Hampton Inn & Suites North Conway

To expensive for the type of room

The pool

We were swayed by the water park to book this property, but we wish it came with a disclaimer. Firstly, there isn't actually a pool to play in. The two slides empty into a basin that you must quickly get out of and there is small kiddy wading pool that is less than a foot deep. Short of going down the slides over and over again, there isn't much else to do, and my kid who was 41 inches tall (you must be 42) couldn't even use the slides, even if she went on my lap, so she got bored quite quickly. Secondly, the hot tub is for 18 and older. This means kids under 18 can't even put their feet in it, and the staff is VERY strict about this. Thirdly, you must sign up ahead of time for a one hour slot to use the water park, and the staff was very insistent that I could not plan on back to back time slots despite the fact that there were only 2 other people in the pool area with 15 minutes to go (2 more came in at the hour mark, so they begrudgingly allowed us to stay). In short, the water park was a bust, and for me overshadowed the fact that the property was nice and the hot breakfast was really good. If you don't care about the water park, this place is perfectly fine, but if you are going just for the water park like we did, prepare to be disappointed.

It was great

From the moment we booked to the time we checked out the staff went above and beyond our expectations. First Hilton reservations booked us into the wrong room type. The hotel easily changed us to the correct one. Then we’d booked for 2 nights after the first night we woke to steady rain making our trip to storyland miserable so we asked the hotel if they’d allow us to cancel our second night and come back 2 weeks later. They were happy too even though we were well past the cancellation period. Yes it’s annoying to have to sign up for the water park but I will say there never was a time we wanted to visit the water park that we couldn’t. My only suggestion to the hotel is instead of time slots and sign ups they should just count patrons. If they’re maxed people can wait till people leave to get in. The state doesn’t want them over a certain amount of people at one time. Just my thoughts.

We had a fun trip and my kids loved the waterslides. I wish it was slightly better advertised on the website that you would need to sign up for waterpark times. It threw our plans off a bit.

We have a great time

I like the breakfast

Didnt like signing up for pool use