Chelsea Rooms NYC

I recently had an utterly disheartening experience with a reservation I made through Airbnb for my stay at Chelsea Rooms. I find it necessary to share my ordeal on TripAdvisor to alert fellow travelers. My reservation for this hotel was made as early as April, well in advance of a planned concert at Madison Square Garden. However, my anticipation was crushed when my reservation was abruptly canceled by the host, Chris, just two days before my scheduled trip. This last-minute cancellation wreaked havoc on my plans, particularly because I was traveling with an 11-year-old and needed accommodation in close proximity to the venue. The sheer lack of accountability and transparency in this situation was exasperating. I found myself frantically searching for alternative lodging options at short notice, often at considerably higher costs. This unexpected turn of events inflicted unnecessary stress and financial burden on my trip. I believe it’s crucial for fellow travelers to be aware of the risks associated with booking through Airbnb, where such cancellations can transpire without adequate remedies for guests. The compensation offered by Airbnb to mitigate this colossal disruption was a mere 5% discount for a future trip, which, quite frankly, is not a viable resolution. My experience left me profoundly dissatisfied and inconvenienced, serving as a stark example of how guest welfare is not a priority at Chelsea Rooms. In summary, my one-star rating underscores the deep disappointment and immense disruption caused by this experience. I strongly caution travelers against considering Chelsea Rooms for their future travel plans, as my encounter serves as a compelling warning of their disregard for guest satisfaction.

Things that specifically impacted our experience: * When I got there, we had bunk beds; when I told them I had requested a double bed was told I requested a bunk bed. They showed me the computer screen where it listed requests and it said "Double bed please, not twin". I guess they took "double" to mean "bunk"? I mean, technically bunk beds are "double" twin beds... After the first night they were able to give us a room with a double bed, which was nice. * at 3am one night the neighbors we shared a wall with started to have a conversation at full volume, waking us up * management locked a German Shepherd in the reception office all night; the dog was barking and scratching at the door during the night, keeping us awake despite the two sound machines we had on our phones and earplugs Overall, without the dog barking, I would stay here again if it were very cheap, like $50/night. This is not a hotel- it's more like a hostel where you are just paying for a bed to sleep in. However, we paid $189 with taxes and fees-- you can get an AirBnB for not much more-- so the value just isn't there. Unfortunately this close to ruined our entire vacation because of how sleep deprived we were. Would not recommend.

The location and the price were perfect, we were two me and my friend, for some reasons, we could not find any available rooms with two beds, all we found was a room with one bed, it was the only option we had, so we had to accept it and share the bed, actually the room was small, but spotless, we could not share the bed even, not because the bed was small, it's just because my fried has a huge body, so I slept on thr floor, was not that bad, the problem was that they have seprate rooms the toilet and the shower, and my friend could not fit in the toilet room, 🤣 It was tiny tiny, anyway we had so much fun With the receptionists, and their good hospitality.