Norwich Nelson City Centre

Guests praise the comfortable beds, cleanliness, and friendly staff. The accommodation is conveniently located with beautiful river views. The breakfast is highly appreciated for its variety and quality.

Good location for town, comfortably bed, house keeping not up to speed room a little dusty, and found someone's vibrater behind chair. Restaurant very poor, half the items not available and service not good enough. We saw guest having food delivered from outside, now we know why.

The check in was friendly and efficient, and I was pleased that my phone request for a high floor river view was granted. The room was spacious and the bathroom was huge ( unnecessarily so, as most of the space was wasted). However, we quickly found that the heating was totally inadequate. The aircon/ heating unit was barely working, and I made a visit to reception to let them know. The very helpful receptionist immediately brought a heater to the room and the temperature quickly improved. I got the impression that this is a common problem in this PI, so I recommend getting supplementary heating as soon as you can, if required. It would have been nice to have had an easy chair, as there was plenty of room for one. We requested room cleaning as we were there for three days. For some reason this was overlooked on the first day, but was done to a good standard after that. The adjacent Table Table was disappointing at breakfast time, with several items missing on all three mornings, with the last morning being the worst. The staff were lovely however so it’s a shame that they are let down by supply problems. All in all, this Premier Inn is in a great location and the staff are very nice and helpful. Hopefully the main disadvantages will be rectified at some point in the near future.