The location is sadly the only thing that was ideal about this property. The staff ( Carleen and Rihanna) were pleasant and helpful but could do so much and no more. For 2 adults + 1child we paid $15,000 jmd for 1 night. We arrived a little early so we decided to use the pool. Pool: floor chipped, railing shaking, over chlorinated, pool chairs and table old. General area in need of painting We received a room on the ground floor which we had to change in 10 minutes. 1) no lamps 2) ceiling was white washed with concrete showing, walls dirty, dirty curtains 3) bathroom toilet stained, brown stains around toilet. White curtain behind toilet stained and dirty. 4) 3 different dirty tea cups with chips. Rust in refrigerator. Missing bulbs. 2 towels for 3 persons. Bath and closet deplorable and dirty. No security lock. I'm going to assume that these ground floor rooms are saved for locals which is absolutely unacceptable. We were moved upstairs. The room looked similar to the picture online but was aged. 1) bed side lamp inoperative. Safety latch inoperative. 2) hallway dirty. Closet knob missing 3) rust on shower head. All over. Hot and cold knobs on wrong sides. No hot water. Barely any water. 4) windows are not sealed so we barely slept as persons were allowed to frolic in the pool at 9pm onwards In the night. Breakfast is included. You have to collect tickets from the front desk. We went around to a dark, dingy, hot, dirty area. The breakfast offered was baked beans and franks/cabbage/ kidney. We were told to go up to a window to order. .. . .we left. Tea cups were mismatched and the area where they were placed was untidy and looked unsanitary. We had to pass persons smoking **** in the morning on the staircase to check out. Note: front desk leaves at 8pm. There is only a security guard after. We needed an extra towel and couldn't get one. Was a horrible stay overall. The hotel needs to be refurbished and closed until then. Unacceptable.
50 Reviews