Extended Stay America Suites - Oklahoma City - Northwest Guest Reviews
3/5
27 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location3.0
Amenities3.0
Service3.0
Cleanliness3.0
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Negative reviews(1)
Guest User
Stayed in Feb 2023
Other
4.0/5
Very Good
Posted on Mar 13, 2023
Nicest person ever. She really gets her job done, she's awesome and I can tell she stays busy. Coffee in the morning when she makes it, it's so delicious. I give her an A++ for her hardwork and effort
Response from Property: Dear D8575UImadisons, Thank you for including Extended Stay America in your travel plans. It was a pleasure reading your lovely comments about Malinda. Our team works hard to make every stay special daily and will appreciate your kind words. Thank you for taking the time to post your review. We look forward to having you stay with us again. Sincerely, Hotel Management
Guest User
Stayed in Jun 2022
Family
2.0/5
Posted on Jul 17, 2022
Was sent there after the ESA at Northwest Highway called and said they didn't have one of the rooms I had a reservation in advanced for. The rooms are good size and have a better kitchen then you find at most ESAs. You get a galley kitchen with a big sink, range/oven combo, fridge, and tons of cabinets (though clearly dated) . Some rooms even have a dishwasher. There are no double bed rooms so instead they have a room with a queen and a pullout couch and a single queen roo.. Lighting was good a pretty up to date but in the single room there was no drawers for putting my cloths in. Good eating areas in both rooms and big open closet but seems a bit wasted space. The carpets in the hotel though are filthy. My wife's room wasn't as bad as mine but if she had light socks they would be black from walking around. In my room it was worse and areas were torn exposing metal. I had to wear shoes for most of the time in the room. This extends to halls too. It seems as they almost never have them deeply steam cleaned or properly replaced. WiFi was also spotty and would only work in certain parts of the room. It generally would not work when around the beds. I had daily calls that I would have trouble using this hotels wifi when at other ESAs it works fine. If these two issues were fixed this would be 3.5 but would not want to stay here again. Also don't expect to use the pool as it is out of operation. Talked to someone who stays there often and it hasn't been in operation for the last 2 years or so with no plans to fix it. If true then they should not have it advertised as having a pool.
Response from Property: Paul, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Moreover, we will alert our Wi-Fi service provider regarding the issues you faced, and rest assured, we will make sure we are well-poised to serve you better. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management