Grand Velas Riviera Nayarit

We love this hotel. We have stayed here at least 10 or 12 times, the staff is wonderful, they all try very hard to make tour stay special. The facilities are great. the restaurants are wonderful all under the leadership of Chef Guillaume Morance. The hotel Manager, Pilar has been running this facility for at least 7 years or maybe more and she is doing a fantastic job. If you like the beach, and not a boom boom hotel where you can’t relax, then you will love Grand Velas, it has some entertainment but only till 10 pm which is perfect.

Such a disappointment. There were so many mis-steps on our visit. Some things included: forgetting to pick us up at the airport upon arrival. The dated room with exposed wires, dirty carpet and loud air conditioning. And finally the disregard for allergies that caused some serious post meal problems. Never again at this price!!

We honeymooned at this resort 10 years ago and had been raving about it ever since. After finally getting back there I would say it's still an amazing resort, however, very little has changed in 10 years so most of our experience was expected. I would still highly recommend it, but I personally might be looking for the next best thing. The lobby and welcoming is amazing and the staff does an excellent job of making you feel well taken care of. Our concierge, Perla, would check on us daily to ensure everything was satisfactory and to confirm our dinner plans. They went above and beyond to ensure everything was perfect. This was much appreciated and helpful to know we'd always have 1 main person to contact for anything. For this trip we stayed in the Parlor Suite as we were traveling with our kids. The room is massive and offers so much space and privacy from the main hallway. Our cleaning crew was amazing and our mini bar with snacks was always well stocked with what we requested - much appreciated! The restaurants are all 5 stars and again the staff works very hard to ensure you are happy with your meal and service. This includes Azul, the new coffee bar, and in-suite dining. Everything was delicious and we found ourselves almost too full every day. Kevyn at Piaf was amazing to us and let us call down to the Kids Club to check on our kids during our meal. I will say the Kids Club receives more thanks than I can give in this forum. My kids absolutely loved it and asked to go several times a day over swimming at the pool. They offered hourly activities, including a few character events, and the kids could hang out there while my husband and I enjoyed a dinner alone. This is not common in the US and I was certainly hesitant, but they loved it! Domenika is absolutely amazing and I instantly felt her trust and compassion within minutes of meeting her. All of the staff was so welcoming and they work very hard to keep the kids occupied and happy. We did not use this service 10 years ago so I'm unsure of how it's evolved. Seeing as we spent 95% of our trip at the pool, we really appreciated the pool staff. It was a sunny 90 degrees during our trip and they never looked hot or tired. After 1 day of learning what we liked, they would have our usual favorites ready for us within minutes of claiming our chairs. While I didn't always need/want my usual drink at 11am, the service and attention to detail was so appreciated. Gustavo, Diego, everyone behind the swim-up bar, and the outdoor activity team were fantastic! Unfortunately the spa and fitness center were undergoing remodeling and while you could still use some of their services elsewhere, it was a little disappointing. The addition of the coffee bar was nice, and perhaps for the future some sort of ice cream set-up could be added like a soft serve with toppings within Azul for the kids. While we did receive a complimentary wine/treat our first night, I almost expected more fun surprises as w

Never disappoints! Our 3rd time back at grand velas. Has become a yearly long weekend trip for us. We go back becuase of the great food, cleanliness, and most of all the service from their staff. Specifically: Jose the pool captain he always goes above and beyond for us every time we are there… and his team is Top notch! Gilberto especially Can’t say enough nice things about Jose Jorge Ramos the pool concierge was absolutely incredible and made our stay memorable. Luis the concierge was great guiding us throughout our trip, and even personally decorated our room for birthday! Carlos the activities, always makes the experience more fun and enjoyable We love seeing the same people when we go, it’s what keeps us coming back.

The food was exceptional, the staff incredibly accommodating, and the scenic views breathtaking. This hotel with all it has to offer has restored our faith in five-star quality and what it means to go above and beyond in terms of caliber. Our little girl didn’t want to leave! Carlos, Mariano and the Kids Club staff provided more entertainment and days filled with activities and fun than we had anticipated. There was never a shortage of things to do and something for everyone, even those who like myself care to have a break with just a good book and cocktail in hand. The people here always greeted you with a smile and would go out of their way to make sure you were enjoying yourselves in the most genuine of ways. The concierge service were very attentive and made sure your meals were all planned in advance so you weren’t ever waiting for a table. We don’t come across a hotel we’d visit twice often. It’s actually a rarity for us, but we’d definitely make an exception for Grand Velas.

Amazing place and facilities! Check in counter staff could use some help with being more professional but overall staff was amazing.