Panorama de Luxe Odessa

Very good

Was amazing stay. Will come back.

The main problem of this hotel is its people, that is, the staff. Girls at the reception, waiters, security guards - the low professional level of these people clearly does not correspond to a “5 star boutique hotel”. So, in order: 1. Girls at the reception. A few days before check-in, I called several times and wrote through the Booking message system that I was planning to celebrate my birthday at this hotel and it was very important that we could use the pool and have assigned seats. In response, they assured me several times that for them “places for hotel guests are always a priority and they definitely will be.” To my question, is it possible to book 2 sun loungers - the girl from the reception answered me in several telephone conversations that there is no need - there will be sun loungers. The day before check-in, I called the reception again and asked the same question, to which the girl already doubted and replied that she “hoped that there would be sunbeds.” Such uncertainty confused me and I asked to book 2 sun loungers and duplicated this in a message through the Booking system. On the day of check-in, Beach Boy had a hard time finding 2 sun loungers for us on the second line of the pool. The next day of our stay, my wife and I arrived at the pool at 9:20 am, and there were only a few people in the entire pool. We headed to two sun loungers in the first line in the center and began to settle down. A whip boy came up to us and said that these sunbeds were reserved (although there were no signs about reservation, nothing), and in general the entire first row, in his words, was “booked.” I went to the reception to see the girl administrator and called her to go down to the pool and explain the situation. To which she replied that there are “regular guests” for whom they reserve sunbeds. In fact, it turned out that some of the places for “regular guests” were given not to people living in the hotel at all, but to some incomprehensible “bloggers”. A separate story is the waiters who serve non-alcoholic drinks instead of paid alcoholic drinks. And the security guards who loaded someone else’s luggage into our car without checking where it was.

Amazing stay, amazing hotel, staff, location. Will be back as soon as possible!!