Jetwing St Andrew's

I stayed at Jetwing St Andrews for about 10 days this December during my holiday exploration around Nuwara Eliya on a half-board basis. Thus, I believe I can write an impartial review objectively, leaving my biases aside. ;-) Let me begin my review with the quality of the service and staff. The service we received from the staff was the best out there. I have stayed at almost all of the star-class hotels in Nuwara Eliya, and this is the best out there, period. The staff was courteous and went over and beyond to affirm customer satisfaction, making my stay memorable. The check-in process was quick and very smooth, and so was the checkout process. The rooms were clean and well-maintained, with nice interiors. I love their aesthetics! The manner in which they renovated rooms while preserving their century-old heritage is remarkable. The bathrooms have been recently renovated, and most are quite spacious. The laundry service was good. However, I'm afraid there were a few concerns in the other departments.... The food was fantastic in quality and taste, but the buffet was not always available. The hotel offers a "set menu" if they don't have the numbers, but the problem is time consumption. You need to wait until the food is served; unfortunately, the interval between the servings is quite lengthy, more often than not, so be prepared to waste/spend a bit of time there. Besides, the items presented in the set menu are quite repetitive. Rooms to avoid: Room #115 doesn't have good mobile reception, and the overhead shower did not work as expected. The maintenance team tried to fix it upon reporting the issue but couldn't get the shower to work. The water flow was slow and not steady. Room #217 has a dated fixed shower. The shower area is narrow, so you must shower sideways, which is better suited for kids under 12. Try to avoid it if possible. My chauffeur complained that the meals and accommodation conditions were not that good. The chauffeurs must adhere to some of their strict conditions, such as not being permitted to take their bags to the rest area. I can't believe Jetwing St Andrews treats adults like school kids in this day and age. The Grand Hotel in Nuwara Eliya is much better in this regard. Thus, if you have a chauffeur, please be prepared for these shortcomings or pick a different hotel. Staff - 5/5 Laundry - 4/5 Rooms - 4/5 Food - 3/5 Location - 4/5 Amenities - 5/5

We had a great experience with jet wings nuwara eliya . Beautiful old charm hotel with nice rooms and lovely food . Great buffet spread ! The staff was very helpful and courteous . We enjoyed our stay . The location is perfect and the weather is amazing !

I wanted to share my experience during my recent stay at Jetwing St. Andrews. It was truly a memorable and comfortable experience from start to finish. From the moment we arrived, we were greeted by the sweetest and most welcoming staff. Their warm hospitality made us feel at home right away, and they went out of their way to ensure we were comfortable and well taken care of throughout our stay. The food was absolutely delicious! We had the pleasure of enjoying authentic Sri Lankan cuisine, each meal more flavorful than the last. The variety of dishes, prepared with such attention to detail, made our stay even more delightful. The scenery surrounding the hotel was breathtaking, with beautiful views that allowed us to unwind and appreciate the natural beauty of the area. We also loved learning about the heritage of the place, with fascinating sneak peeks into its rich history that added a special touch to our visit. Our room, the Deluxe Suite with the attic, was fantastic. It was spacious, beautifully decorated, and provided the perfect balance of comfort and luxury. The unique design of the attic made it feel even more special, adding a cozy charm to the overall experience. Thank you to the entire team at Jetwing St. Andrews for making this stay so wonderful. The staff's kindness and attentiveness truly made our visit unforgettable. We will definitely cherish the memories and look forward to visiting again.

A beautiful, atmospheric hotel with large comfortable rooms. It is an easy walk into Nuwara Eliya past the golf course (with back to front bunkers). The buffet dinner was very good with lots of choice. We only stayed for one night but it would be a good place to stay for longer. We had a very early start the morning we left (for Horton Plains) andthe hotel provided us with a very good packed brunch. Unfortunately the day we stayed there was a lot of work going on outside our room with metal work and spray painting which meant it was too noisy/smelly for us to sit on the balcony and enjoy the view. The management were apologetic and later offered to move us but by then it was getting dark and with our early start the next morning we declined. The hotel wasn't full we could perhaps have been offered a better room at check-in, but we would still highly recommend this hotel.

Beautiful property with well manicured lawns. Rooms are cosy and comfortable. Heritage property with old world charm. Attentive service and hospitality by staff throughout our stay. Good International menus with beautifully presented buffets.