Hotels near Ards Shopping Centre, Newtownards

We recently returned from our third visit to Clandeboye Lodge in the last twelve months. As with the previous times it was immensely enjoyable and relaxing. No other hotel we have stayed in has the same atmosphere of warmth and friendliness. All the staff - from Sarah, Claire and Maggie in reception to Ryan, Shana and others in the restaurant and bar - are exceptional. All needs and requests are catered for with genuine enthusiasm and concern for your well-being. The open plan lounge, restaurant and bar areas provide numerous corners for relaxing during the day and before and after meals. We have never seen this achieved to such good effect anywhere else. Bedrooms are tastefully decorated and very quiet. The latter being something the Clandeboye pays great attention to. The food is also exceptional. We will write a separate review on this. Our love of Clandeboye is also shared by our extended family. So much so that we have a WhatsApp group called ‘We love the Clandeboye’ ! The Clandeboye’s byline is ‘A place apart’. This it most surely is! We look forward to our next visit!

First impressions don't bode well, as most of the car-park is not tarmaced and so is uneven and full of potholes. It's also not marked out, except some spaces close to the main entrance. The Bistro food was delicious,but service was poor apart from one manager, who was really personable. The country club... awful! Dirty, in dire need of modernisation in the changing and shower areas. 2 of the soap dispensers in the showers were empty and a 3rd was broken. The pool itself is filthy, with there being dirt across all the ssteps. It needs a deep clean and renovated. For an alleged 4* hotel, it really needs to invest in its public areas and ensure staff are proactively friendly and helpful.

We stayed here for the weekend of our wedding anniversary and it was a lovely hotel. From the minute we set foot at reception, we found the staff to be efficient and friendly. The hotel has a nice bar area too and its about a 2 minute walk from all the attractions of the cathedral quarter. The standard room was great. It was Clean, modern and quiet. All the usual hotel things like tv, en-suite (which again was clean and the shower was great). Our room was at the back of the hotel and while not a fantastic view, it was nice to see the H&W cranes in the distance and despite a busy road outside and a railway line, the noise was minimal. Breakfast was nice although the only option for the eggs were scrambled, however im sure if I'd asked they'd have done me a poached or fried egg. Its a buffet style breakfast and if I have only one criticism, its that it wasnt topped up as well as it could be. The staples like bacon etc were topped up, but pastries and the continental selection were kind of sp**** and not topped up each morning we were there. That aside, there was plenty to eat and drink and a nice touch is the takeout cups. It meant I could take a coffee on my travels which is great and saves a few quid from the coffee shops etc. I look forward to returning to the Ramada again as it was a lovely experience. Thank you also for the voucher for a glass of wine free for my wife and I because it was our anniversary. That was a lovely touch.

I was in the hotel last month with my boyfriend. We had best time of our lifes. The location of hotel is really nice. View from our room was stunning, we could watch the beautiful Belfast at night! Also…… Observatory! We had the best drinks, served by such amazing people. They create perfect team, with such amazing atmosphere. We are going to come back every year, just to taste those drinks, and watch the amazing view. Observatory is the heart of this hotel! X

Good location. Helpful staff - we left a wallet in the room and they were very efficient at finding it and keeping it for us. I parked on the street for free overnight and downloaded the JustPark app so that I could start paying for my space from 8am and I didn't even have to leave my room to put money in the meter!

Couldn't fault this hotel. Absolutely brilliant, great central location and 2 mins from the train. Staff where great, room was spotlessly clean. Perfect night away.

A very well-located hotel. The lobby also looks quite nice! Check-in was smooth. The room was spacious; since we booked a family room, there was also a sofa. Overall, we were very satisfied with the room. However, it's worth mentioning that the sink in the bathroom was clogged, which made it impossible to use, and it was also leaking. The soundproofing was not good; we could hear people talking in the next room. There were a lot of people checking out in the morning. I hope there can be improvements!

The room I stayed in was a business-style suite facing the main road. It was big and comfortable with a nice bathroom and tea/coffee facilities. There is free, covered parking at the back which was useful. The windows opened which was good as it was dry and hot in the room. I could not get the TV to work other than BBC World although eventually I managed to tweak the box and get it to work. The room furnishing was incredibly dark (wallpaper, curtains and light covers were all in dark material). I had to ask the reception to replace a broken bulb in one of the ceiling lights and the bedsit lights were so dark it was impossible to read by them. The cleaning of the room was a bit hit or miss and there were cigarette butts permanently stuck out of the external butt holder right by the front door. The housekeeper did pop by and apologise. The staff at reception were helpful and pleasant and when prompted sorted out the necessary issues.

Very quiet place, a little distance from the city by car, it's a bit like a family hotel. We were too lazy to move the boxes when we stayed on the 3rd floor, so we just put them in the car and took the toiletries upstairs. This was a bit inconvenient. It was also inconvenient to switch between hot and cold water.