Guest User
August 13, 2022
We were in room 335. We had almost zero water pressure in the shower and the shower squealed like a hot tea kettle the entire time we were using it. The front right burner on the stove didn’t work and the bottom element on the oven also did not work. Maintenance came and looked at it. He was very nice but said they don’t have any replacements. He suggested just using it on the broil setting. Due to this we lost money on some of the groceries that we bought and couldn’t cook. There were some stains on the carpet. Our room was very noisy due to being right near some sort of ventilation system. We got groceries delivered and the delivery service was upset because there was only outdoor access to our side of the hotel with no elevator. Saunas were not open. One of the hot tubs was barely warmer than room temperature our entire stay. The other one was nice. One of the staff members was rude to my teenaged daughter and her friend when they got locked out and needed another key. Location was very nice. All of the other staff were nice. Slushees at the bar we’re good!