Guest User
May 7, 2024
It was my first time to visit New York. Before I checked in, I saw comments saying that the room was very small. I had expected it, but I was still a little surprised by how small it was. My friend and I couldn't open our suitcases completely. It was really tiring to look through the suitcases every day!
The AirPlay in the room didn't work, and the phone didn't work either. Although I called a repairman to come and fiddled with it, only the phone was fixed (it broke again later, and I was too lazy to ask them to fix it. Every time I wanted any service, I had to go to the front desk in person, which was very annoying). Then they told me that the AirPlay of the entire building couldn't be connected, and they were contacting the supplier, and it would take more than a week to fix it!
These are all fine, after all, they don't affect the stay, but what shocked me the most was that I returned to the hotel on the third night and saw only one bath towel. I went to the front desk to ask, and they told me that they were all dirty bath towels that they were washing, and they could only deliver them the next morning. As a result, they didn't deliver them the next morning. Fortunately, we brought disposable bath towels with us. It was really a big deal.
I had a good experience staying at Indigo in Bangkok and Singapore. I don't understand why this one in New York is so bad. Except for the location, there is nothing else. I strongly don't recommend it!
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