To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.6
Service3.6
Cleanliness3.9
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All reviews(58)
Positive reviews(51)
Reviews with photos/video(16)
Great location(17)
Room was average(11)
Easy to get around(8)
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Convenient location(5)
Negative reviews(7)
Guest User
Metro Room 1 Queen Bed
Stayed in Nov 2024
Business travelers
17 review
2.8/5
Posted on Dec 16, 2024
There were two significant and negative issues at this hotel. First, there was a mandatory twenty five dollar a day resort fee. This was never mentioned here or anywhere else after i booked Or during the booking process. In theory, you can use that money everyday on your breakfast or other food. However, all of the restaurants in the shops inside charged two to four times more for the same food than outside. In effect It was merely a back doorway to increase the room price, but it was done in a way that i cannot reimburse.
The second issue is that there are way too many young people on expense accounts in this hotel. The bar is overflowing, there are people drinking and spilling beer in the elevators, and there's a lot of loud noise and fighting occurring in the rooms and in the hallways.
The hotel room's size was reasonable. The bath and shower were good. They only gave decaffieinated coffee, but that's a small issue.
The hotel is also not convenient to public transportation, requiring a twelve minute or so walk to the nearest subway station, As well as non reliable taxi service.
MABD
Metro Room 1 Queen Bed
Stayed in Oct 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Nov 21, 2024
The location is superb and staff were nice. Would appreciate it if there is a way to get hot water for tea though.
Abby from Philippines
Metro Room 2 Double Beds
Stayed in Oct 2024
Family
1 review
4.5/5
Great
Posted on Dec 18, 2024
Great location
comfy bed
Enjoyed our stay
Highly recommended
Jamie R
Metro Queen Room
Stayed in Jul 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Aug 7, 2023
Stayed on the 25th floor. Hotel was easy to get to from Penn station, and close enough to times square & Madison Square Garden. Security at night you must show keys to access elevator areas.
Thae Yadanar Oo
Accessible Metro Queen Room
Stayed in Jun 2023
Couples
16 review
5.0/5
Outstanding
Posted on Jul 23, 2023
Very good hotel
Right in front of penns station.
Good amenities, have parking docks nearby but need to pay 65$ per day. Hotel only pay 15$, we need to pay 50$.
Traveller05
Metro Room 1 Queen Bed
Stayed in Dec 2023
Other
5 review
4.0/5
Very Good
Posted on Jan 21, 2024
The thumbnail of this hotel was slightly misleading, I expected the room to be more spacious than it is. I was dissatisfied with the lack of amenities, they did not have anything apart from the toilet paper and some plastic cups, not even a normal ceramic cup. For a four star hotel that takes on the name of “The New Yorker” in on of the most busy areas of New York it does unfortunately reflect the scarcity of space. Yet this should not be an excuse for the aged furniture and the outdated television the size of a laptop. Lastly🙆
Beauong
Metro Queen Room
Stayed in Jan 2023
Couples
38 review
5.0/5
Outstanding
Posted on Feb 9, 2023
The reception lady Afonza was great. She offered me a upgrade at a discounted price. She also waived off ny early checking fee. She is wonderful and also called after i settled in to see if everything is ok. View is good! Thanks you for the stay!
Lela Samkurashvili
Metro Queen Room
Stayed in Jun 2023
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 15, 2023
The bathroom service is bad, the water spills on the floor and you have to swim all day until they come to clean it.
David
Standard Queen Room with View
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Great gym!!
Michael
Accessible Metro Queen Room
Stayed in Jul 2022
Family
1 review
4.5/5
Great
Posted on Aug 28, 2022
Very close to MSG where we went for concert. Very accommodating and let us get a room day of after a fire at our hotel down the street. View from my room is in picture
Guest User
Metro Queen Room
Stayed in Nov 2022
Travel with friends
1 review
4.2/5
Very Good
Posted on Jan 13, 2023
Loved the New Yorker, the location is perfect to go to MSG. The room was a bit small. Other than that everything was wonderful.
Mike Melendrez
Metro Queen Room
Stayed in Nov 2022
Business travelers
1 review
4.7/5
Amazing
Posted on Dec 14, 2022
This place is so classic. It could have been 50 years in the past in all the right ways. The service was absolutely amazing. With it being a very old building I was expecting poor water pressure, but it was fantastic and it got as hot as you wanted it. I don't see any reason that I would stay anywhere else.
Book now and enjoy a classic hotel on your visit to NYC.