Gardiner House

We booked a Premier Room King, which advertised a "partial water view" on their website. It cost more than the city view (almost $1,000 a night), but I splurged for my husband's 60th birthday. As it turned out, all the rooms have city views, we were told upon arrival. I asked a few other employees, who agreed, and 1 said, "ya, this place pretty much lies to everyone about the rooms". All the rooms were nice enough, but way over-priced, but we were definitely ripped off.

Wow! We had breakfast at the Gardner house and it was simply delicious! Fluffy eggs, homemade croissants, fresh orange juice, good coffee, sausages, bacon, teas. The light is beautiful in the dining room in the morning, great views of the boats, and a very hospitable staff! We felt so welcome and comfortable. A great way to start your day! And did you know? There’s also an awesome Pilates class at 8 am!

The amenities are too simple! Windows are not clean with birds stickies outside which is never cleaned!

Lovely and comfortable room - clean, nice linens, nice bathroom, good blackout shades. Service was not in keeping with what I would expect for a high end hotel - they were kind but inefficient, housekeeping was loud, and staff were not particularly knowledgeable or helpful. It was also so loud on a Saturday night - from both the hotel restaurant and the restaurant next door - music went on well past midnight. Food at the restaurant was excellent, but maybe overpriced. Overall, not a good value for how much money we paid, but nice enough.

Expensive ,small portions, not ready for Prime time is how I would describe Flora at Gardiner house. Nice space, great view etc. As a Dutchman eating and paying for Dover Sole often $ 98 is a bit rich It not having the head on suggests frozen, I did not order it. Nice enough waitress did not know how to open a bottle of wine correctly and kept telling us to order entrees so she could put in the order .. we (3) ended up with 8 appetizer and 1 entree $ 266.- Including a mediocre Tuscan red ($78) from the non existing wine list ,5 red wines to choose from, no vintages from a 8x11 sheet of paper. When I inquired about a winelist I was told " that is it " Steak tartar ($22) was a 6oz round of fresh meat nicely seasoned but ground too fine. Croguetas (3 for $18) nice but at that price I expect more. Sardines (2 for $18) were previously frozen and therefore mushy. Mgr came to meet with his friends at 2 tables, did not pay any attention to other guests and or inquired about quality and or service with anyone else I know it's new, I know there is still some issues with staff but if you think you can charge these prices you need to have some professionals working, a decent winelist etc.

eautiful hotel that falls short. The rooms are lovely and the hotel is in a great location but the service is really lacking. Very disappointing given what we paid and the rave reviews and hype online. They seem to care much more about their restaurant and bar guests than they do about their hotel guests. When we arrived we weren’t greeted anyone (no valet, no doorman, no one at the front desk). The room was not as described and it took forever to get the manager to call back. She ultimately remedied the situation but it was still very frustrating. We also stayed over on a Saturday night - bad idea! We couldn’t sleep because there was loud music blaring from the posh bar on the 2nd floor until 1 am. We won’t be back for a long time.