SpringHill Suites by Marriott Hotels in New York

Room was very small - smallest I've been in in a hotel, so for a one night stay, it was fine although there was a closet to store a suitcase in if I needed to. Bathroom was super small as well. Due to the size of the room, the foot of the bed was literally inches away from the bathroom. Additionally, the room came with a mini fridge but no microwave. There was a small couch with a pull out table to eat on facing the TV which was on the wall. Overall the room was clean and comfortable with decent lighting. Breakfast offerings is mainly for a typical diet, special diet offerings are very minimal.

The staff provided bright service, and there was a little problem during the stay, but they upgraded the room saying it was the hotel's fault! The service was so good and the location was not bad, so I was satisfied with the hotel! And most of all, the hotel where the people who stayed happily greeted me every time they met👍🏻 It was so nice. The view was great, so I want to stay again next time!

Perhaps it is in the center of the universe that every inch of land is very expensive. The hotel lobby is very small, and the room configuration is similar to that of a domestic Samsung hotel, but it is very clean and very new. The location is next to the Empire State Building in the central district, and it is very convenient to go everywhere.

Minimalist breakfast. Because I had to leave for Chicago for two days in the middle of the road, I was able to leave my luggage here after I had a feeling of trying and talking with the front desk. I agreed very quickly. So I decided to live here after I returned to New York from Chicago.

The room is quite large in New York at the same price. Generally speaking, it is very clean, only some long-term water stains on the bathroom table. The breakfast is quite satisfactory. The location is close to Union Square, and the night is quieter than the Chelsea area where I lived before. There is Good Morning Paris Bakery and a light food shop on the street next to it. Overall, more than expected, recommended!

We recently stayed for 4 nights in a room with 2 queen beds (3 adults). Beds were very comfortable, room was small with just one tiny narrow wardrobe which didn’t even fit our 3 winter coats so be prepared to live out of the suitcase. Bathroom has a large shower , toilet and tiny sink which is sufficient. Room has a modern look. There is also a fridge which is very handy . The coffee/ tea maker (kettle) is useless (bag coffee is horrible) but you can help yourself to coffee and tea all day downstairs in the restaurant area. Breakfast had loads to choose from but restaurant is tiny for the amount of people so it’s a struggle to get seated at times. You can take your breakfast into your room though . Hot chocolate with cream and all sort of toppings is on offer in the the evening, a great treat after long cold day . You can order food into the hotel in the evening is you do t fancy eating burgers and fries every day 😄 Hotel is lovely and clean but located in a very rough area so walking to the station is an eye opener. Staff are very nice and helpful. It’s a short walk to underground station with easy access to Manhattan etc.. the hotel is a good value for money . Uber to JFK is only around 55 dollars and it’s worth taking as travel by underground is long and for 3 people the cost works out almost the same . We were satisfied with our stay at this hotel

We are elite Bonvoy members. My family and I had booked a reservation via the Marriot app with the check-in date a day prior to our arrival. This detail was noted in the reservation. We were traveling from Hawaii thus wanted to be able to immediately check into our room as opposed to waiting another 9 hours until the 4pm check-in time. We would be arriving 7am, but felt it was worth the cost to book an extra night to be able to rest following a brutally long travel day. Again, this was noted in the reservation. Our flight was delayed 3 hours. So now, after 12-13 hours of flying, an hour ride into the city from JFK we arrive to check-in. The woman at the desk stated they canceled our reservation as a “no show”. We commented on the note regarding the 7am check-in, she stated she does not see it. Stated they were sold out, there were no rooms, did not offer to assist in us finding another room in the same Marriot family, did not offer us assistance in anyway. Simply reiterated ”the problem is not on our end” when in fact it was as we again, noted a late/early morning arrival in our reservation. We asked to speak with the manager, this female staff left and came back saying “the manager said we can’t do anything, there aren’t rooms and the manager is currently in a meeting”. So with a restless 3 year-old and another crying child we were abandoned from any kind assistance when the hotel erroneously canceled our reservation. We used our phones to frantically look for another option with my husband even walking around the block to ask the neighboring hotels if they had available rooms. The ONLY help was this staff member giving us a phone number to Marriot’s reservation line after 30minutes of us still desperately trying to find a place to stay as the only openings at this point were hotels in New Jersey. When my husband called the number the person on the other line confirmed the note stating a 7am check-in, that our reservation was still active in their system so was unsure why we were not allowed to check-in. The reservation team tried to help as best they could do, which at that time was to refund the points used (which still has yet to occur 2 weeks later). After refreshing and constantly trying different online sites, I was able to book a last minute reservation at the Hampton Inn 6 blocks away. So we left. There was no effort in apologizing for their mistake, no assistance in even calling a cab for us to get to our next destination. I am shocked that the staff did not offer to assist in finding us another hotel in the Marriot family, provide transportation to our next hotel, or even a friendly glance while we were falling apart in their lobby. The mistreatment continued as I found I was then billed $84.97 from Springhill Suites 2 days AFTER our initial check-in date, 2 days after the hotel essentially left us stranded due to their mistake. So not only did they cancel our reservation, were terribly cruel to a family with young kids, but placed