To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1721)
Positive reviews(1646)
Reviews with photos/video(855)
Friendly front desk staff(214)
Delicious breakfast(185)
Well designed(142)
Secluded lake view(122)
Tasty restaurant(101)
Excellent afternoon tea(38)
Has an infinity pool(20)
Negative reviews(75)
Guest User
Queen Room With Garden View
Stayed in Nov 2023
Solo travelers
13 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Wonderful hotel, room was beautiful and incredibly spacious and the staff were accommodating and most spoke English too.
Guest User
Guestroom (Double bed)
Stayed in Mar 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 28, 2024
nice view and good in design
Holzschuher
Guestroom (2 beds)
Stayed in Jul 2022
Solo travelers
26 review
4.0/5
Very Good
Posted on Aug 21, 2022
Very pretty location next to the lake with great view over the lake, especially from my room.
Disappointing is the food and service in the la card restaurant, food takes very long and the taste is just soso for a high price.
Also the breakfast service on Sunday is very slow, a lot of food is out and it takes very long to gets replaced.
Better is the tea house, they are much more attentive in the service
6/7
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us. We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours that enables us to constantly monitor our operation. As a result of your comments regarding the food and service as well the breakfast, I had shared with my respective managers to look into these.Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back./Your sincerely
Guest User
Guestroom (Double bed)
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 7, 2023
Stayed in the hotel for two nights. We would like to note the high level of service. Clean and quiet room, air conditioner, bath. All questions were answered, at the reception there are lovely young ladies who speak excellent English. Fresh, tasty buffet breakfast, fragrant coffee. We were very satisfied with our stay at the hotel. We sincerely thank the hotel administration.
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us in in Ctrip.We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours that enables us to constantly monitor our operation. Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back. By that time, you will be able to enjoy our better service and more facilities./Your sincerely
tdelavault
Guestroom (Double bed)
Stayed in Nov 2022
Travel with friends
13 review
5.0/5
Outstanding
Posted on Nov 14, 2022
Really impressive hotel with beautiful room and park.
Unfortunately lot of facilities were closed because of covid19. Nevertheless, buffet is amazing and great service for the team.
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us in in Ctrip.We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours that enables us to constantly monitor our operation. Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back. By that time, you will be able to enjoy our better service and more facilities./Your sincerely
Guest User
Suite
Stayed in Oct 2022
Couples
1 review
4.0/5
Very Good
Posted on Oct 17, 2022
Top in terms of location, facilities, staff friendliness and room standards. Zero stars for the quality of the dining experience, I'm afraid. Mediocre local dishes hopelessly overpriced and way below average by Ningbonese standards. Could have gone to Hanling village down the road or a bit further into Yinzhou for the same or similar dishes at a tenth of the price (and better quality). We felt it was quite an insult and if it hadn't been rather late and we hadn't been starving, we would have gotten up again and jumped in a Didi. My workplace canteen offers similar local dishes at less than 10 kuai/dish (ok, not a valid comparison, I must admit, but even the most expensive local restos don't charge more than 50 kuai either and provide bigger size portions and tastier). The portions were tiny and starters were priced on average at 100+ kuai while the mains, the size of starters, were on average 220+ kuai. Hardly reasonable for some seasonal veggies and 10 tiny rubbery beef cubes. The white wine hadn't been cooled (happens all the time but kinda unexpected if you pay 4,000 kuai a night for a resort in one of Ningbo's prime locations) and it was a cheap bottle priced at nearly 80 kuai a glass. Having stayed in a variety of luxury lakeside venues across Zhejiang over the years, we were pretty taken aback. For me it was the worst value for money food experience during my entire time in China. We loved our suite, the fitness facilities as well as the architecture of the entire resort though. The service was pretty professional and friendly even though hardly anyone speaks English which is surprising given that this place is regularly frequented by non-Chinese speakers from the local areas nearby (and we saw plenty of those for lunch). Also, in comparison to similar properties across Ningbo and Zhejiang, the breakfast was the worst also. Never mind the continental and English style brekkies (sometimes difficult to get right, we get that), even the Chinese dishes were mediocre (such as the soups, fried items etc) which was surprising. Should we return (we practically live down the road), we'll not spend a single penny on food in this place.
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us in in Ctrip.We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours that enables us to constantly monitor our operation. As a result of your comments regarding the dining experience, I had shared with my respective managers to look into these.Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back./Your sincerely
Allen Yee
Guestroom (2 beds)
Stayed in Oct 2022
Family
3 review
5.0/5
Outstanding
Posted on Oct 6, 2022
Second stay the the Park Hyatt Ningbo. Great location, cleanliness, service, and facilities overall. However, the rooms are beginning to show their age (curtains, floors); Chinese Restaurant is terrific; Buffet breakfast is decent but the coffee could be improved.
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us. We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours, such as guest room/restaurant/coffee, that enables us to constantly monitor our operation.Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back./Your sincerely
Sunshine & rainbows
Guestroom (Double bed)
Stayed in Feb 2022
Couples
14 review
5.0/5
Outstanding
Posted on Feb 28, 2022
It was our first time to visit the Grand Hyatt in Ningbo and it was lovely. The resort was beautiful and the room had an amazing lake view. Dinner at the restaurant was wonderful and exceeded expectations. Special thanks to Nancy at the front desk, she has been an absoluut delight and has made special arrangements for us. We will definitely return with family very soon.
Response from Property: Dearest guest, thank you very much for taking the time and effort to share your experiences with us. We are glad to hear that you are satisfied with the stay. It is our pleasure to bring you a wonderful experience in Park Hyatt Ningbo Resort and Spa. Whether the hotel location, interior design or breakfast as well as the beautiful Dongqian Lake, we are working to provide the “Unique” to our guests. We sincerely look forward to your visit again! Best regards!
Heiko
Guestroom (Double bed)
Stayed in Aug 2022
Couples
13 review
4.7/5
Amazing
Posted on Aug 28, 2022
Location is amazing, and the service is good. Unfortunately at the time we been there it was very crowded.
But we would definitely recommend!
Response from Property: Dear guest:Thank you very much for taking the time and effort to share your experiences with us. We are most grateful to you for bringing this matter to our attention, as it is only through valuable feedback such as yours that enables us to constantly monitor our operation.Thank you once again for taking the time to pass on your comments and share your experience and I do hope that we will have the opportunity of welcoming you back./Your sincerely
Dan R-L
1 King Lake View
Stayed in Nov 2021
Couples
4 review
4.7/5
Amazing
Posted on Nov 14, 2021
Truly stunning. A warm welcome with amenities and extras all explained. Booked a spa treatment and dinner from the front desk.
The lake facing room had the best view I've ever had from a hotel. A shuttle service to take us to the spa village. The spa treatments were in a cute massage house with excellent service.
Dinner was at the fish restaurant which had a variety of reccomended dishes as well as meat or veg options. This allowed for a nice walk back in the evening going around the grounds.
Good facilities with a lovely indoor pool and a games room.
Breakfast had a huge amount of choice that was constantly being refilled. One downside was children running around with whistles blaring but that is down to poor parenting not the hotel. Nice again to walk around the grounds after breakfast.
The room had a comfy bed and huge windows to show the view. A very nice bath too but it would've been improved by including some bath salts or bath lotion.
Downsides - the air conditioning in the room wouldn't drop below 24°, fapiaos were a little complicated and not exactly how we wanted it, the shuttle buggys could be slow to arrive and the drivers could dissappear and you would wait for 10 minutes with no driver. The 'Red bar' was also closed so no where to go for a quiet drink.
Overall I would give and 4 3/4 stars out of 5
Response from Property: Warm Greetings! Thank you very much for taking the time to share your experience at Park Hyatt Ningbo with us. I am very pleased to know that you enjoyed your stay with us and to know our associates provided genuinely warm and attentive service. At Park Hyatt, we strive to ensure that each guest experience of luxury is curated to their personal preference whenever possible. We hope to create memorable experiences for each of you. Also, it is only through feedback such as yours that we are able to continue to monitor and enhance our level of service. We look forward to welcoming you back again soon. Yours sincerely.
Tripper2009
1 King Lake View
Stayed in Feb 2022
Couples
3 review
4.5/5
Great
Posted on Feb 5, 2022
Superb experience.. should have more dinner options for late night in vegetarian and non vegetarian.
The view and service is one of the best they have.
Response from Property: Thank you very much for taking the time to share your experience at Park Hyatt Ningbo with us. I am very pleased to know that you enjoyed your stay with us and to know our associates provided genuinely warm and attentive service. At Park Hyatt, we strive to ensure that each guest experience of luxury is curated to their personal preference whenever possible. We hope to create memorable experiences for each of them. It is a part of this new team’s culture that we strive to personalize guest experiences and offer intuitive and warm service. I am glad to hear that your overall experience was commensurate with the philosophy we preach daily here. It is only through feedback such as yours that we are able to continue to monitor and enhance our level of service. We look forward to welcoming you back to Park Hyatt Ningbo again soon. Yours sincerely.
J_Jeff
Guestroom (Double bed)
Stayed in Aug 2021
Solo travelers
62 review
4.0/5
Very Good
Posted on Oct 2, 2021
Hotel is beautiful, as is the location. Breakfast is fantastic and the spa treatments were expensive but very good.
Negatives - outdoor pool and men's steam room/jacuzzi were both out of service during my stay. Would have been nice to have been made aware of this during booking. Also had to ask for my room to be cleaned rather than them doing it automatically. Indoor pool is great but too many kids so cant enjoy a good swim.
Response from Property: Greetings from Park Hyatt Ningbo! We appreciate you shared your feedback to us and please allow us to apologize for the unpleasant stay experience for your recent stay. We are willing to listen your voice and focus on the issues you mentioned in order to improve our service to meet your expectation in the future. If you have any further inquiries please feel free to let us know. Sincerely.
Guest User
Guestroom (Double bed)
Stayed in Jun 2022
Other
7 review
5.0/5
Outstanding
Posted on Jun 16, 2022
adolph kong好评
Luyishierjiayi
Guestroom (2 beds)
Stayed in Aug 2024
Family
20 review
5.0/5
Outstanding
Posted on Aug 24, 2024
A perfect place to relax and recuperate. Walking around the hotel is like being in a painting. The facilities are a bit old, but the service attitude is very good. Problems are solved in a timely manner. The breakfast variety is average, but the lake view is beautiful. A hotel that perfectly blends simplicity and modernity, highly recommended
Original TextTranslated by Google
6/15
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Guestroom (2 beds)
Stayed in Aug 2024
Solo travelers
23 review
5.0/5
Outstanding
Posted on Aug 28, 2024
First time staying here, want to experience it. The hotel opened early, and the facilities are relatively old. The overall environment is good. The hotel staff is very attentive in service, which makes people feel warm☺️. I also experienced travel photography, and the staff was super nice... During this stay, I felt the Dongqian Lake on sunny days 🌞 and rainy days ☔️. The beauty is different. The breeze blows on my face at night, and the air is fresh after the rain^_^