Top 5-Star Hotels in North Seberang Perai

I would say, it's not a 5-star hotel. Here the reasons why: First of all, the hotel lift was under maintenance during my check in time and there's no sign of ”please use other lift”. I'm alone, with 2 kids, already put them in the stroller, bring the bags out and walk to the lift to find out the lift cant be used. Wasn't it tiring? First impression: doesnt feels welcoming. Second, I request for babycot. Waited for 1hr+ and no one come to prepare the babycot in our room. After 2-3 times call and confirmed that the babycot was unavailable. Unfortunately, my baby falls from the bed that night :) Based on this, I got two questions in my mind: why they didnt confirmed during the first time call? also, during my check in it's weekdays (parking lot empty) so why the babycot is not available? Iron: we are expecting a nice quality iron and comes together with an iron board. Dustbin: would love if the hotel provide a covered trash bin. Breakfast: superb, lots of varieties. the service was okay. Overall, would give an almost 4 out of 5. not even a solid 4 as our expectation was beyond the best for a 5-star hotel.

Honestly,so far I've stayed almost 8 hotels in Penang . This was on the top of the list of best stays/experiences ever and The best hotel I’ve ever been privileged enough to stay at.The staff at this property are all great! They all go above and beyond to make your stay comfortable,The rooms were clean, very comfortable..everything is superb and amazing hope they can maintain this superb service and facilities..will come again in future..