Anonymous User
October 31, 2024
I booked a 49-square-meter open-air room, why did they change it to a 35-square-meter room at the Four Points Star? And they didn't tell us in advance. I booked the room a week in advance, but the result was like this. The TV couldn't be watched. I adjusted the TV for half an hour. I couldn't even watch a movie at night when I wanted to relax. I don't know why I booked this room for more than 1,000 yuan? Are we spending money to suffer? ? Did I agree to change the room? They made the decision without authorization... The room they changed to me was small, and the view was not as good as the 360-degree open-air view I booked. I was really speechless... We traveled over mountains and rivers for an hour and a half to get here, and I was really disappointed. My boyfriend kept asking why the room we booked was different. It was obviously very good in the picture. In short, it was okay to sleep, no problem at all! I really can't understand the whole operation... Why did they change the 49-square-meter room I booked to a 35-square-meter room, and said it was an upgrade. I really don't know how to upgrade and shrink the room! ! ! ! I was really angry about this matter. I had booked it and arranged a romantic night, but it turned out like this! ! ! ! My boyfriend is 195cm tall and the bed is not big enough for him to sleep on, with his feet sticking out!!! It really made me angry, and the room was very cold at night!!! The toilet was also poorly decorated! It was a really bad experience!!!
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