Guest User
June 28, 2022
Will not stay at this hotel again, the front desk guy named Galica was unprofessional and unfriendly. On the first day of checking in, I was charged twice as a deposit, one for $400 and one for $817.70, and we had prepaid the full room rate for four days two months ago. We asked the waiter named Galica at the front desk, and she didn't give us a reasonable explanation, and during the four days we stayed in the hotel, the hotel never gave us an explanation or apology. On the first day of our stay, the bathroom door of the room arranged for us was difficult to open and close. The hotel sent someone to repair it and said that the door should be taken down, so we could only ask to change the room. Fortunately, the front desk manager of the hotel is also relatively good at communication.
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