Guest User
July 15, 2024
I can see why many reviewers ranked this place a 5. It is an excellent place in most regards. Everything was spotless clean, and it was roomy enough for the three of us. It was just a two minute walk to the old city, maybe a ten minute walk to the main train station. Quite quiet with the windows closed given its urban locale. But we had two big issues with this place. The AC did not work, and there was no way we could discover to get in contact with anyone about it, or anything else if we had had other issues. Reservations kept defaulting to German (I get it, it's Germany, but if you are offering your place to world travelers, it'd be great if you could communicate with them in English). We tried via phone and text and never got responses. The AC wouldn't have been an issues except it was extremely warm when we were there, and due to the exhaust fumes and noise (being right off one of the main streets in the city), leaving windows open for long wasn't an option. So we had a couple sweaty nights. If not for that and the poor communication, this place would have been great.