rooms, there are many Chinese living nearby. It is about 5 minutes away from the D line subway station. There is a new building next to the hotel. The interior of the hotel is clean, comfortable and smell-free. The room is a bit small. Disposable slippers and toothbrushes are not provided. The reception desk on the first floor is connected early and simple meals are provided. Some products are different every day. You paid a US$50 deposit at the hotel, which was paid by credit card. It has been 20 days since check-out and the deposit has not been released. It is recommended that you pay a cash deposit for check-in.