Hilton Garden Inn New York/Manhattan-Chelsea Guest Reviews
3.9/5
Good
107 review
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Verified reviews
Location3.9
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(107)
Positive reviews(6)
Reviews with photos/video(3)
Negative reviews(1)
Guest User
King Room with Roll-In Shower - Disability Access
Stayed in Jul 2024
Travel with friends
32 review
1.0/5
Posted on Jul 14, 2024
Check out immediately after checking in. The whole process does not take more than 20 minutes. I was shocked by the cleanliness from the moment I entered the lobby. A cup of sticky coffee was knocked over right in front of the lobby door, and no one cleaned it until I left. The floor is the same as the basement, no light, dark and shabby. There were large stains on the mattress, ceiling, and carpet in the room, and the bedding was damaged and had black stains. The windows had no locks, the room had no lighting at all, and the lights were broken. It is completely different from the Ctrip pictures. You can check the google review before deciding whether to book. There was a bedbug in this hotel at the end of last year, and the hygiene was worrying. After giving feedback to the front desk downstairs, I refused to check in. The hotel would not refund my money, which was totally fine. I just wanted to get out of here as soon as possible.
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LEE77
Two Queen Beds-High Floor
Stayed in Dec 2023
Family
8 review
3.7/5
Posted on Dec 31, 2023
The facilities are a bit old. And it's a bit narrow. The location is such that you can easily walk to Times Square and the surrounding area is not that crowded. There is also a microwave, coffee machine, and refrigerator. Breakfast is okay if you don't expect much.
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Guest User
King Room
Stayed in Jun 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The location is convenient, but overnight parking costs $50, which is a no-brainer in Manhattan.
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黃彥儒
Two Queen Beds
Stayed in May 2024
Business travelers
19 review
4.0/5
Very Good
Posted on May 31, 2024
It’s very convenient on 28street
There are flower shops next to it, and I feel very good when I go in and out.
There is a subway, McDonald's, cafe and laundromat next to it
The room is simple and the bed is a bit too soft
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Qichuangqizhongduhuanzhe
King Room with City View
Stayed in Aug 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 25, 2023
The location is very good, very close to the subway station, you can walk to the Empire State Building, there is a McDonald's at the door, and it is very convenient to eat. It is cleaned every day, and the front desk service is very good.