Rakuten STAY Nikko Hoden

We stayed at the hotel in October 2024. We took a room for 8 people, there were four of us in it. Pros: 1. The room has almost everything you need, from a washing machine to a capsule coffee machine and your own grill. 2. Very comfortable pillows and futons. 3. There is a full set of accessories for dogs. 4. There is your own onsen. 5. Heated floors in the recreation area. 6. Parking for cars. 7. Balcony with a huge table. Cons: 0. Bad location. About 20 minutes walk from the station in the opposite direction from the attractions. The hotel is in a dark, remote place. There are not sidewalks everywhere on the way to the hotel. On one side of the hotel is an industrial zone, on the other - a highway. We barely found it at night. There are no cafes or public places nearby, but there are two combinis within a 10-minute walk. There are no bus stops nearby - walk to the station, then take a bus to the attractions. The hotel is primarily intended for vacationers arriving in their own cars. The hotel itself looks like a classic American motel with entrances from the street. 1. Painful check-in: you need to enter your data into the tablet in the room, our data was lost several times, and we had to re-enter it. They require a photo of your passport, a photo of the person. Then you need to call a live employee and confirm your check-in on camera, answer questions. We could not get through to him for about 10 minutes. In total, it took us at least half an hour to check-in. 2. I discovered that the tablet we checked in on had a camera on while it was on the stand and was filming everything that was happening in the room. Of course, we did not give permission for this. I recommend removing the tablet from the stand and placing it face down on the table. 3. One toilet and one shower in a room designed for 8 people. 4. Eight people won't fit in this room. Two double beds are in one room (not very convenient, no privacy), but there is no place to put four futons for the other guests. We barely fit two futons, moving the table to the side. 5. No iron. 6. The washing machine does not show the temperature. I threw my sneakers in the dryer, after drying they shrank by two sizes (had to throw them out), since the temperature was extra-high, but there was no information about this on the washing machine display. 7. Broken door to the bathroom, slightly worn furniture.

At the beginning of check-in, I could not find the required letter number. Later, after video chatting with the staff through a tablet, I was able to enter. (The staff was very patient in assisting me with check-in matters). The location is great. Although it is next to the interchange, it is very quiet. There is a 7-11 supermarket within 2 minutes' walk. In addition, the facilities in the house are also great. In addition to a TV, there is also a projector available.

The location, amenities, and the fact that there was a half-open-air bath in the room were great, but there were cockroaches in the room and the cleanliness was a bit disappointing. Also, checking in using a tablet was very troublesome.