Discovery Ancol

By booking our room through Trip.com, we were required to pay an entrance fee every time we entered the Ancol area, and we were not provided with any complimentary entry tickets throughout our stay. Unfortunately, the room was also not as advertised. It was very basic, with most of the furniture and fittings appearing old and worn out. The bed made a very loud creaking sound, and the door was extremely difficult to open, requiring several attempts each time. The towels provided were yellowish and worn out rather than clean and fluffy. Only two bath towels were provided, with no hand or face towels. The bedsheet was also stained. In addition, the room was very cold, so we requested an additional blanket. We were informed that this would incur an additional charge per blanket, per night, which we found unreasonable given the condition of the room and the lack of basic amenities provided. There were also many mosquitoes around the lobby and café areas, which made it uncomfortable to spend time in these common areas. The breakfast was also very mediocre, with limited options and quality that did not meet our expectations. Overall, we were very disappointed with the stay, particularly as the actual condition of the room did not match what was advertised on Trip.com.

Hi Discovery. First of all, im grateful that you've upgraded my room to a connecting room since I reserved a different type of room. ketika saya bilang kamar satu lg minta didekatkan cuz im staying with my kids. You offered me a connecting room with an upgraded room without any charge. I'm so grateful thank you. And also, nice pool & playground. However, I'm really sorry to say that I'm kinda disappointed staying at your place though, since it's a 4 star hotel. Handuk yang tidak lagi putih dan sudah agak bau, check in yang super lama, banyak sekali guests yg datang setelah saya masih belum dapat kamar hingga jam 5 sore. It was chaos. Saya sengaja check in di jam 3 hoping the room is ready krn kami mau main sore kepantai. Unfortunately.. saya masih harus menunggu another 30 minutes cuz the room is being cleaned. Ketika di jam 3.30 kami menanyakan kembali kamar kami, ternyata baru satu kamar yg ready. Kamar satu lagi kami masih harus menunggu another half hour. Yang paling mengecewakan adalah variety of your food breakfast. Not much of a choice. Roti pun tidak ada panggangannya dan hanya ada margarine, chocolate dan blueberry jam. Pastry dan doughnuts yg habis dan lama sekali di refill. Juga main course yang habis dan juga lamaaa sekali di isi ulang. Btw, kami di arahkan breakfast di lantai bawah, krn ruangan resto utama penuh. But I didn't expect the food to be so average for a 4 star hotel. Please take care of your hotel cuz my kids loves your pool and playground. Looking forward till the renovations are done.

Love it so much! Clean! Easy and very new