Champneys Springs

The facilities are top-notch with well-maintained amenities. The staff is friendly, helpful, and efficient, ensuring a welcoming stay for guests.

I regularly visit Champneys for a spa day or a short break, but the last two times have been poor. First a positive, the place has had a refurb of the communal areas which was much needed and has greatly improved the feel of the place. On a previous spa day, I asked to change the time of my treatment. There was availability, and I was told it was no problem, then suddenly £60 was taken out of my account without my consent. I was told it was a "computer glitch" and would be back in my account within five working days. The lad on the desk was clearly inexperienced and said he would get his manager, disappeared upstairs, and simply never returned. The money was returned, and whilst inconvenient, I thought little of it. Today, I came for a short one-night stay, relaxing by the pool, there were three young lads, around 18, who sat taking photos of guests (in swimwear) on their phones, playing music on their speakers, shouting and swearing. When I asked (politely) if they wouldn't mind using their headphones and keeping it down, they became verbally abusive and aggressive. Another couple moved away, and I went and reported it to the manager, James. James told me it wasn't the first time there had been issues with these lads; my question is so why has nothing been done? He asked me to write a statement, what a lovely way to spend your holiday! Again today, nothing was done about it at the time, they remained there being vile, whilst I have spent my hard-earned money and annual leave to come here as a treat. I am aware other guests had issues the previous day also. Finally, after coming to my room, I found a dead beatle in my bed. It was very dead (crispy), so clearly, it had been there when the bed was made up. There is one member of staff who has consistently been kind, responsive and helpful when issues have arose, and that is Naomi who works at reception. She was no different this time, to the point I have edited my review to make sure the positives of this stay were included. She sent an apology gift to my room which was much appreciated and has in the past on previous visits helped resolve minor problems (including those of my own making, like a forgotten charger). Her customer service skills are exemplary.

Not a good hotel Don’t go here if you want luxury it’s over priced and not clean . Rooms so dated , no regulated temperature so we were so hot all night . The senior members of the team are rude, but junior team members lovely . Gym is new but that is it . It deserves to be a 3 star so just expect that through out . Needs a good hoover and a refurb !