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As per the other reviews we encountered the same problems with booking. As we were moving from Brisbane to Melbourne we only booked accommodation on the road as we felt like stopping, if I’d read these other reviews before booking I may have reconsidered! Yes these apartments are sublet so there’s no reception on site so checking in or any problems have to be phoned to their hotline. But once we got all the checkin details we needed (3 phone calls later) we checked in and got settled. The apartment was lovely, spacious and self contained so we could get a load of washing done and could’ve cooked food if we wanted. So as far as the room itself we were more than satisfied for the price. But they do need to either sort out these obvious problems or clearly advertise to customers exactly what they are getting. I also agree with the complaints about the car parking, it involved more than one phone call to book, pay for, get the access code and drive around to find a non resident car space. It’s a shame the process is such a headache as the apartments are nice. I would stay here again but be warned of the muck around that comes with it.

For a hostel, the Newcastle Beach YHA is a great value for money. Location is perfect, 5 minute walk to the beach, right off the light rail from the train station and overall quiet (minus weekends). The vintage home has great curb appeal and is in overall good condition inside. The stained glass windows, deep couches and foyer/staircase are very comfortable to relax in. Kitchen is a little tired but overall in good condition and well stocked. Laundry worked well too and powder is available for sale. The bedrooms can get really warm and stuffy, even with the window open. And with no air con, summer would be hot here. Good storage with outlets in the rooms but the bed squeak and move around a lot of both bunks are filled. WiFi works well in the common space too. And the hostel has activities during the week, like a free sausage sizzle, which was fun. My only quibble was how well the WHV kids living there cleaned the place. Watching a few of them while eating or cooking, it seemed like a quick touch and go job. Kitchen doesn’t seem to be cleaned out regularly as I could smell rotting food regularly in the fridge. Would recommend it and would stay again, but if you want quieter atmosphere, don’t go on weekends.

We have stayed at the Grand many times and have always loved it for its history, architectural style, and cleanliness. We were greatly disappointed by our last stay, to find the attention to detail was lacking and the room (Grand room 7) was in a state of disrepair. The bathroom had broken towel rails and moldy tiles, missing stonework from the fireplace, random scruffy miss-matched furniture, a grubby ironing board in the poorly built wardrobe, the pillows were thin and lumpy. The accommodation is not at the high standard it once was and it's sad to see the once smart and stylish decor has deteriorated. Also, be aware, the website advertises on-street parking, however, this part of town is very busy and it's tricky to find a park in the street or the parking station across the road, which charges $40 for 1 overnight stay. This hotel is in an excellent location and is close to the beach, cafes, and CBD. There are lovely views of the Cathedral from the corner balcony and you can hear the sea at night. I hope the hotel management will take the time to repair the damage in the rooms and give the place a good scrub and replace some of the out-of-place furniture. We love this place but would hesitate to stay again based on our last experience. Currently, it does not meet the standard expected for 4-star accommodation, and at $179 per night, it was very disappointing.

Those staff who have good will still remember you when you stay next time. Great location, close to restaurants, CBD, businesses and government. There are several restaurants in their alliance, which is convenient when holding business lunch or dinner.

Great location, easy remote operated check in service. Communal area presented well. The lift worked to go upwards from ground to level one, but it wasn’t functioning when we left (downwards function from level one to ground). Room 1 - upon entering had a horrible dirty shoe smell. It has a major shower drainage problem where the fall of the shower floor runs into the room, possibly over time water on the carpet is causing the constant smell. The hand basin drain was also blocked. The renovation was modern, however the wear and tear is now evident. Could do with a bond clean and some maintenance. The ratings could improve easily if maintenance and cleanliness were addressed because the service and location are great.

After a tiring day of touring and driving, my husband and I were exhausted and ready to check into our hotel, only to find out we accidentally booked it the day before. We were warmly greeted by Jane, who immediately went to work to change things and get us a room. Jane was not only adorable, but super friendly, happy and it was obvious she loves her job and the people she works with. She showed us to our room which was even nicer in person than the pictures. Would HIGHLY recommend this hotel.

Extremely disappointed with the internet service. It was simply pathetic. 2-3 mps when you’re lucky is a painful reminder of how complacent Australian hotel management is towards its customers. In no other country I’ve been to has service been as poor, even in some 3rd world locations, that leave us way behind. Arrived early, unable to check in (as expected), but the promised phone call to let us know the room was ready didn’t happen. Not sure why offers are made when there doesn’t seem to be any intention to deliver. Otherwise a good hotel, in a good location; near the beach, with plenty of good food and coffee venues nearby.

Quite a nice old hotel that's been refurbished. Rooms are clean and nice- beds a bit too close together in a twin room, there's a fridge and coffee/tea making facilities. Lots of power points. Lighting could be better. We were there Easter Sunday and there was an all day rave until 10pm- the walls were shaking it was so loud! Shame it was doof doof music and not some decent stuff or we'd have joined in! The corridors are adorned with old photos/prints which is a nice touch. I liked the place a lot. Comfy bed, nice rooms. Good location.