Midtown West | 1.37km from Jonathan L. Glashow, MD
With a stay at The Peninsula New York, you'll be centrally located in New York, steps from 5th Avenue and within a 5-minute walk of Tiffany & Co.. This family-friendly hotel is 0.2 mi (0.4 km) from Museum of Modern Art and 0.2 mi (0.4 km) from St. Patrick's Cathedral.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a sauna. This Beaux Arts hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite for lunch, dinner, or brunch at Clement Restaurant, a restaurant which specializes in American cuisine, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Cooked-to-order breakfasts are available for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. This hotel has 5 meeting rooms available for events.
Make yourself at home in one of the 233 guestrooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.
施施2022.12.02
Just outside the window is the hotel outdoor machine, the view is very bad
Midtown West | 1.58km from Jonathan L. Glashow, MD
A stay at New York Hilton Midtown places you in the heart of New York, within a 5-minute walk of 5th Avenue and Broadway. This 4-star hotel is 0.3 mi (0.4 km) from Central Park and 0.4 mi (0.6 km) from St. Patrick's Cathedral.
Take advantage of recreation opportunities such as a 24-hour health club, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a hair salon, and wedding services.
Enjoy American cuisine at Herb N Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in New York? This hotel has facilities measuring 150000 square feet (13935 square meters), including a conference center.
Make yourself at home in one of the 1878 guestrooms featuring MP3 docking stations and LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
OOlgaR2024.08.09
The location is nice, close to Times Square. The hotel is clean, as other Hilton hotels. Breakfasts are good too, with very pleasant service. But there are some things that left that bitter feeling after my stay that I would like to share.
1. Destination charge. This is the second Hilton hotel in New York I have stayed at, and both charged additional USD35 for so-called destination fee per night. As the receptionist said, it’s MANDATORY. This 35 dollars are charged per day and the guest must use it the same day, they don’t even accumulate. How do you spend it? In the hotel restaurant or bar. What can you buy with it? Three bottles of drinking water, or two cans of beer…. Why am I forced to spend my money on the things that I don’t need and that are so overpriced? You already charged me for the room, and I happily paid for it.
2. The hotel page here shows a picture of “swimming”. It’s a rooftop swimming pool. I was excited to have a chance to spend some time in the pool. The reception said there was none. Please remove the picture from the page, as it is misleading.
3. There is no tea or coffee in the room. That’s the amenity available in every hotel, even the cheap ones. But when we called the service, they said: no, we don’t offer coffee or tea. But they did bring us a kettle:) I can see that it’s not listed in the available amenities here, but I didn’t even expect that. It’s such a little thing that makes your guest’s stay more comfortable.
Anyways, it was quite a pleasant stay despite these unpleasant details. Thank you.
Times Square | 2.06km from Jonathan L. Glashow, MD
A stay at Motto By Hilton New York City Times Square places you in the heart of New York, steps from Times Square and Broadway. This upscale hotel is 0.2 mi (0.4 km) from Rockefeller Center and 0.7 mi (1.1 km) from Central Park.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless internet access.
Enjoy a satisfying meal at The Alderman serving guests of Motto By Hilton New York City Times Square. Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-in, a 24-hour front desk, and an elevator.
Stay in one of 400 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include laptop-compatible safes and blackout drapes/curtains, as well as phones with free local calls.
GGuest User2024.02.01
I just stayed at the Motto in Times Square for the weekend, and had a great experience. First, let me say that I was born and raised in NYC (I live about 30 miles north of NYC now), so I know the NYC area very well, and it was such a joy to experience the city as a ”tourist” for the weekend. The hotel is in a great location near Times Square, where access to public transportation is very easy, as well as to restaurants, and Broadway shows. The hotel is very efficient and modern. The rooms are cozy, and very comfortable. The service is excellent, and the breakfast menu is delicious. I very much enjoyed my stay at the Motto in Times Square.
Excellent
208 reviews
4.3/5
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₹ 12,588
per night
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Times Square | 2.12km from Jonathan L. Glashow, MD
With a stay at The Times Square EDITION, you'll be centrally located in New York, steps from Times Square and Broadway. This 5-star hotel is 0.4 mi (0.7 km) from Rockefeller Center and 0.5 mi (0.8 km) from Radio City Music Hall.
Be sure to enjoy recreational amenities, including a nightclub, a 24-hour fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Grab a bite at Paradise Club, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services.
Make yourself at home in one of the 452 guestrooms featuring minibars and flat-screen televisions. Your pillowtop bed comes with down comforters. Complimentary wired Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers.
GGuest User2023.02.27
The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They
Times Square | 2.14km from Jonathan L. Glashow, MD
Daily Mandatory Destination Charge includes: Premium guest internet access; daily $10 food and beverage credit for use in all hotel outlets (Market excluded); City Bike rentals for two; daily $25 parking credit.
Tempo Times Square is located steps from world-famous theaters, restaurants and shops. Central Park, Radio City Music Hall, Rockefeller Center, and much more are just minutes from the hotel. Grab a drink at our Outdoor Terrace while overlooking the heart of the city or sit down to enjoy the views from our full-service restaurant. Thoughtfully designed, uplifting, and within reach, Tempo empowers guests to maintain their momentum. No matter how you travel, we are here to help you keep your pace.
CCindy2024.09.22
Safe, clean hotel for female solo travelers. Early check-in with additional price, but the front desk helped me get a room upgrade with check-in. Awesome hotel, although rooms are small like any other hotel in NY. Only downside was not a lot of food options in the hotel, food wasn't great and was overpriced.
Times Square | 2.27km from Jonathan L. Glashow, MD
A stay at New York Marriott Marquis places you in the heart of New York, steps from Broadway and Times Square. This 4.5-star hotel is 0.4 mi (0.7 km) from Rockefeller Center and 0.7 mi (1.1 km) from Empire State Building.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a hair salon, and wedding services.
Enjoy American cuisine at The View Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in New York? This hotel has facilities measuring 124755 square feet (11590 square meters), including a conference center.
Stay in one of 1966 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers.
GGuest User2024.08.05
We always stay at Marriott, although I rarely use my Bonvoy membership. I always book our hotel through trip.com. The fridge had a bottle of Coke that had been drank by the previous guest. The hair dryer bag is dusty.
Everything else looks good. They provide free water during check-in and a raincoat in case of rain.
The breakfast seems decent for the price.
Times Square | 2.55km from Jonathan L. Glashow, MD
With a stay at The Westin New York at Times Square, you'll be centrally located in New York, within a 5-minute walk of Times Square and Broadway. This 4.5-star hotel is 0.5 mi (0.9 km) from Madison Square Garden and 0.7 mi (1.1 km) from Rockefeller Center.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands, wedding services, and a television in a common area.
Satisfy your appetite for lunch or dinner at Foundry Bar, a bar/lounge which specializes in American cuisine, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New York? This hotel has facilities measuring 27756 square feet (2579 square meters), including conference space. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 873 guestrooms featuring iPod docking stations. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2024.04.15
Customer service specially at the reception desk was very poor - they would never say please or Thankyou. If you ask a question it’s too much trouble or work for them.
Overall experience was good but customer service is something that you need to take as a grain of salt when you visit /stay here
Times Square | 2.75km from Jonathan L. Glashow, MD
* Please note we are a self check in homestay. You will receive check in instruction in your email in the morning of your check in day. Please check your email to find passcode.
In the centre of New York, located within a short distance of Times Square and Bryant Park, Little Manhattan Lodge offers free WiFi, air conditioning and household amenities such as a fridge and kettle. This hostel style lodge is 2 blocks away from most major subway lines. Fully renovated apartment in west midtown Manhattan with private bathroom. Large windows with tons of light. 9 min walk to Time Square. Close to every major subway lines and port authority bus station. One block away from famous broadway theaters and two blocks to restaurant row. Designer furnished lounge. Digital door lock. Premium mattress. 1Gbps free wifi. Dedicated work space. Ergonomic chair. Full size body mirror. Clean linen, towels and shampoo provided. Shared living room with other guests. Checkin guide will be sent in email 1 day prior to your arrival.
GGuest User2024.08.26
The location is not far away from Times Square (around 10 min walk), with kitchen, hot water (self boiled, which is not often in NYC hotels as they do not often offer kettle). A large refrigerator is offered, the host replies message promptly and all the check-in instructions are clear. The only thing that I think could be better is that I chose to stay at the ground floor, which still left some decoration smell. I think it could be better to choose to stay at the second floor with easy access to the kitchen. Recommended to stay at it at NYC since the price is fair!
Times Square | 2.79km from Jonathan L. Glashow, MD
A stay at Pod Times Square places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. This hotel is 0.7 mi (1.1 km) from Madison Square Garden and 0.5 mi (0.8 km) from Jacob K. Javits Convention Center.
Take in the views from a terrace and make use of amenities such as concierge services and discounted use of a nearby fitness facility.
Enjoy a satisfying meal at Serafina in the Sky serving guests of Pod Times Square. Wrap up your day with a drink at the bar/lounge.
Featured amenities include express check-out, a 24-hour front desk, and an elevator.
Stay in one of 665 guestrooms featuring flat-screen televisions. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
HHolmesJohn2024.04.10
The hotel is more like a hostel. Very small rooms small double bed or bunk beds because you will not fit two single beds in the room. Shower very good.
No tea or coffee making facilities in the room. Yes tv. No breakfast included. You have to go to a nearby cafe to get a proper meal. You can get various coffee and tea bagels scones continental style breakfast in the bar area in the POD. For 4 nights accommodation only Thursday to Sunday cost app 1200.00 euro per room.
Times Square | 2.85km from Jonathan L. Glashow, MD
A stay at Element New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. This hotel is 0.4 mi (0.6 km) from Madison Square Garden and 0.6 mi (0.9 km) from 5th Avenue.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Grab a bite from the grocery/convenience store serving guests of Element New York Times Square West. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events.
Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.
GGuest User2022.06.07
Pros - Location was great on W39th between 8th & 9th so very central and near lots of bars and restaurants in Times Square. We were able to walk everywhere from our hotel, including Central Park, which is approx 30 min walk. - We found the bed very comfy and enjoyed having the fridge to keep our water cold during the day - The staff were friendly and helpful with booking a car to bring us to the airport and we were welcomed warmly to the hotel. The cleaning staff were also extremely friendly and always smiling, which is always a good sign in my opinion. Cons - Our bedroom door was very stiff to the extent that we thought we were locked in and stuck in the room after the first night and needed to call reception to help us out. The door would be a bit of a safety hazard if there was an emergency and the engineer who helped us did not seem too concerned with the reported issue. - The breakfast was very busy and difficult to get a table to sit at. There was a good choice with bagels / cooked food / yoghurt / cereals and tea / coffee but the food itself was cheap and we decided not to avail of it after the first morning. Coffee was good though! - The floor in our room wasn’t very clean and was sticky even after cleaning. Our socks were filthy if we didn’t wear shoes around the room. - The room was expensive but in-line with New York prices. We chose this as a slightly more expensive hotel due to the breakfast included but we didn’t end up availing of the breakfast due to it not meeting our expectations, which was a bit disappointing.
Very Good
76 reviews
4.1/5
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Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.5/5
Excellent
GGaryNYHKThe hotel is located in the second last stop in the southwest tip of Brooklyn, so it is far away from downtown Brooklyn and Manhattan. It’s certainly not a neighbourhood hotel, but one for international travellers mostly, given the quality of the international brand Intercontinental Hotel Group (IHG). It’s worth staying if one can get a good deal/price. Otherwise, one should simply choose the similar IHG hotel in Manhattan…
KKitrynThis hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!
MMd HumayunDuring my week-long stay at Hi New York hostel from December 14th to 21st, I found the overall experience to be quite enjoyable. The check-in process was seamless, thanks to the ever-present front desk staff who were helpful and efficient, ensuring a smooth start to my stay
The proximity of the canteen and cafeteria next to the reception area added to the convenience. The cafeteria offered a delightful selection of freshly baked goods and various beverages, making it a pleasant spot to unwind.
While I explored nearby Bodegas for budget-friendly groceries, the hostel's public kitchen became my go-to for preparing breakfast and dinner. Although the communal kitchen occasionally suffered from post-use neglect, the dedicated hostel staff ensured it remained clean and well-equipped.
The cleanliness of the shared facilities extended to the toilets, which were consistently well-maintained and stocked with amenities. This attention to hygiene contributed significantly to a positive overall experience.
Despite booking a bed in a 12-bed room, I was pleasantly surprised by the spaciousness and the daily cleaning routine carried out by the diligent hostel staff.
Adding to the positive experience, the Hi New York hostel's location proved to be exceptionally convenient for exploring major destinations. The hostel's close proximity to a subway station, just a 2-minute walk away, made traveling around the city a breeze. This accessibility enhanced the overall convenience of my stay, allowing me to easily reach and explore various attractions without any hassle. The strategic location near the subway station was undoubtedly a valuable asset for anyone looking to make the most of their time in the city.
In essence, Hi New York hostel provided a comfortable and budget-friendly accommodation option with its friendly staff, convenient amenities, and well-maintained communal spaces. My stay was marked by a harmonious balance of affordability and quality service.
帅帅哥NomadLocation is good if you want to stay close to Times Square. Their fridge was not working but they immediately send one when I complained. Elevator is okay, doesn’t bounce.
BBINBINExcept for an extra charge of $ 49 per person per day of the resort fee, this is not acceptable, and I hope to cancel it.
Good location, same building with park central. Manhattan club
Newly renovated, but the toilet and bathroom in the room are too small, only half the size of the Manhattan club
Breakfast was generous and dinner was negligible,
Opposite diagonally is Carnegie Hall, the subway station is right out, walk 10 minutes to times square 5 minutes to central park
15 minutes by subway to Wall Street,
If you can cancel the resort fee. I will book this hotel every time I go
Otherwise, I would still choose Manhattan club
GGuest UserThe room was quite clean and cozy. The location of the hotel is very convenient. You will be able to reach all the major sights in Manhattan easily on foot or by subway (several stations within a 2 minute walk from the hotel). The room had a kitchen with a large refrigerator and necessary cookware. Accommodation for a longer stay. At our request they brought a hot plate (electric) for cooking in the room. There was a coffee making kit, sugar, creamer, small coffee maker. Unfortunately, there was no kettle. We were not disturbed with room cleaning.
Breakfasts were excellent. You can choose what you like: 2 kinds of porridge, sausages or bacon, omelettes, cutlets, pancakes, waffles, muffins, bagels, granola, fruit (apples, bananas, pineapples, melon), spinach. Of the beverages there were 2 kinds of juices, coffee, tea, hot chocolate. Also milk and cream for coffee, jams, honey, portion butter, maple syrup, chocolate for waffles.
There were three of us but the shower set was for one person, extra bedding was not full. There were no toothbrush cups.
We arrived at the hotel early to inquire about early check in and a view room. We were asked to wait 2 hours before check-in time as the high floor room was not ready. But when we arrived on time, the room was still not ready, we were given a room on the 5th floor.
The light in the room is not very convenient. You can't turn on the light locally in the living area, 3 lights in the kitchen above the table, the general light and in the hallway are burning at the same time.
GGuest UserI thought the room was very large (compared to some tiny NYC rooms I’ve stayed) I appreciated the view from the room and the bar. I did not notice sound in my room despite being right in the center of action in Times Square. If you like being close to tons of people (I do) then this is a great spot. If you prefer a quiet spot, be aware of the proximity to all of the people. Based on the other reviews, I double checked my bill. The credit for food was not correct. They were helpful and fixed it after I asked. The patty melt was delicious! Overall I would stay again, but was just a little annoyed that I had to request that the bill be corrected. The room was clean and comfortable.
MmelI really like the Sheraton Hotel, this place is really very satisfying, highly recommend for a relaxing holiday, the service is quite good and friendly and very clean, and complete equipment will not disappoint
AAshley NicoleThe hotel is in an excellent location. It’s very easy to get around by walking or hopping on the metro. The hotel staff were very kind and helpful, but the hotel itself is in need of renovations (as other reviews have stated). If the hotel were to make those renovations I would stay again.
MMisti WallerWe get there at 10:00am - We knew we couldnt check in but asked anyway. Lady on Thurs 9/28 told me we couldnt yet and gave us bag tags to hold our bags for us. Very nice and pleasant. We then return to the hotel at 9pm to finally check in. We had a great day seeing the city. We are then told that the room I booked was over sold and they can not provide me with a King that I purchased but a double. This was the manager - She discounted the bill and $54 and told me they would make sure we were accommodated tomorrow. The room we were put it was the size of a walk in closet with a bed with a window unit that water dropped on all night making a loud noise with every drop. It also had a broken shelf above the sink so you literally had no where to put anything. It was horrible and honestly a $54 discount was not nearly enough.
Friday at 9am we come down turn in the room keys and explain to yet a third person....she understands and says I see notes here and we have a king room for you. I asked if we could go ahead and get the room number but she said no not yet we have to wait for the people to check out. We check our bags with tags and leave them at the desk again. We then spend another wonderful day exploring the city. We return around 9pm again and another person is working and has absolutely no idea of anything that was supposed to be done for us. I asked for any other room then the one we were in first and they had a queen room available. I took it after being so tired. The lady gave me the managers email and said he would speak to her for us. I will be reaching out but now that we checked out sat morning I dont believe we will be compensated for this terrible lack of communication. We never even got to unpack our bags.
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How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.