Charlton Hall Estate

We booked to have Christmas lunch at The Tempus, following our wonderful experience last year. In addition I had also purchased £450 in vouchers as gifts. Unfortunately, the experience this year was nothing like the warm, intimate and festive ambience of the previous year. Our table was booked for 1.00pm and then the crowds started to arrive. It was nothing short of mayhem and utter chaos. We asked staff to slow down as everything was rushed and were then told we had to vacate the table by 2.15pm. At that point it became obvious that they were trying to get as many tables through as quickly as possible. The food was mediocre, as was the service and we were asked to leave the table before the coffee and mince pies were served. However, when we questioned this we were then told they had a new chef and things had been changed and there were no mince pies or coffee. I regret having purchased the vouchers given the awful experience and felt our Christmas day was ruined, somethingthat we had really been looking forwardto. I felt nothing more than a number that needed to be processed in order to make as much money as possible. Needless to say I will not be booking next year and would not recommend this experience to anyone. I might also add feedback was left at reception and no-one has bothered to acknowledge this.

Stayed in a junior suite, it was beautiful. Can not fault this hotel and will definitely return

Food was excellent and service at meal very good. Slight criticism was souffle starter could have been hotter. Unfortunately struggled to get pre meal drinks as only one member of staff on with queue of people. It would appear the one member was preparing drinks for tables. Not sure if we picked busy night, fortunately it was dry but we struggled to get parked and ended up in overflow car park with muddy trek to restaurant. All in all didn’t detract from the excellent food.

Northumberland has been crying out for somewhere like this for a while. A funky and quirky renovation/new build attractive to those looking for modern creature comforts in a rural setting. We arrived at night to a beautifully lit set of buildings spread across sprawling grounds. The set up is pretty slick with staff attentive and welcoming. We did worry it would only be for weddings and that on a cool late November evening we would be the only ones there. It was, however, buzzing with people of all ages. Young couples, family groups all interspersed around the many seating and dining areas (including outside Tipi with live music, pizza van and open fire pits!). Our room (Pole Barn 7) was in the eves of a converted barn accessed from external stairs. We were not shown to our room, something I would have expected but wasnt fussed about. We had to find it from the car park in the dark. The room was, however, brilliant. Lovely and cosy (warm) and very private. Could do with a full length mirror (compaint from my wife). We could have stayed there all night but ventured to the Tipi (full, no seats....so we went to the bar). We dined in the main restaurant and couldnt fault the food (medium sized menu of well prepared mainly local dishes, nothing too flash but very tasty). My only compaint might be that the service was a little too quick and we had finished within an hour. We had a lovely peaceful night followed by an excellent breakfast the next day. Our only minor complaint was that (again) the food came too quickly (halfway through cereal when the hot food arrived) and that the only coffee option was filter (no lattes etc as it would mess with the service times...so we were told). All in all a magnificent one night stay. Would love return. Would have been 5/5 had it not been for a couple of minor service issues.

Fantastic quirky hotel with fabulous decor. Beautiful room. Very clean. Staff lovely and very helpful. Restaurant lovely and bright. Evening meal was excellent as was breakfast. Service spot on. Went to Alpine Tipis on Friday night. Great live singer and tasty pizzas. Will definitely return

Family wedding We had the best day and night at charlton hotel and the tempus . The rooms were beautiful, clean, relaxing with everything you would possibly need very impressed with all of the staff nothing was too much trouble for any of them all super friendle xx As for food its second to none just lovely .would recommend to everyone. Thankyou to you all .