the Westin Ningbo

the Westin Ningbo Reviews

the Westin Ningbo

No. 75 Rixin Street (Huarun Wanjia), Haishu District, Ningbo, Zhejiang, 315000, ChinaView Hotel Details
the Westin Ningbo
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the Westin Ningbo Guest Reviews

4.6/5
Very Good
1903 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(1903)
Positive reviews(1783)
Reviews with photos/video(372)
Friendly front desk staff(222)
Delicious breakfast(110)
Fantastic river view(69)
Located downtown(60)
Great swimming pool(25)
Has rooms for families(18)
Negative reviews(120)
Guest User
Deluxe 2-bed Room
Stayed in Aug 2024
Business travelers
30 review
4.5/5
Great
Posted on Sep 12, 2024
Good breakfast, fast checkin and checkout. Shopping places nearby
Response from Property: Dear Guest,Thank you for choosing to stay with us and sharing your experience. We are delighted to hear that you enjoyed your stay. Your satisfaction is important to us, and we strive to provide a seamless and enjoyable experience for all our guests. Your feedback regarding the breakfast quality and the speed of our services encourages us to continue our efforts in maintaining high standards.We hope to welcome you back soon on your next visit to Ningbo, and we look forward to serving you again. Warm regards,
Pinzhou
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Very a nice living,the room is very luxurious and clean,also i have to point that the breakfast is very good with a large variety of meals.
Response from Property: Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that your stay was enjoyable and that you found your room to be both luxurious and impeccably clean. It is always our goal to ensure that every guest feels comfortable and pampered during their time with us.Should you return to our area, please do not hesitate to choose us again for your accommodation needs. We look forward to welcoming you back and exceeding your expectations once more.
Robert Marcin
Executive Club Room (Twin)
Stayed in May 2024
Business travelers
7 review
3.2/5
Posted on Jun 19, 2024
Would not recommend - no massage services (despite having SPA it's permanently closed) and super expensive comparing to quality. There are better options in Ningbo.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Anonymous User
Deluxe Suite
Stayed in Mar 2024
Business travelers
6 review
3.5/5
Posted on May 5, 2024
The hotel and service is good, but it is time to revamp and upgrade the rooms. The carpet is old and dirty with stains and a musky smell, furniture is old and chipping off. The television is rather a super old model. The only horrible horrible thing you will experience is the lift, it is damn super slow during the peak period like in the morning from 7-10am you got to wait for like 15mins before being able to get into a lift and down. Overall experience for the brand name Westin this Ningbo one didn't lift up to its name and a overpriced one.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
JDfamily
Family Parent-child Room
Stayed in Sep 2023
Family
7 review
2.2/5
Posted on Oct 2, 2023
disappointed with the view, room conditions, and unprofessional service. Caution, the washroom floor is very slippery.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Ng Yong Kwang
Executive Club Room (King)
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Very helpful and friendly staff. Very willing to step forward to help when the need arises
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
PoonFrankie
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
4 review
3.7/5
Posted on May 5, 2024
Service good and location convenience
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Jame5
Deluxe Queen Room
Stayed in Dec 2022
Solo travelers
18 review
4.7/5
Amazing
Posted on Feb 3, 2023
Reception staff spoke good English. The breakfast was good quality, with a mix of Western and Chinese items. There was a nice view from the room over the river. This is a real central location so neighbouring streets are busy with lots of restaurants. The metro station is less than 100 metres away.
Response from Property: Dear guests, welcome to the Westin Ningbo Hotel.We are very happy to receive your high evaluation of our stay, which gives us great recognition.The hotel is located in the center of Ningbo, walking distance to Tianyi Business District, Sanjiangkou, the Old Bund and other popular locations, transportation is very convenient.We will continue to work hard to provide you with pleasant living environment and service, we sincerely look forward to your visit again
Yania Frías Tang
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Location and place are neat! Easy to book over the trip site.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Paul John
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
20 review
5.0/5
Outstanding
Posted on Aug 8, 2023
One of the best hotels in Ningbo, from the time you step in the door, to the minute you check out. Top notch service.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Guest User
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
7 review
4.5/5
Great
Posted on May 27, 2023
Shower room door doesn't close properly and water going out to changing room floor. Shower head on ceiling stuck and water spread everywhere. Room number is 707.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Bannanza
Deluxe Queen Room
Stayed in Sep 2022
Couples
16 review
4.7/5
Amazing
Posted on Oct 30, 2022
Everything is great: location, service and cleanliness. Very nice and big bathroom with a lovely bathtub with an amazing view. Very cosy, soft bed. The only little thing - the window can be opened only with a help of the housekeeper (she has the "opener"), which is not very convenient. All the rest is good. Thank you for a great service.
Response from Property: Dear guests, thank you for choosing to stay at Westin Ningbo and recognizing our service. Westin Ningbo sincerely hopes that you will be relaxed and rejuvenated during your stay.Thank you again for your support and affirmation. We look forward to your next stay.
Hiergeist
Deluxe Queen Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 22, 2024
For business. Everything perfect
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
yeehaw Alex
Refurbished Double Bed Room
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 6, 2023
The manager, Michelle, was very helpful and accommodating as I don’t speak Chinese - so she handled all of my requests personally (including a large and complex room service order). Bathtub is amazing, location is great, food was good. The AC didn’t cool the room (at all), so they brought in a big fan unit instead of us having to change rooms. 👍👍
Response from Property: Dear guest, thank you for choosing to stay at The Westin Ningbo and recognizing our service. The Westin Ningbo sincerely hopes that you can relax and rejuvenate during your stay. Thank you again for your support and recognition of us, and we look forward to your next stay.
Jackchuanchang
Westin Premier Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 24, 2024
quite good
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.