Hotels near 5 Points Community Garden, Norfolk

This hotel was clean, and the front desk staff welcoming. Be advised that there are no suites at this hotel with 2 beds. The 2-Queen rooms are smaller than the standard 2 queen rooms at other hotels, and they do not include an unholstered chair or corner desk with desk chair. Instead, there's a nightstand sized bureau, a long table under the walled TV, a desk chair, and a backless cushioned stool chair. Maximum occupancy is 4. I had offered an overnight stay to my niece and sister who wanted an extra day in the area for the beach and was surprised to find upon check-in that there was no sofa bed in my 2 Queen room. We reviewed the Hotel's online photos which were very misleading, since none of the 2 bd rooms are suites or include a sofa bed. Be advised that the suites have 1 King bd and a sofa bed in a studio or separated configuration. The separated configuration only has an upholstered chair. Breakfast was adequate, clean and nicely labeled, and the free airport shuttle was great. I could have paid less at another hotel for more room and the room accommodations I received though.

At check-in the clerk seemed a bit irritated or ready to go. I usually get great customer service when I stay here. I guess she was having a bad day.

This hotel was absolutely beautiful. From the stay, to the staff, the brunch, everything was top tier. The location is great, near a lot of restaurants and chill spots with good vibes. Would definitely recommend and we will definitely be returning. We've found a go to spot when staying in Norfolk.

I just returned from a 7 night stay for business. Rooms are well appointed and the beds and bedding are very comfortable. I have stayed at this hotel several times in the past year and the beds are always great. The front desk staff are friendly and helpful. And there is a nice gym. I'd like to thank Breeze for her thoughtful and efficient customer service every morning at breakfast. When I left my credit card at the restaurant on my last day, she ran up 2 flights of stairs to catch me so I wouldn't leave without it. Thanks again!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

The room was very clean

Awesome

The General Manager (Savannah) and the Front Office Supervisor (Sharon) are two of the most caring people I have ever encountered at a Marriott property. I have been a loyal Marriott customer for 15 years. I have stayed at a number of properties, but this property will forever stand out to me. Some properties have lost their ”human” side of things and treat customers as $$$, however, this property treats people with compassion and care. My father became ill while staying at this property and needed an ambulance. Within minutes they contacted an ambulance and got him to the hospital right away. They even went as far as trying to reach out to family members to inform them of what was happening. Although they were sold out that night, they were able to secure another room for him at a sister property so that he would not be without a room, once he was released. They were able to gather all his items from the room and place them in a safe area and were very friendly to the family members that came to help. The property itself is very quiet and clean. They even provide fresh baked cookies at the desk for guest! Such a great touch!! Definitely would return for not only the hotel accommodations but for also the welcoming staff! Consider this a piece of relaxation during your travels!

Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!