Gold Coast PIK Sea View Apartments by LongeSuites Reviews

We could use TJ from Jakarta to Gold Coast. It is a strategic place for staycation. There is Fresh Market accross the street so don't worry if it not included meals. The price of the meals is affordable! Worth it! The room is comfortable and clean. Don't forget to call the owner before arriving so he can ask his staff to meet us.

Extremely Poor Accommodation Experience at Gold Coast Longue Suites Booked 5 nights at Gold Coast Longue Suites and had an extremely poor accommodation experience. Do not book here. 1. Started contacting the hotel via WhatsApp at 1:30 PM, but no one responded. Followed up every hour, but the WhatsApp contact on the booking information page kept redirecting me to another person. 2. Finally reached the hotel after 4 PM, and they said they would send someone to check us in. I understand the need to pay a deposit, but when I asked when it would be refunded, the person became very impatient and even tried to take money from my wallet. I was extremely angry on the spot. If checking out is as troublesome as checking in, I would rather not stay. 3. Unable to get a refund. After waiting for over 3 hours without being able to check in, I proactively contacted customer service to request a refund or change to another hotel due to the poor service attitude. They refused to refund, claiming contractual spirit. Is their idea of contractual spirit to leave guests hanging without responding and then trying to take their money? Ultimately, I had to compromise, but I will definitely not stay here again in the future. 4. Thanks to TRIP.COM for actively contacting the hotel for me. I finally checked in at 8 PM. From 1:30 PM to 8 PM, it took almost 7 hours to check in. The low rating of this place is justified. Do not book here.

**** seriously. We said we are urgent leaving at 10am. They are late and not returning deposit cash say by transfer when we are foreigner. **** service **** management. Waste my time later for my meeting. Trip.com better remove **** service like this. 개 쓰레기같은 서비스. 절대 가지 마셈.

Room actually too small for family. View quite good, clean room, complete enough amenities, but need lil bit effort for the Check in & check out process

Rekomended Disediakan minum 1.5L (2 botol) Ac dingin Kamar ok ga bau Wc ga bocor

It seems like a hotel in trip.com. Its listed as hotel in trip.com. Hold and behold. Its airbnb. Its an apartment. So, u have to contact the "hotel". Call or whatsapp can go unanswered. So prepare to call or whatsapp at least 1 to 2 hours before for check in or check out. Then expect to wait for the arrival of staff to bring u up or check you out. Prepare 500k rupiah as deposit. Other than these, the "hotel" is ok. Good view. Family mart on ground floor. I will stay here again if its a longer stay because its the cheaper option in the area. Ome more thing to note, they do change the bedsheets even if its a night stay. I saw the guy changing it.

The location is strategic, nearby the Food Plaza. The check in service was good. But, the bedsheet is not clear and smelly. No bottled water refill. And, please expect no housekeeping.

Service and location was good. Room size is suitable for solo travellers with a nice balcony.

Good location, good price and nice swimming pool. It has warm water.

The room is very clean and full furnished in term of washing machine, microwave, refrigerator, etc. so, it was quite helpful especially for the ones who needs laundry.

Excellent, clean, good service.

The environment is very good. There is a swimming pool and gym downstairs, but the service is not good. I have to wait an hour for the key! There is no front desk and no luggage storage. It is the biggest loss to have to wait for a long time before coming down to pick it up!

Ctrip customer service cannot solve any problems It's all up to you to communicate with the hotel staff in the local language. Hotel room types are random, depends on luck, cannot be changed

The room is average, no slippers, toilet paper, hair dryer, hot water kettle is broken.