Wyndham Garden LaGuardia South Reviews
Wyndham Garden LaGuardia South
61-18 93rd St, New York, New York State, 11374View Hotel Details
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Wyndham Garden LaGuardia South Guest Reviews
3.5/5
35 review
Verified reviewsLocation3.6
Amenities3.4
Service3.4
Cleanliness3.5
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Positive reviews(18)
Reviews with photos/video(2)
Negative reviews(17)
UddinSalah
Premium Queen Room
Stayed in Nov 2023
Couples
1 review
Posted on Nov 13, 2023
I booked a 1 queen bed Room but when I arrived they give me 2 single bed & they said if I don't want they will return my money.
It's not good like this I was with my wife and we sleeps in separate bed.
Guest User
Queen Room
Stayed in Jan 2023
Family
2 review
Posted on Jan 8, 2023
Stay away if you:
1. Don’t like noise: you can hear everything - the wall and door are thin. Unfortunately, during our stay, the neighbors on the same floor were quite noisy. Walking and talking on the phone (using speaks) along the hallway. TV and chatting from the next rooms. People slammed doors and furnitures in the late night and early mornings.
2. Need housekeeping everyday: we did not know that the room won’t be cleaned at all during our whole stay ( 4 days and 3 nights) unless requesting a day before. When you called housekeeping service, the phone went to the 1 man front desk. He has to check in all guests waiting in line, and getting your shampoo or anything because you run out during your stay.
3. Need cleanliness: You can see trash alone the hallway. I really don’t know how often they clean for each floor.
4. Need true queen size bed: the adversities queen size bed is smaller than the one we had at home.
If you don’t care any of the above, here are a couple positives:
1. Close to R train stop: walking in 5 minutes.
2. Close to shopping and restaurants
Guest User
Queen Room
Stayed in Nov 2022
Couples
1 review
Amazing
Posted on Nov 29, 2022
Clean and upscale. Breakfast was included, rooms were up to date. I would highly recommend to anyone.
Guest User
Mobility Accessible Queen Room
Stayed in Jun 2022
Couples
3 review
Outstanding
Posted on Sep 18, 2022
Great hotel with Burger King next to it! Clean, large room. And warm, kind staff and manager. We travel from the other side of the world and they gave extra hours in advance to check in. Thank you guys for a warm hospitality.
Guest User
Two Double Room
Stayed in Feb 2023
Family
5 review
Very Good
Posted on Mar 3, 2023
Fairly clean, basic facilities, no toiletries, slippers. The price is comparable.
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BenSir
Two Double Room
Stayed in Sep 2022
Family
12 review
Posted on Sep 17, 2022
The location of the hotel is very good. Downstairs is Burger King. It takes about 5 minutes to walk through the small park to reach the large shopping mall including Costco. After walking towards Queens Blvd for about 5 minutes, you will find Subway subway station. The transportation is very convenient. The hotel facilities are relatively new, and the size of the two-bed room is moderate. The only criticism is that the hotel is understaffed. It usually takes three days to clean and change the sheets. The residents' daily necessities such as shower caps, toothbrushes and even drinking hot water are not provided.
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Mikaier
Mobility Accessible Premium Two Double Room
Stayed in Sep 2022
Other
31 review
Posted on Nov 14, 2022
The price/performance ratio is very low and the restaurant costs are high.
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Guest User
Stayed in Mar 2024
Solo travelers
Posted on Mar 1, 2024
Unless, they make some serious evaluations, and take some serious steps to improve their management, find another place to stay. Airlines should not use this hotel for their guest who arrive after 7 pm.
Response from Property: Thank you for sharing your candid feedback with us. We apologize for the dissatisfaction and inconvenience caused during your stay at our property. We understand that you have concerns about the management and their ability to provide a satisfactory experience. We take guest feedback seriously, and we appreciate your input as it helps us identify areas where improvements can be made. We assure you that we are committed to continually improving our services and addressing any issues raised by guests. Your comments will be shared with our management team for further evaluation and action. Regarding the late arrival of airline guests after 7 pm, we apologize if there was a lapse in service or if accommodations were not adequately prepared for such arrivals. We value all of our guests, regardless of their time of arrival, and we will review our processes to ensure better service in these situations moving forward. If there is anything else specific you would like us address or any other questions you may have about this matter or future stays with us, please feel free let us know so that we can assist accordingly. Once again, thank you for bringing these matters to our attention. While we understand your decision to seek alternative accommodation based on your experience, we genuinely hope that should travel bring you back into town in the future; you might consider giving us another opportunity to exceed your expectations.
Guest User
Stayed in Jan 2024
Business travelers
Posted on Jan 30, 2024
Horrible don't waste your money, the photos of Wyndham Hotels online looks nothing like this hotel at all. There is no restaurant or bar there is no food of any type in the lobby there is one vending machine for soda, everything is dirty and smells like a wet mop, the rooms are old and outdated the smell is not great, the air conditioning/ heater is loud and obnoxious the beds are completely uncomfortable. And you can hear your neighbors at all times
Guest User
Stayed in Jan 2024
Family
Posted on Jan 18, 2024
The room was clean but space was very limited.To get from one end of the room to the other you had to plan it with the other people in the room. We had a problem with the TV not working and we were told that it would be fixed for our second night, but it wasn’t. 🤥
Guest User
Stayed in Dec 2023
Other
Posted on Dec 8, 2023
Clean room, decent service and situated directly above a gym. The noise is absolutely unbearable. Every couple minutes, you can literally feel someone dropping barbells below you. The noise might be better on the fourth floor, but the third floor has a nice walk-out terrace from your room.
Guest User
Stayed in Dec 2023
Business travelers
Posted on Dec 1, 2023
no room service in three days, Very bad service, they did not clean the room, I asked the cleaning person and she said yes, At night when I returned everything was the same. I told the person at the front desk about it and he said I can give you other room, give me 20 minutes and I'll call you, almost an hour I called the front desk and left me on hold. So I when down stairs he told me all I can do is give you clean towels and sheets I had no choice but to accept, it was almost 11 at night in New York. The last time we used this place.
Guest User
Stayed in Oct 2023
Family
Very Good
Posted on Oct 15, 2023
Just the necessities provided, pleasant staff, and room acceptably clean. Conveniently located near subway and walking distance to mall, coffee shops and other restaurants No issues. Would recommend as no frills hotel.
Guest User
Stayed in Sep 2023
Other
Outstanding
Posted on Sep 28, 2023
During my visit to New York in September 2023, I stayed at Wyndham Garden Hotel in Queens given its good location. The hotel is surrounded by great restaurants and the Subway Station is 3 to 4 minutes walking distance. Staying in Wyndham Garden hotel was a great choice and I would likes to express my sincere gratitude for the staff wonderful hospitality. Thank you all for your kindness, dedication and above all your patience with your guests. Hospitality is making your guests feel at home, and it is usually done through personalization. The front office team (Crystal, Alex, James and Chris) provide a superb service at any time of the day and my stay there was very relaxing. They provided me with comfortable and homely place, answered patiently all my questions and offered me different travel options around the city. They went the extra length to help me plan my daily trips and suggested ways to make the most of it. All of these, however, are not possible without having a dedicated team delivering services around the clock. Please accept my heartfelt gratitude! Sincerely, Hulda Niv
Guest User
Stayed in Aug 2023
Travel with friends
Posted on Aug 29, 2023
It is important to note that when cleaning the rooms, they did not give us towels and toiletries, and when we asked, they told us to go downstairs and get them, which made it uncomfortable for us to get out of the bathroom and go downstairs. There is no room for guests who have to check in early and wait until the actual departure from the hotel, we had a late flight even though we asked for a late departure from the rooms and even paid - we were refused.