Hotel Granvia Okayama

Hotel Granvia Okayama Reviews

Hotel Granvia Okayama

Kita-ku Ekimotocho 1-5, Okayama City, JapanView Hotel Details
Hotel Granvia Okayama
Hotel Granvia OkayamaHotel Granvia OkayamaHotel Granvia Okayama
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1 night

Hotel Granvia Okayama Guest Reviews

4.7/5
Amazing
270 review
Verified reviews
Location4.8
Amenities4.5
Service4.7
Cleanliness4.7
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All Reviews(270)
Positive reviews(268)
Reviews with photos/video(72)
Awesome rooms(54)
Easy to get around(31)
Large rooms(19)
Convenient for shopping(18)
Delicious breakfast(17)
Would stay again(12)
Quiet & comfortable(9)
Close to train station(5)
Negative reviews(2)
Anonymous User
Standard Single Room Non-smoking
Stayed in May 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on May 31, 2024
Service is good and polite staff for all arrangement. Breakfast is impressive tasty especially for western styles.
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Okayama.We are very happy to hear that you were satisfied with your stay at our hotel.We will try our best to make our hotel a fabulous place to stay and look forward to welcoming you here again soon.Best regards,Director of Rooms
Guest User
Economy Twin Room Non-smoking
Stayed in Apr 2024
Couples
3 review
3.5/5
Posted on May 7, 2024
Hotel is part of the Granvia chain operated by train operator JR. They are always located right next to a JR train station and therefore very convenient to get to once you get off a train. Rooms tend to be tiny, with problem finding a space to even open 2 luggages. Hotel lobbies are grand but the rooms look tired, and there are really limited facilities for example they do not have public baths. Overall a functional and convenient place to stay but not luxurious.
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Okayama.We are pleased to hear your words of compliment about our location. This year marks our 29th year in business, and we are in the process of renovating our rooms.We will continually strive to improve our quality of service and look forward to welcoming you back soon.Sincerely yours,Director of Rooms
Guest User
Triple Room Non Smoking
Stayed in Apr 2024
Family
4 review
4.5/5
Great
Posted on Apr 15, 2024
The room is dated. soft pillow hard mattress Staffs are friendly parking - many parking space - the best so far
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Okayama.We are very pleased to receive your compliment. Your words of praise is very encouraging for us.Also, thank you very much for your other opinions.We value the opinions and impressions of our customers, and we would like to make use of them for the future development of our hotel.We look forward to seeing you again soon.Sincerely yours,Director of Rooms
MC Shi
Semi Double Room Non-smoking
Stayed in Apr 2024
Business travelers
89 review
4.5/5
Great
Posted on Apr 7, 2024
Is a pretty hotel next to the JR station. Also next to a big shopping mall Aeon. On Sunday, a gentleman played piano in the lobby, really lovely. Most of the room has nice view and reasonable size from Japan standard. The only negative feeling about the hotel is the restaurants. Before I rush to take the train on Sunday, I wish to go to the buffet restaurant. The waiter at the counter just informed me in a very rude manner the restaurant is fully booked. Same as the manager of the restaurant. This is different from most of the hotel which always try to accommodate their hotel guest. I am Diamond member of Cathay Pacific airline for 20 years. Spending a lot of time in hotel each year. I have to say I feel extremely sorry for what happened. As the front desk staffs of this hotel is excellent. Same as the hotel set up is so good. But the manner of the waiter/ manager of the restaurant did spoil the feeling of the guest tremendously.
Response from Property: Dear MC ShiThank you very much for visiting Hotel Granvia Okayama.We are very pleased reading your many compliments. Your words of praise are an encouragement to us every day.However, we would like to express our sincerest apologies for that our restaurant staff did not give you a satisfactory service upon your arrival.We will take your comments seriously, provide additional training to our staff in hospitality and implement necessary improvements. We will strive to improve our hotel services based on your valuable comments and opinions, so we appreciate your continued patronage.We look forward to welcoming you back here very soon.Sincerely yours,Director of Rooms
Guest User
Superior Double Room Non-smoking
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
hotel location next to the main train station. very convenient. staff are very helpful and room is clean and nice. strongly recommend to everyone.
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Okayama.We are honored to receive your compliments on our location, rooms and staff.Your praises are our daily encouragement and will give us energy for the future.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms
Anonymous User
Semi Double Room Non-smoking
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel has excellent service, and the front desk staff speak great English.
Response from Property: Dear GuestThank you very much for staying here at Hotel Granvia Okayama.We are honored to receive your words of compliment about our staff and service.We will try our best to make our hotel a fabulous place to stay and look forward to welcoming you here again soon.Best regards,Director of Rooms
Elaine
Standard Twin Room Non-smoking
Stayed in Mar 2024
Couples
7 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Excellent location, clean spacious room, good hotel concierge service. Will definitely stay here again the next time I’m back in Okayama!
Response from Property: Dear ElaineThank you for your recent stay with us at Hotel Granvia Okayama.It is a great pleasure for us to receive your words: "Will definitely stay here again the next time I’m back in Okayama!".We will try our best to make our hotel a fabulous place to stay and look forward to welcoming you here again soon.Best regards,Director of Rooms
Guest User
Economy Twin Room Non-smoking
Stayed in May 2024
Friends
1 review
4.7/5
Amazing
Posted on Jun 14, 2024
Stayed 1 night and was pretty nice, you did ,however, have to pay for the pool
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Okayama.It is our great pleasure to know that you enjoyed the unique relax time in our hotel.However, the pool can be used free of charge if you stay on the Granvia Floor.We will continue to strive to make our hotel a place where you can relax everytime you stay here and do hope to have the pleasure of welcoming you back in the very near future.Sincerely yours,Director of Rooms
Capt. Georgios Kilias
Superior Single Room Non-smoking
Stayed in Nov 2023
Business travelers
9 review
4.7/5
Amazing
Posted on Nov 5, 2023
One of the best nearby the Okayama train station. Clean and tidy with comfort rooms and very polite reception staff
Response from Property: Dear Georgios KiliasThank you very much for your recent stay with us at Hotel Granvia Okayama.We appreciate your compliments and we are very pleased to see you enjoyed the unique relax time in our hotel.We will continue to strive for further improvement of our services without resting on your kind words and do hope to have the pleasure of welcoming you back in the very near future.Best regards,Director of Rooms
Wandering Walrus
Economy Twin Room Non-smoking
Stayed in Oct 2023
Family
8 review
4.7/5
Amazing
Posted on Oct 8, 2023
Perfect location with link to the mall and Okayama JR station. The hotel staff was very helpful with my luggages as I was traveling with my mother. The only grouse is the lack of hanging spaces for the jackets and towels as there are only 3 hangers. Other than that, we enjoyed the stay and international breakfast.
Response from Property: Dear JasmineThank you for your recent stay with us at Hotel Granvia Okayama.We are very pleased to received so many compliments from you. Your words of praise is very encouraging for us.Also, thank you very much for your opinion about hanger.We value the opinions and impressions of our customers, and we would like to make use of them for the future development of our hotel.We look forward to welcoming you back in the future.Sincerely yours,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in May 2024
Couples
8 review
3.2/5
Posted on Jun 3, 2024
This hotel needs refurbishment. A bit old
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Okayama.Also, thank you for your valuable feedback.This year marks our 29th year in business, and we are in the process of renovating our rooms.We will continually strive to improve our quality of service and look forward to welcoming you back soon.Sincerely yours,Director of Rooms
Seka
Semi Double Room Non-smoking
Stayed in Jun 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Location is best very close to station (1min by walk) and AEON Mall and other places are connected underground so don’t have to worry even if it is raining. I forgot to bring umbrella so worried to go to AEON Mall from there but underground way was the best. Breakfast cost you 3000 JPY might be slightly expensive but awesome have variety of choice.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Okayama. We are very honoured to receive your compliments on our location.Our hotel is conveniently located directly connected to JR Okayama Station, making it very convenient for sightseeing and business trips.Besides the convenience of being directly connected to JR Okayama Station, we will strive to be the best accommodation facility in Okayama that can provide the best hospitality.We look forward to seeing you again soon.Best regards,Director of Rooms
Anonymous User
Standard Twin Room Non-smoking
Stayed in Nov 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 30, 2023
Very convenient - covered walkway linked to the Train station.
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Okayama.We are honored to receive your compliments on our location.As you said, our hotel is next to JR Okayama Sta. and it is very convenient for both travel and business.We will continue to strive to be better and welcoming you back in the very near future.Best regards,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in May 2023
Couples
10 review
3.2/5
Posted on May 18, 2023
My hubby had a bad rash on his back after our stay, presumably fm the uncleaned bed. We were a little disappointed with the washroom which was small compared to our previous stay 3 months ago.
Response from Property: Dear GuestThank you for staying at Hotel Granvia Okayama.However, we sincerely apologize for any inconvenience caused by our cleaning of your room despite your stay.We will take customer feedback seriously and strengthen our thorough cleaning and checking of guest rooms.All of our staff will make further efforts to meet the expectations of our customers.We are looking forward to seeing you again.Sincerely yours,Director of Rooms
WeilongLek
Semi Double Room Non-smoking
Stayed in Mar 2023
Couples
11 review
4.5/5
Great
Posted on Apr 8, 2023
Great location and sheltered to the train station. Convenient if raining. Nice staff as well. Quiet city, love it
Response from Property: Dear WeilongLekThank you for your recent stay with us at Hotel Granvia Okayama.We are pleased to receive your words of compliment about our location and staff.Your praises are our daily encouragement and will give us energy for the future.We will continue to strive to improve our services so that we can provide a space that satisfies our customers.We are looking forward to seeing you back here soon.Best regards,Director of Rooms