3-Star Hotels in Oak Brook

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

We had a pretty good stay here. All the staff we spoke to were super friendly and eager to please and the rooms were well equipped and the stay was pleasant. A couple of notes as to why I only gave 4 stars. - We were locked out of our room twice because the night latch “flap” engaged while we were out of the room. On both occasions access was gained fairly quickly but it was annoying and needs fixing. - Please buy some more forks. Every morning after about 7:30 there were no metal forks left, and so you were left using a plastic fork and metal knife to eat your breakfast. Often we had to ask for more plastic forks. - Front desk staff did not seem to know a lot about Chicago. Maybe we were odd in staying slightly further out of town, but asking “how do I get into Chicago” of a couple of people only elicited a response of “most people take an Uber”. We parked at Forest Park station and took the ‘L’. - Housekeeping were very good, but there was a language barrier when asking for simple things like trash bags or toilet roll. It feels like this could be very easily rectified. All in all we enjoyed our stay, and found it a good base to explore Chicago and the surrounding states.

Our room was clean when we checked in. Eddie, the man at the front desk in the evening is wonderful and very helpful. He really went out of his way for us as much as he could. The pots and pans were very nice, good quality stainless steel which was very nice. The ice maker kicks out 7 cubes every two hours so if you want ice your first night, ask the front desk. We did and Eddie was happy to get me plenty of ice to get us through until the ice maker caught up. I requested a general handicapped accessible room (my husband is disabled) and stressed that we did not need a roll in shower when I booked the room. When we arrived we were told our room wasn’t ready (it was before check in time so we were willing to wait until check in time), and that we were booked into a room with a roll in shower. The woman said the previous guest had just checked out (it was several hours past check out time so they should have been told to leave if the staff knew another guest would need that room) and that we had to have that room since it had a roll in shower. I told her again that we did not need a roll in shower, just a general handicapped accessible suit and that my husband would be fine in the bathroom with just grab bars. She told me I had to have the room with the roll in shower because another staff member had booked it that way and there was nothing she could do. We waited until after check in time and were told that our room was still not ready and we’d have to continue to wait. It had been over an hour and was now past check in time. This was NOT acceptable. If a guest is expected to be booked into a room and that is the only room they are allowed to have then the previous guest in the room needs to be told they have to check out by check out time. There is no reason that we should have had to wait well past check in time to get settled into our room. We should have been reimbursed points for that since we were not able to use our room through no fault of ours. My daughter asked the woman why we HAD to have that particular room and was informed again that it was because it had a roll in shower and the room was booked that way and there was nothing she could do and we HAD to have THAT room, we could not have any other room. My daughter explained again that we didn’t need a roll in shower and asked why we had to have THAT room, and that we would be perfectly happy with a different room that was ready. She then asked if my husband could step in and out of a bathtub and my daughter said he could. I had already told the woman this. She finally got us into a room that was a general handicapped room, with a regular tub, which is what I had requested both when I booked the room and when I attempted to check in. The living room curtains were on an automated system to open and close them from a switch in the wall, but the track was broken and the curtain hung limply at one end. We were not able to operate the system because of this so were not able to open or

This hotel was not up to typical Doubletree standards. My room door was propped open when I checked in. What???? Not safe! The elevators were excruciatingly slow and the walls were paper thin. I heard the couple in the next room arguing loudly followed by “making up” even more loudly. There are better choices nearby. I don’t plan to stay here again.

Beautiful, natural setting. We were looking for a retreat center to host a couples' retreat. The Hyatt Lodge was recommended. Could not have asked for a better setting. Staff was warm and welcoming and attended to our every question and need. The rooms are nicely appointed and very clean, and the banquet food was good. Also had a few meals at the restaurants, which were good.

Love the decor of the hotel, very modern. It's like a warm home. There are many restaurants and shopping malls nearby, so it's very convenient to travel

A beautiful hotel and property. Friendly staff and comfy beds. James the valet/bellman met me at my car on a rainy morning with an umbrella so I didn't have to walk up from the parking lot in the rain. Now that's service! The bar is amazing with a great selection of bourbons.