Pension Heart Rest Club 1959

I stayed here in February because it had good reviews on Rakuten Travel, but the owner and his wife were very bad at dealing with me, so I will definitely not be returning. The most unpleasant thing was that, even during the coronavirus pandemic, customers were treated like germs. There were no towels or even tissues in the room, which was more than just an inconvenience to prevent infection. Also, even though the pension is near a ski resort, I was refused permission to change clothes or use the restroom before check-in and after check-out, due to the coronavirus, even though I had a small child. The email stated that I would receive a discount ticket for the lift, but when I asked about it, I was told that they were busy preparing breakfast and that I had written in the previous email to avoid this time. When I was playing in the snow in front of the pension after checking out, the staff kept telling me not to go inside the pension and telling me to go home early, which just made me feel sick. Overall, I felt like the owner was just using the coronavirus as an excuse to run things more efficiently and efficiently. If you don't want to get infected, you can just close the store, and even though we're both on the same page in terms of infection, the way they responded and said things that didn't put the customer first made me uncomfortable from beginning to end. It's a shame because the food is delicious and the location is good. During the coronavirus pandemic, I think it would be better to take better care of the customers who come to stay. Of course I will never repeat it.