Oakham Hotel

A very disappointing experience at the Oakham Hotel, Church St, Oakham. On the day before our arrival we were advised by text that the hotel operated a reception less system whereby the entry card to our room would be within a key safe. I have no issue with this type of arrangement as long as the hotel have in place a fallback facility where contact can be made immediately with a hotel representative in the event of an issue with the room etc. On entry to the room it was basically furnished which is fine if it’s clean and comfortable and has the expected facilities available. However in this instance the mattress was poor quality offering little support. Additionally there was no remote for the TV, a hairdryer and only 1 x 20ml shampoo and 1 x 20ml body wash, not really sufficient for 2 guest wishing to shower in the evening and morning. If an en-suite is advertised as being within the room I’d expect it to have the appropriate washing items provided. To compound this issue, the liquid soap dispenser in the en-suite was filled with washing up liquid. A helpline number was provided whereby guests, if needed, could contact the hotel staff to rectify any issues. This number was called at 19:33, however this went to an answer phone. No response was received from the hotel until 08:59 the following morning - we’d left at 08:00!! Now while our issues were relatively trivial in the scheme of things, it could have been far more serious i.e no hot water, no water, no electricity etc. What would have happened then? Shortly after our arrival it became quite apparent why both windows were wide open, an air freshener was on maximum in the bedroom and 2 air fresheners were in the en-suite. The smell of foul sewer was unbearable from the shower unit. The shower had to be run (on cold) in excess of 30 minutes in an attempt to flush the drains and the light (thus operating the extractor fan) left on for the entire duration of our stay to attempt to remove the foul odour. Other observations made were; Both the tea and coffee were totally undrinkable and had to be thrown away. The lift was out of order (the hotel advertises as having disabled facilities and a lift). So the bottom line is, if asked “Would you stay here again?” The answer is definitely not, avoid the hotel like the plague as that’s what we’ll probably contract as a result of one night here.

There was no hot water in the sink. The room was not serviced everyday. There was no information about WFI. There is an Indian restaurant on the ground floor which only serves in the evening. Access to the rooms is by using a card key which you collect from a secure box. You are sent a text message telling you what your room number is and what the code is to open the box with the key card is. It is very central but it is not what I understand as a Hotel

We booked three rooms at the Oakham Hotel on a Saturday night. Hands up, we were looking for keenly priced accommodation and that is what attracted us. Basically, this is rooms above a restaurant, right in the centre of Oakham. The hotel is right on the street, with a public car park less than a hundred metres away; arriving after 6.00pm, we didn't have to pay charges and parking on a Sunday is free, so no issues there. Not sure whether charges would be applicable overnight during the week. The building has undergone extensive renovation, everything clean, lovely new oak doors and a lift for those who need it. All the housekeeping paraphanalia had been left in the corridor, handy for helping ourselves to a second towel as there was only one in the room, but not so good from an aesthetic point of view, particularly as there seemed to be a number of doors to spaces that were not numbered as rooms, so no lack of cupboard space. Routers had also just been plugged in along the corridor and left standing on the floor. They worked - internet connection was good - but potential for damage there. The rooms are simple - small wardrobe, table with stool and amenity tray, a chair and that's about it, other than bed and bedside tables. Having read reviews that the hotel had been cold, I had gone prepared with warm pyjamas, only to find that all three rooms were stiflingly hot. We opened the window before going out for supper and left it open all night to try and keep cool. However, with the restaurant on the ground floor, this did mean that the room was in danger of being overwhelmed by the smell of cooking, not always pleasant. Whilst bed comfort is subjective, my other half felt the bed was really uncomfortable, poor quality bedding, although there were a couple of spare pillows in the wardrobe. Ensuite modern and perfectly acceptable. Our biggest issue was the procedure for checking in. We booked with a third party, ie: not directly with the hotel. On arriving, we found a number of key boxes on the wall next to the front door, but had received no instructions as to how to access our rooms. Another couple were also in the same position as we were. We rang the number on the board at the front of the building and were told that a text message had been sent to our mobile phone. No message had been received and on giving them an alternative number, it took about half an hour for the message to come through. We have family in the town, so had somewhere to wait, but it was still frustrating and would have been even more so, if we had had to wait around. It all just started our stay off in a negative way, whereas actually the rooms are fine for the price (we paid £60 per room). Objectively, although the rooms per se seemed good value, by the time you have gone to a neighbouring hotel or restaurant for a Full English type breakfast, you are probably not going to be saving much on the price of a conventional hotel. So it comes down to ch

Generally my one night stay was fine. The hotel doesn't have a car park, but there is a public pay and display approx 1 minute walk away (free from Sat 6pm and all day Sunday). There isn't a reception, so no one to check you in. I received a text from the booking agent on the morning of my stay giving details of room numbers and codes to access the key safes, which are on the wall at the entrance door. Once opened you remove the room keycard (I reversed the process when I checked out, although I hadn't received an instruction to do so). The room was of a modern style, as was the ensuite. It was very hot in the room (but the window opened). I found the double bed to be comfortable. I removed the duvet from its cover (because it was too hot to have the duvet over me) and noticed a few unsightly stains on the duvet itself. I'm guessing that could be the case in many hotels! The shower was efficient, although the pump soap bottle had very little soap in so I couldn't pump any out. The sink was very small, that in itself not a problem, but the mixer tap operated by a single lever. This meant that if you swung the lever round to the cold position, the water came out with such force that it bounced out of the sink. Also you couldn't fill the (full sized) kettle directly from the tap, but I used a glass to pour water in the kettle. The amenities tray was well stocked (including biscuits!) and spares were left on a trolly in the corridor. The hotel has a lift, although I didn't use it. On the whole I would say this hotel is fine for a one or two night stay, if you are essentially looking for a bed for the night and not wanting to linger in your room. There is no breakfast option, but there are several very nice eating options for breakfast/brunch in Oakham, with only a short distance to walk.

very nice rooms, perfect location, friendly staff, shops nearby. parked on the road outside the hotel. nice & peaceful. evening food in the hotel was exotic. (staff dont speak much English so sign language was useful)

This is a great hotel. The management was great. It is no reception but was easy to get hold of my room key. Room was very warm and nice. Everything was all clean. Shower was nice and warm. They even offer 20% discount to dine in if you staying in the hotel which is also great. I will defo reccomend to others. Thank you very much 🙏.

There are no front of house staff entrance is very a swipe key , Any problems the restaurant staff who own the Hotel look after everything, They are super help full & i highly recommend the food they serve {You get 20% discount on all meals & drinks} The Hotel is a listed Building which prevents any alterations to the outside, But inside its really improved as it was completely gutted and rebuilt after a fire many years ago It has a new lift for wheelchairs all rooms are modern very clean with TV / Kettle + tea /coffee / milk & suger There is no problems regarding Towels & Sheets etc there available from the trolley in the passage way and they are happy to put new sheets on the bed when requested via the Restaurant staff