Doxford Hall Hotel and Spa

The environment of the hotel is good. Friendly staff but the room is dated and the cleanliness is not as good as we expected. The location is quite inconvenient you must drive wherever you want to go. And the road condition is very bad nearby potholes everywhere so I damaged my tyre.

Beautiful hotel that can be recommended. Excellent food; beautifully cooked and presented. However, we were there for 5 nights and the menu didn’t change. We ate in 2 evenings and elsewhere in the area on the other nights. Staff were very friendly and the service was excellent from everyone. Swimming pool and spa were wonderful. A couple of small points. Carpet want hoovered in our room all week and we were a little bit surprised that laundry bags were stacked up in the lounge waiting to be picked up - not a pleasant sight! Overall our stay was very good and we would go again.

Beautiful building and grounds. Staff were wonderful great service and friendly. Food was excellent 3 nights dinner and breakfast. Room 34 very clean, bed very comfy good bedding. Bathroom was beautiful shower was very good. Only 2 faults coffee machine in the room but no pods only hot chocolate told there was none and we had no comfortable chairs to sit on only uncomfortable hard backed dining chairs and you couldn’t see the tv from the bed. At that price we had no where comfortable to sit. Such a shame.

Beautiful hotel, spotlessly clean and very comfortable. Our room was stunning with a great view of the garden complete with baby rabbits munching on the flowers. Food was great and so was the service. The grounds are lovely for a walk.

A lovely hotel in a beautiful location with excellent facilities and good food. We only had a one night stay, and although a bit pricey, I would highly recommend it. All the staff were exceptionally helpful and polite.

Doxford hall is in a lovely situation and makes an excellent base for visiting attractions such as Alnwick and Bamburgh castles and Holy Island. The approach to Doxford Hall and the surrounding countryside is lovely but the disappointments start once inside. Check-in was efficient and friendly but no help with taking luggage from the car or to the room. At this price point, that service is to be expected. The premium room was large with great views over the garden but was generally run down. The carpets were stained as were the cushions on the chairs. The furniture was not antique, merely junk and the bed was uncomfortable. The bathroom was large with a bath and a shower. However, the modern bath taps were constantly dripping, there was a hole in and paint on the fabric of the bathroom stool and there were holes in the towels. This is unacceptable. We run accommodation and actually use the same contract laundry firm, Shortridge) . If they delivered towels with holes in to us, we would simply send them back. This is just poor management. The restaurant was pleasantly laid out if a little tired. Some of the waiting staff were good but others were untrained. For example, a waiter poured a whole drink over a young lady on the next table and he didn't even apologise or mop up the mess. The guests themselves had to use their napkins to do this. The food on the first evening was good although the menu is very limited. On the second evening the food was badly cooked and the portions quite different to the previous evening. The so-called leisure centre has a very small and dated pool and spa bath. The changing room is unisex although there are two small cubicles rather like my school days of many years ago. To add insult to injury was the outrageous practice of automatically including an "optional" service charge on the restaurant bill. The gardens were good in parts but unkempt in others. For example the "rose garden" had a handful of half dead shrub roses and more fully dead ones. Doxford Hall has huge potential but appears to suffer from two easily remedied problems: Firstly, it needs some money spending on it to update and maintain the rooms grounds and spa. Secondly, it needs a general manager who visits most parts of the hotel every day, with a notebook in hand to record everything that needs to be done to bring it up to the standard expected at this price point and to obtain the necessary approval from the owner to dip into the excess profits.

On arrival we received a warm and helpful reception. The room was large and well equipped. Dining was a excellent, all meals thoroughly enjoyed. Grounds are extensive and a delight to explore. Used the swimming pool once, regretted did not use it more often. Overall a terrific break.

We were looking for a little luxury on our first visit to Northumberland and Doxford Hall did not disappoint. A grand house, set in a perfect location with lovely gardens was perfect, outstanding cuisine and service too.

Lovely peaceful location, helpful staff, excellent food, very relaxed - thank you. Room slightly smaller than expected, no fridge, no safe. Lovely big bathroom, quiet corner room.