Top 5-Star Hotels in Newcastle

The service from all employees was 5 star. All friendly and smiling nothing was too much trouble. The rooms were as you would expect for a QT Hotel and delivered a luxurious experience. There was no top sheet on the bed - which I found a bit odd - but each to their own. I stayed in room 211 and the only issue was a strong sewerage like smell when entering the room - but this dissipated after 5-10min in the room - but it happened each time I entered the room

First time at a Crystalbrook hotel. It was a pleasant experience. Rooms are really spacious with nice modern decor/retro design touches. Bed was ok, pretty firm. Room entry is a bit of a wasted space around closet area, probably could have been better utilised. Bathroom was well equipped, probably could have been bigger based on wasted entry area. The hotel has a rather sombre vibe so a bit vanilla in that respect. Restaurant not open Sunday eves so couldn't try. Bar on top level has pretty good views but a bit disjointed between nice bar and seating area in a seperate room. Didn't get a buzzy feeling there. Location was ok, bit out of central CBD but close enough to Darby St eateries so had my Sunday dinner there. Opposite Civic Park and close to waterfront. Loved the ”no plastic bottle” and refillable water stations for an eco friendly experience.

Awesome accommodation, amazing and compassionate staff (especially Demi). The rooms are always clean. There can be better rooms for the same price/cheaper elsewhere but I always prioritise The Lucky when booking as they always look after us. Additional bonus, they have a lift for accessibility.

Extremely disappointed with the internet service. It was simply pathetic. 2-3 mps when you’re lucky is a painful reminder of how complacent Australian hotel management is towards its customers. In no other country I’ve been to has service been as poor, even in some 3rd world locations, that leave us way behind. Arrived early, unable to check in (as expected), but the promised phone call to let us know the room was ready didn’t happen. Not sure why offers are made when there doesn’t seem to be any intention to deliver. Otherwise a good hotel, in a good location; near the beach, with plenty of good food and coffee venues nearby.

I'll start by saying, Thank you Rydges Newcastle - we enjoyed our stay so much. We booked 3 nights stay over the long weekend and despite having some hiccup in the room booking (which was sorted swiftly) - we loved our stay. Rooms were clean, comfortable bed and pillows. Our room overlooked the harbour and had a good view. Housekeeping service was prompt. Buffet breakfast was good though I was a little disappointed I couldn't get the pancake machine working and hence missed out on my favourite breakfast - pancake :( Our biggest disappointment was the TV - we had two in the room but neither could be used to cast from our mobile devices (Android, or iOS). It was disappointing because we can only watch free to air channels or pay a premium price for movies (around $35) - I hope this will improve in future as most hotels allows casting. The hotel had everything we needed for a comfortable stay. Things that can be improved: - Sofa bed - not very comfortable for sleeping. The blanket had dusty smell. - Pool - not heated and no shade. - Place food labels on breakfast buffet - it helps people like me to pick the right food (I don't eat beef)- example beef sausage vs chicken sausage. - Lid for take away coffee - Update Wharf Bar drink menu in the hotel website. Staff were busy but friendly. The hotel is within walking distance to many good restaurants along the waterfront. We also enjoyed the cocktail, beer and coffee from Wharf Bar. We are already looking to book our next stay here.

We have stayed at the Grand many times and have always loved it for its history, architectural style, and cleanliness. We were greatly disappointed by our last stay, to find the attention to detail was lacking and the room (Grand room 7) was in a state of disrepair. The bathroom had broken towel rails and moldy tiles, missing stonework from the fireplace, random scruffy miss-matched furniture, a grubby ironing board in the poorly built wardrobe, the pillows were thin and lumpy. The accommodation is not at the high standard it once was and it's sad to see the once smart and stylish decor has deteriorated. Also, be aware, the website advertises on-street parking, however, this part of town is very busy and it's tricky to find a park in the street or the parking station across the road, which charges $40 for 1 overnight stay. This hotel is in an excellent location and is close to the beach, cafes, and CBD. There are lovely views of the Cathedral from the corner balcony and you can hear the sea at night. I hope the hotel management will take the time to repair the damage in the rooms and give the place a good scrub and replace some of the out-of-place furniture. We love this place but would hesitate to stay again based on our last experience. Currently, it does not meet the standard expected for 4-star accommodation, and at $179 per night, it was very disappointing.

Those staff who have good will still remember you when you stay next time. Great location, close to restaurants, CBD, businesses and government. There are several restaurants in their alliance, which is convenient when holding business lunch or dinner.

Great location, easy remote operated check in service. Communal area presented well. The lift worked to go upwards from ground to level one, but it wasn’t functioning when we left (downwards function from level one to ground). Room 1 - upon entering had a horrible dirty shoe smell. It has a major shower drainage problem where the fall of the shower floor runs into the room, possibly over time water on the carpet is causing the constant smell. The hand basin drain was also blocked. The renovation was modern, however the wear and tear is now evident. Could do with a bond clean and some maintenance. The ratings could improve easily if maintenance and cleanliness were addressed because the service and location are great.

As per the other reviews we encountered the same problems with booking. As we were moving from Brisbane to Melbourne we only booked accommodation on the road as we felt like stopping, if I’d read these other reviews before booking I may have reconsidered! Yes these apartments are sublet so there’s no reception on site so checking in or any problems have to be phoned to their hotline. But once we got all the checkin details we needed (3 phone calls later) we checked in and got settled. The apartment was lovely, spacious and self contained so we could get a load of washing done and could’ve cooked food if we wanted. So as far as the room itself we were more than satisfied for the price. But they do need to either sort out these obvious problems or clearly advertise to customers exactly what they are getting. I also agree with the complaints about the car parking, it involved more than one phone call to book, pay for, get the access code and drive around to find a non resident car space. It’s a shame the process is such a headache as the apartments are nice. I would stay here again but be warned of the muck around that comes with it.

When you stay at Nautilos Apartments in Newcastle, you'll be near the beach, within a 15-minute drive of Newcastle Beach and John Hunter Hospital. This hotel is 9.6 mi (15.4 km) from Lake Macquarie and 0.1 mi (0.1 km) from Foreshore Footpath.Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.At Nautilos Apartments, enjoy a satisfying meal at the restaurant.A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Make yourself at home in one of the 2 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.