Hyatt Grand Central New York Reviews

Location was superb, next to the main subway station. The concierge staff was very friendly. They need to check that you're a guest before you can walk in to the hotel - this is probably because their lift does not enable guest only access to each floor - you do not need a card to go up to any floor. They charge a $39.99 destination fee and give you a $15 market value to buy food everyday.. (500ml water for $7.5, plain bagel for $5, ham and cheese bagel for $18...) They charge $4/bag for baggage storage after you check out.. Other than these 'small' charges, everything else is good.

Service is bad, location is good, the other things are not bad

The location is excellent. The room is spacious. However, additional $30/day destination fee is unexpected. Although hotel give us $15/day for the market purchase, all items there are pricy.

I tried to cancel but they wouldn’t let cancel and kept my deposit. I didn’t stay in the hotel but they kept my money. I didn’t want to stay in the hotel because of the extra fees they charged upon arrival. I lost over 400 dollars. They still won’t give my money back.

Brand new hotel and in prime location.

Service is good and and maintain good cleanliness.

Great location. But the service standards absolutely disappointed. In room telephone was not working and despite repeated complaints it was not repaired through my stay of 4 nights. So basically we had to go down all the way to reception every time we wanted something at the room. From toiletries to food to water. Even the front desk as well as the duty manager simply expressed inability to do anything about it Initially even some of the lights in the room were not working. Clearly one of the worst stays of my life at a big brand hotel All in all a big disappointment

Great location and great value for the price paid ! Recommended !

Loved it

The longest Check-in and check-out waiting time. Parking fee plus additional fees totaled to $135! We had the deluxe king room. The size of the room is okay. It was pretty clean. Hair dryer we had was not functioning, no room slippers, no laundry bag; per housekeeping, they don’t do laundry. So they gave us a trash bag instead. Overall experience was quite disappointing, maybe we just expected too much from Hyatt hotel.

Extremely disappointed (understatement) with Hyatt service, staff attitute was most pathetic from check-in to check-out also to add worst valet parking service. Upon request for addtl blanket, we were given old torn blanket. Every front desk officer misses a smile, they sound rude tone. Hyatt charges additional usd40++ per day Destination Fee for which they add some facilities BUT front desk team didn't even bothered to explain what benefits does it have!!. HYATT IS BIG NO for me n my family, even if it is last hotel in this world.

a good hotel, thank you

Very convenient area recommended for travelers.

Cost-effective