Guest User
March 19, 2024
This hotel has potential but is not used much. Let's start with the environment... Reception not very welcoming and not up to 4 star service, no one speaks Italian and this is a great shame because those like us unfortunately don't speak much English. Upon our arrival the animation manager welcomed us saying that she would help us with check-in and everything, but still we had to wait 4 hours to get the room after a very long journey. This was not very welcome. We then met the girl in charge of Alpitour, Lorena, and the other two girls from the entertainment team. The entertainment manager Angela, if she can be defined as such given that we only saw her when we arrived and then almost never, explained to us that there would be a fitness program with stretching, water aerobics, Pilates, yoga etc., which was not I ever found. Among other things, once we asked her why there was no Pilates and she replied: "We don't do it for two people", and she also seemed annoyed. The only one we saw often was Gloria who, among other things, also took care of the children. In the evening there were external shows and the only one we saw was always Gloria; it was always a pleasure to stop and talk to her. During our stay we also went on excursions with the people at the property, who were very nice and helpful, and spoke Italian! The rooms are nice, apart from the broken bed and the towels which we still didn't have in the room at 7pm, but if you went to reception and asked for them they would arrive pole pole. The food was not in great arrangement: the salads and fruit were "hot" not having a cooler; the Italian chef was very often rude or nervous. During the day you have to watch out for crows to steal your food from the restaurant. Tablecloths always dirty, practically if you arrive halfway through service they never change them, so you eat where others have already eaten previously. For the beach, unfortunately, too many obsessive presence of locals who want to sell you everything. If we were to return to Zanzibar, we will definitely not choose this property. The weather, unfortunately, was not one of the best, but still it remains a nice holiday in context. Staff super happy and always smiling. It's a shame to leave!! Thank you very much for your time dedicating yourself to Gloria and Lorena
Original TextTranslation provided by Google