EasyHotel Newcastle Reviews
EasyHotel Newcastle
Proctor House, 23-29 Side, Newcastle, NE1 3JL, United KingdomView Hotel Details
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EasyHotel Newcastle Guest Reviews
4/5
Very Good
240 review
Verified reviewsLocation4.3
Amenities3.6
Service3.9
Cleanliness4.0
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All reviews(240)
Positive reviews(224)
Reviews with photos/video(33)
Awesome stay(58)
Clean and tidy(32)
Convenient location(24)
Great value for money(23)
Amenities lacking(14)
Easy to get around(11)
Comfortable bed(8)
Close to train station(8)
Negative reviews(16)
Twilight Lee
Accessible Double Room No Window
Stayed in Jun 2024
Solo travelers
4 review
Very Good
Posted on Jun 8, 2024
Great location, close to the riverside and also the train station.
The Hotel’s room generally is alright, the cleanliness is ok, the pillows absolutely fine for me. The only problem is the huge noise made by the air conditioning during using period.
Response from Property: Dear Twilight Lee,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We are very sorry for the noise made by the air conditioning, we will pass your comments to our Maintenance Supervisor to investigate it. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
Anonymous User
Double Room No Window
Stayed in May 2024
Solo travelers
1 review
Very Good
Posted on Jun 3, 2024
Close to quayside. I booked a no window room but there was a window actually. The curtain was so dirty.
It’s good for a night stay.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. A dirty room is not acceptable, and this is not the standard that we normally offer. Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe. Kind regards, easyHotel Newcastle Team
Caroline
Double Room With Window
Stayed in Mar 2024
Family
1 review
Great
Posted on Mar 27, 2024
We had a great stay, the price was awesome but next time I will go elsewhere cos I missed having a kettle! If you want a decent room at an amazing price I don't think you could do better
Response from Property: Dear Caroline, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work. In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests. Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. Also, do not hesitate to go the reception to ask for their recommendations for great local restaurants nearby. We hope to see you again soon in any one of our locations across Europe.easyHotel Newcastle Team
Patipan Prasongsup
Double Room With Window
Stayed in Aug 2024
Travel with friends
17 review
Posted on Aug 7, 2024
The only thing that I didn't like was the receptionist lied to me about the bathroom amenities.
Response from Property: Dear Patipan,Thank you very much for choosing us during your stay in Newcastle. Also, thank you for taking your time to leave us a review, it helps us to improve our services. We are very sorry to see that you didn't enjoy your stay with us. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room. We hope to see you again with us. Best regards,easyHotel Newcastle Team
Christina_x
Double Room With Window
Stayed in Jan 2024
Couples
2 review
Posted on Jan 16, 2024
The room was very clean and really great value for money except the fact that there was no heating at night which was a bit off. Overall I would stay at the hotel again because it was a good walk distance from the city center and the night attractions were close by for visiting. Would recommend!
6/7
Response from Property: Dear Guest User, Thank you very much for providing your feedback after your recent stay. We are very delighted to see that you had a great stay at our hotel, our team is proud to receive this great score and we see it as a big compliment for our hard work. Please accept our apologies if you experimented any issue with the heater. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team
Guest User
Double Room With Window
Stayed in Jan 2024
Solo travelers
5 review
Outstanding
Posted on Feb 23, 2024
good. But it took 5 pounds to store the baggage. I don’t think it is ok for a hotel to do this. It should be free.
Response from Property: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out.So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. We hope to see you again soon in any one of our locations across Europe.Kind regards,easyHotel Newcastle Team
Guest User
Double Room With Window
Stayed in Jun 2024
Solo travelers
3 review
Great
Posted on Jun 13, 2024
Hotel was clean and in a great location. Very basic facilities but good price. The staff were friendly and helpful. Just be aware that it is down a large hill from the train station
Response from Property: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
Guest User
Double Room With Window
Stayed in Jun 2024
Solo travelers
25 review
Posted on Jun 14, 2024
The price is not high but the cost-effectiveness is very low. You can stay in a much better hotel with just a little extra money, and booking is much more expensive than the same day's price. I despise this kind of business strategy! The room facilities are very simple, with almost nothing except the bed, and there is no cleaning service during the stay. Note that it is not far from the train station, but the hotel is located below a steep slope, and the actual feeling is much farther and more tiring than on the map. Also, for some reason, arriving at the room requires passing through four fire doors, all closed and pushed open one by one, which is not the case in any other hotel. If the target is not a bar by the Tyne River, it is really not recommended.
Response from Property: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are sorry to hear that you felt the price did not match the value you received. Our pricing structure is aligned with the local market considering various factors such as demand, occupancy and events happening in the city and we always strive to provide a fair and competitive pricing structure in line with competitors. We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can choose the room which fit with your needs. easyHotel’s objective is to become the hotel brand with the lowest carbon footprint in the market, therefore we are reducing our CO2 emissions by removing extra cleaning and frequent linen exchange. Nevertheless, our reception is open 24/7 where you can request free extra towels. When staying 6 nights or more, 1 free cleaning in the middle of your stay is included, and if additional cleaning is required, this is possible against a small extra charge.Regarding to the fire doors, following Health and Safety regulations, we must to ensure the safety for our customers and staff, this is why all the fire doors are located at the beginning and the end of each corridor in order to prevent the spread of fire in case of fire.Despite all above, we wish to see you again with us in the future. Best regards,easyHotel Newcastle Team
Ro88o
Twin Room With Window
Stayed in Sep 2024
Travel with friends
1 review
Very Good
Posted on Sep 7, 2024
Basic hotel but clean and in a good location in the city centre
Response from Property: Dear Ro88o,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
Guest User
Accessible Double Room No Window
Stayed in Apr 2024
Solo travelers
14 review
Posted on Apr 29, 2024
Horrible experience on this hotel, poor wi-fi and mobile signal and unfriendly staff on the reception! Avoid!
Response from Property: Dear Lucia,Thank you very much for choosing us during your stay in Newcastle. We are very sorry to hear that you didn't enjoy your stay with us and please accept our apologies for any issue we could caused. Unfortunately, there is an issue with the signal in our area and the engineers are working on it, it is not only at the hotel. The room you were allocated in was the room you booked, and unfortunately due to that issue, which is out of our hands, we cannot upgrade you into a different room type free of charge. Our reception is open 24 hours and always you can find one of our staff members happy to assist you with any issue. Best regards,easyHotel Newcastle Team
Ericka ONeill
Double Room With Window
Stayed in Oct 2023
Couples
1 review
Outstanding
Posted on Oct 25, 2023
Truthfully this was a panic-booking! After LNER cancelled every train moving southbound from Newcastle, I just chose the cheapest place I could find in the city I was stranded in. With easyHotel, check-in was super seamless even though we had to wait a little bit in queue. Receptionists were friendly and helpful, and walked us through check-in and check-out.
Arriving in our room, it was definitely cozy but it absolutely did the job for what we needed for the night! It was clean, bed was comfortable, there was television for entertainment, a table and a chair if you need them, toilet was spotless, and shower had wonderful water pressure. We were even allowed to order in food from Deliveroo at two separate occasions, which we thoroughly appreciated after a long and disappointing journey of cancelled trains and bitter weather.
We had a fun dinner in our room while watching rugby, it just made for such an enjoyable stay! We slept really well and got freshened up for a new day with no hassle at all. Check-out was, of course, seamless once again and once we got out of easyHotel in the daylight we came to appreciate the stunning scenery of Newcastle we were nestled in! The location was surprisingly so nice, and I couldn't have asked for a more perfect accidental stay to a new city. It definitely relieved so much of our tiredness and disappointment from the previous day.
Definitely a 10/10, would recommend you to stay in at easyHotel if you're planning a short trip or a cheap alternative ♡
Guest User
Twin Room With Window
Stayed in Jun 2024
Travel with friends
2 review
Posted on Jun 11, 2024
Window didn't shut properly. Heating didn't work. Doubled price of late check out.
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to our Maintenance Supervisor and we are actively working to resolve this issue in the room you stayed in. The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out. So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. You can find all the information about our extra services online and during your check in process. We hope to see you again soon in any one of our locations across Europe.Best regards,easyHotel Newcastle Team
Zhiqian
Double Room With Window
Stayed in Sep 2023
Solo travelers
1 review
Very Good
Posted on Sep 30, 2023
Very good location, although the air conditioning in the room was broken, the receptionist resolved it positively by taking an electric heater to me, which made for a warm night!
Guest User
Double Room No Window
Stayed in Jun 2024
Travel with friends
2 review
Posted on Jun 23, 2024
It was a good spaces room. Very empty but still good value for money.
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
Justyna
Double Room With Window
Stayed in Aug 2023
Couples
5 review
Very Good
Posted on Aug 20, 2023
The receptionist was very friendly and check-in was easy. The bed was really comfortable, the room was clean, had a hair dryer, a large mirror and a shower gel. Soundproofing was not great (we could hear everything that was going on on the corridor) but luckily other guests were not loud at night. The window blind was broken. Overall it was a good stay - a good location and a comfortable bed was all we needed.
