Guest User
June 27, 2024
We had a very good experience at the Palace. The dining, spa, beach and facilities were great! Fabian Hunt was an exceptional bell man, he went above and beyond his duties to assist us. Fabian is an asset to your organization, he has a great personality, is efficient, respectful and caring. With these qualities he provided excellent customer service and support, and should be commended and rewarded. In term of enhancement, the facility needs more frequent extermination. We had encounters with cockroaches 🪳 in the spa and in room 30637 & 638. We also killed 5 bumblebees and a spider in 2 days while in our rooms. Thanks for your service and we look forward to more exciting times at The Palace.