Hotels near Galeria Calçadão Shopping, Nova Iguacu

I found the two people who attended me at the reception, asked about parking and did not mention me any cost , so I was uninquiet, in my checkout came to me to charge a day of parking being that in the checkin I I asked, and they forgot any cost. The manufacturer in my checkout did not bring the car to the hotel entrance and left in the garage door while it was raining and I was loaded with bags and electronic products and refused to bring the car to the hotel door, what didn't happen in my check-in. For the hotel calibre that Mercure shows to be also I didn't like breakfast, food that should be hot was cold, long rest. The only thing I liked was the room.

Estou vivendo uma experiência horrível neste Hotel. Não somos do RJ e resolvemos passar uma noite confortável antes do Natal. Cheguei aqui e vi que não tinha copo, liguei para a recepção e me avisaram que teria que descer para pegar. Tudo bem não ter servico de quarto, mas pq já não deixar copo no quarto..... Depois de 3h ligado o ar não gelava e estavamos suando, liguei novamente para a recepção e, pasmem, às 0:00 o atendente queria subir para ”conserta-lo”.... não podia trazer copo mas incomodar mexendo no ar tarde da noite, sim...... Pedi para trocar de quarto e o atendente disse que não tinha outro, depois de eu insistir muito ele disse que achou um disponivel mas eu teria que descer junto com a minha esposa com tudo na mão para pegar a outra chave.... E realmente precisei fazer isso..... Com outra chave, cheguei no corredor do novo quarto e vários vazios.... Agora estou aqui torcendo para o ar gelar e não precisar passar por mais um desconforto.... e lá se vai 1:00 da madrugada e o que seria uma noite de descanso virou um pesadelo. Decepcionado!!!!

Positive Points: -The crew are very kind and helpful and I really liked them. -The breakfast is normal. Negative Points: - The flash tank in the bathroom had a problem in the room and many times I asked them to fix it. - No drinking water in the room. - AC in the room was making a lot of noises which was old model. - There was no kettle in the room. - This hotel is too far from the city center and is not in good neighborhood and is not safe to be outside at late night.

Excelente hotel. Equipe muito cordial, quarto confortável, com bom ar condicionado, isolamento acústico e black-out realmente eficiente. Destaque também pata o serviço de quarto, que pedimos após chegarmos tarde do aeroporto. Comida bem gostosa e com preço justo. Algo raro na hotelaria, nos dias atuais. Voltarei outras vezes.

I've been here in B&B North Shopping several times and I've always had some small problems from In to Out. But today 04/05 I was surprised by the team that attended me. 3 people smile, sympathetic, performing, with a wonderful humor and careful to what the guest asks.Today I have experienced the true experience that the B&B Network offers in all its hotels. I want to congratulate Priscila, Rafaela and (I'm sorry if you're wrong with the name), Kath. Vcs make the difference!!!! Know that it's this type of professionals that the market requires in this new phase. Congratulations the unit. So every time I'm in the North Zone, I choose vcs.

Carlos my breakfast server always makes my morning start great. He is always on time and always makes sure I have everything I need. He speaks very good English. This is my second time to stay here for a week quaranteen and I have had him the majority of both visits.

I spent four nights at this hotel, in a very nice area of Rio. Great facilities: magnificent rooms (standard), excellent bed and linen, very nice swimming pool (heated) with gorgeous views, pleasant common area, etc. The management, however, is not so good. Nothing serious or terrible, but not what you would expect from a Hilton hotel. E.g.: I was supposed to receive a free big bottle of water in my room, as part of the arrangement for my group; I did not received it and I was told that I should pay for it if I wanted it; in addition, I was asked, when checking our, to pay for 2 bottles! (when I ordered just one). I complained and no charge was made finally but it gave me a poor impression about the level of care for the details one would expect in a hotel of this category. Moreover, in a place what you cannot drink water from the tap safely, the management should provide with courtesy drinking water for every guest, as is usual in most places. About the food: very good in the restaurant, reasonably priced (but obviously not cheap). However, the breakfast was disappointing: little variety and quality in the fruit (in a place such as Brazil!!!), slow service for the eggs or tapioca you ordered, and little variety of bread and pastry, as well as other deficiencies (quality of cheese, ham or salami, etc.). A special positive mention for the cleaning personnel: very efficient and nice, always respected the requests I made about timing. Bravo.

People are the best there. The receptionist do their best to help you with your needs specially Beatriz. She is something else. Food is ok. Rooms are fine. Be patient with maintenance and gym cleaning. I loved most of the time. Hope you have a great time there😃