Proctor House, 23-29 Side, Newcastle, NE1 3JL, United KingdomView Hotel Details
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EasyHotel Newcastle Guest Reviews
4.1/5
Very Good
254 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities3.8
Service4.1
Cleanliness4.1
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All reviews(254)
Positive reviews(238)
Reviews with photos/video(37)
Awesome stay(46)
Clean and tidy(35)
Convenient location(28)
Great value for money(22)
Located downtown(19)
Easy to get around(13)
Average sound insulation(11)
Comfortable bed(9)
Negative reviews(16)
Guest User
Superior Double Room
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
Great location with only a couple of minutes to the riverside. A decent size room as well!
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Wing Nin
Accessible Double Room No Window
Stayed in Jan 2025
Solo travelers
1 review
3.0/5
Posted on Jan 18, 2025
Clean, friendly staff, good value for money. convenient and lively neighborhood.
Response from Property: Dear Wing Nin,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Guest User
Family Quad Room With Window
Stayed in Dec 2024
Travel with friends
2 review
3.0/5
Posted on Dec 17, 2024
Cheap box room, bit of a trek from the train station with 2 hyper kids, out of the way.
Response from Property: Dear Guest,Thank you very much for choosing us during your stay in Newcastle. Also, thank you for taking your time to leave us a review, it helps us to improve our services. We are very sorry to hear that your satisfaction was not good enough after your stay with us. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. Also, our reception is open 24 hours and always you can find there one of our staff members happy to assist you with any issue. We wish to see you again with us in the future. Best regards,easyHotel Newcastle Team
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YiLi
Accessible Double Room No Window
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 24, 2024
Good location
Response from Property: Dear YiLi,Thank you very much for providing this positive feedback. We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team
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Cedric
Double Room With Window
Stayed in Jan 2025
Couples
1 review
3.7/5
Posted on Jan 19, 2025
The bar near the hotel is pretty noise somehow at night, also the hotel guests next door have a dance party make it a nightmare for me a tired traveller wanted to have a good sleep.
Response from Property: Dear Cedric,Thank you for choosing to stay with us and for taking your time to leave us a review.Our easyHotels are always centrally located, often on the doorstep of many local attractions and venues.We are proud to be able to offer accommodation in these locations at a competitive price, although we understand that noise from outside can sometimes be a nuisance. Guests can speak with reception when you check in as we can try to allocate you a room in the quietest possible location.We hope to see you again soon in any one of our locations across Europe.Best regards,easyHotel Newcastle Team
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Natthamate
Double Room With Window
Stayed in Jan 2025
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Nice location and friendly staff.
Room starts to show its age and the shower head water pressure is weak.
Response from Property: Dear Natthamate,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Twilight Lee
Accessible Double Room No Window
Stayed in Jun 2024
Solo travelers
4 review
4.2/5
Very Good
Posted on Jun 8, 2024
Great location, close to the riverside and also the train station.
The Hotel’s room generally is alright, the cleanliness is ok, the pillows absolutely fine for me. The only problem is the huge noise made by the air conditioning during using period.
Response from Property: Dear Twilight Lee,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We are very sorry for the noise made by the air conditioning, we will pass your comments to our Maintenance Supervisor to investigate it. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Anonymous User
Double Room No Window
Stayed in May 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jun 3, 2024
Close to quayside. I booked a no window room but there was a window actually. The curtain was so dirty.
It’s good for a night stay.
Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking your time to leave us a review. A dirty room is not acceptable, and this is not the standard that we normally offer. Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe. Kind regards, easyHotel Newcastle Team
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Guest User
Accessible Double Room No Window
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Jan 16, 2025
Great central hotel, easy access and very clean. Great price and in a very good location to the town centre and transport links. Having stayed in other easy hotels, this was by far the nicest one.
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Semih
Family Quad Room With Window
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Location of the hotel is amazing. Walking distance to city centre. Room was really clean. Only bad point is you can hear street noise. There is a private car park 2 mins away from the hotel. Hotel road is not open to car traffic.
Response from Property: Dear Semih,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Kind regards,easyHotel Newcastle Team
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Caroline
Double Room With Window
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on Mar 27, 2024
We had a great stay, the price was awesome but next time I will go elsewhere cos I missed having a kettle! If you want a decent room at an amazing price I don't think you could do better
Response from Property: Dear Caroline, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work. In line with our value proposition, we focus all our efforts in providing a comfortable stay to all our guests. Although we do not provide coffee and tea facilities in our rooms, you can find a hot drinks machine and our vending machines providing soft drinks and snacks at reception. Also, do not hesitate to go the reception to ask for their recommendations for great local restaurants nearby. We hope to see you again soon in any one of our locations across Europe.easyHotel Newcastle Team
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Lewlewg87
Double Room With Window
Stayed in Dec 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Dec 12, 2024
Perfect for the price paid. Brilliant location, lovely old building
Response from Property: Dear Guest, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel. Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team
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Patipan Prasongsup
Double Room With Window
Stayed in Aug 2024
Travel with friends
17 review
1.0/5
Posted on Aug 7, 2024
The only thing that I didn't like was the receptionist lied to me about the bathroom amenities.
Response from Property: Dear Patipan,Thank you very much for choosing us during your stay in Newcastle. Also, thank you for taking your time to leave us a review, it helps us to improve our services. We are very sorry to see that you didn't enjoy your stay with us. During your booking process you can see all our different room types and their features (size, facilities, pictures) and you can book the room which fit with your needs. We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room. We hope to see you again with us. Best regards,easyHotel Newcastle Team
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Christina_x
Double Room With Window
Stayed in Jan 2024
Couples
2 review
3.7/5
Posted on Jan 16, 2024
The room was very clean and really great value for money except the fact that there was no heating at night which was a bit off. Overall I would stay at the hotel again because it was a good walk distance from the city center and the night attractions were close by for visiting. Would recommend!
6/7
Response from Property: Dear Guest User, Thank you very much for providing your feedback after your recent stay. We are very delighted to see that you had a great stay at our hotel, our team is proud to receive this great score and we see it as a big compliment for our hard work. Please accept our apologies if you experimented any issue with the heater. Our reception is open 24/7 and always you can find one of our staff members happy to help you with any issue.We look forward to welcoming you back to easyHotel soon.Kind regards,easyHotel Newcastle Team
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Guest User
Double Room With Window
Stayed in Jan 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Feb 23, 2024
good. But it took 5 pounds to store the baggage. I don’t think it is ok for a hotel to do this. It should be free.
Response from Property: Dear Guest User,Thank you for choosing to stay with us and for taking your time to leave us a review.The essential services we offer enable us to fulfil our brand promise to allow our guests to benefit from the best value for money by only paying for the services they wish to use. However, we do understand that some guests require additional services such as luggage storage, daily cleaning or an early/late check out.So as not to impact on the price of the room for guests who choose not to use these services, they are offered at a small additional cost. We hope to see you again soon in any one of our locations across Europe.Kind regards,easyHotel Newcastle Team